Technosylva

Systems Engineer

• Configure and administer key saas tools and systems across IT and other functional areas: AI tools, Google Workspace, Office 365, SSO/IdP, Slack, Zoom, Notion, etc.
• Act as the principal IT engineer for M&A system migration and integration projects (e.g. Office 365 to Google Workspace, Confluence to Notion).
• Build new AI agents and workflows, and support AI readiness projects as a principal technical resource.
• Integrate key systems to enhance business intelligence and data integrity across sources.
• Implement SSO integrations for new and existing apps, including automated provisioning and deprovisioning.
• Build and maintain a directory service that syncs key personnel data across company systems.
• Manage IAM and RBAC, with roles syncing from a central directory.
• Coordinate with GRC/Security teams to ensure IT system configurations meet or exceed compliance requirements.
• Build and maintain documentation used by external MSP to administer internal systems and provide employee support.
• Acting as a senior technical resource, contributing to projects and technical escalations across corporate IT, infrastructure and other areas.

Senior IT Systems Engineer

Software Engineer

• Drive organizational architectural vision that aligns with business goals, future growth, and industry trends.
• Establish and enforce architectural principles, best practices, and governance frameworks across all engineering teams.
• Review and evaluate large-scale architectural proposals from engineering managers, ensuring alignment with company technical strategy.
• Guide technical prioritization across multiple teams and domains, connecting how various systems interact and impact each other.
• Maintain deep technical understanding across the entire technology stack to make informed strategic decisions.
• Balance short-term delivery needs with long-term system health and sustainability.
• Ensure critical systems are properly monitored, observable, and supported by effective alerting and incident response processes.
• Oversee incident management practices, ensuring issues are detected early, communicated clearly, and resolved with minimal customer impact.
• Drive accountability for operational performance, post-incident analysis, and continuous improvement.
• Co-lead the organization-wide quality and testing strategy, ensuring alignment between engineering, product, and business objectives.
• Ensure that quality is a shared responsibility across engineering teams, embedding testing and quality practices throughout the software development lifecycle.
• Partner with the Director of QA to define, track, and review organization-level quality and reliability KPIs.
• Hold Engineering Managers accountable for adopting and maintaining the quality standards and practices defined in collaboration with QA.
• Coordinate with QA leadership on the evolution of testing processes, tooling, and automation strategies, ensuring consistency, scalability, and effectiveness across teams.
• Lead, mentor, and develop Engineering Managers, building strong leadership capability across the organization.
• Foster a culture of accountability, continuous improvement, psychological safety, and feedback.

Director of Engineering

Customer Success Manager

• Build strong, lasting relationships with customers by actively engaging with them throughout their journey.
• Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs.
• Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather.
• Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI.
• Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS.
• Working closely with customers to understand their needs, goals, and desired outcomes.
• Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions.
• Utilize customer data and metrics to identify usage trends and potential areas for improvement.
• Provide data-driven insights and recommendations to help customers optimize their experience with our solutions.
• Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers.
• Identify opportunities for upselling and expansion based on customer engagement and needs.
• Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap.