Senior Customer Success Manager – Retail, Consumer Goods

Salesforce

Customer Success Senior Manager specializing in Retail and Consumer Goods at Salesforce. Driving customer success through deep relationships and optimal use of the Salesforce platform.

Posted 7/9/2026full-timeAtlanta • Illinois • 🇺🇸 United StatesSenior💰 $123,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a trusted advisor, forging deep relationships with your customers and account teams
Manage expectations and communications through the resolution of major customer incidents
Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
Track and communicate customer health metrics, customer success scores, and overall loyalty insights
Monitor market and customer trends
Launch and execute Customer Success Plans; renew and expand across customers

Requirements

What you’ll need

Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience, preferably in RCG and/or CPG
Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
Deep understanding of Salesforce’s ecosystem, products, and best practices
Proven track record leading efforts across large, cross-functional teams to drive customer success
Exceptional communication, presentation, and influence skills at all organizational levels
Experience managing escalations and resolving critical customer situations
Degree or equivalent relevant experience required

Benefits

Comp & perks

time off programs
medical, dental, vision, mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementTechnical Account ManagementAI FluencyCRM ProficiencyData Platform ExpertiseDigital Engagement StrategiesCustomer Health Metrics TrackingCustomer Success Scores AnalysisEscalation ManagementCustomer Experience Optimization

Soft Skills

Exceptional Communication SkillsPresentation SkillsInfluence SkillsRelationship BuildingExpectation Management

Certifications

Salesforce AI SpecialistSalesforce AdministratorSalesforce Platform App BuilderSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Data Cloud Consultant