Founding Customer Success Manager

Harvey

Law Schools Founding CSM aiding law schools in utilizing AI for legal education. Overseeing global partnerships, product training, and CRM management for scalable success.

Posted 7/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within a high-growth SaaS or legal tech environment, with a focus on building scalable programs and effective training delivery. Strong communication skills and the ability to manage a distributed team across various geographies are essential.

Highest-signal resume keywords

Customer Success ManagementProgram ManagementTraining DeliverySaaS ExperienceLegal Tech Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProgram DevelopmentMetrics TrackingPlaybook CreationCRM Management

Soft Skills

Clear CommunicationPresentation SkillsCollaborationProblem-SolvingAdaptability

Industry Keywords

Legal AI ToolsHigh-Growth EnvironmentDistributed Team CoordinationClient ServicesTraining Materials

About the role

Key responsibilities & impact

Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones
Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace
Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking
Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.

Requirements

What you’ll need

5+ years in customer success, account or program management, or client services — preferably in a high-growth SaaS, legal tech, or professional services environment
Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics
Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it.
Strong trainer and presenter — you can run a room of law professors or a 1:1 demo with a student org leader and make both count
Legal background or strong legal context is a plus, not a requirement — comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD
Experience building scaled or tech-touch CS programs for large, distributed account portfolios
Clear, direct communicator who doesn't let follow-ups fall through the cracks
Comfortable working across time zones and geographies in close coordination with a distributed team

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO