Customer Success M&A Lead, Director

Salesforce

Customer Success M&A Lead, Director at Salesforce driving integration of acquired companies into Customer Success organization. Managing acquisitions to drive business continuity and execute integration roadmap.

Posted 7/9/2026full-timeAustin • California, Illinois, New York, Texas • 🇺🇸 United StatesSenior💰 $171,200 - $273,000 per yearWebsite

About the role

Key responsibilities & impact

Drive the successful onboarding and integration of acquired companies into the Customer Success organization
Manage a portfolio of acquisitions, ensuring a seamless and effective transition of people, processes, and systems
Be accountable for driving business continuity during onboarding and defining the integration strategy
Lead execution planning and manage resources and timelines for a portfolio of acquisitions
Collaborate with cross-functional teams to ensure alignment throughout the integration journey
Proactively identify trends and advise the strategy
Drive continuous learning and refine integration frameworks

Requirements

What you’ll need

6-8 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field
Proven experience in Program Leadership & Execution for large tech acquisitions
Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications
Exceptional Stakeholder Engagement & Management skills
Strong strategic and critical thinking skills
Excellent communication skills with a track record in crafting visually appealing narratives and recommendations for executive-level consumption
Proven ability to translate complex strategies into clear narratives
Strong business acumen and analytical approach
Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously
A track record of demonstrating the organization's core values while navigating M&A complexities

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Communication SkillsAnalytical ApproachMeticulous Attention to DetailAbility to Thrive in Fast-Paced Environments