Senior Manager, Customer Success

FourKites, Inc.

Senior Manager leading Customer Success Managers to enhance the customer experience at FourKites. Collaborating with Sales, Operations, and Product to drive account growth and satisfaction.

Posted 7/17/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $145,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success teams and developing strategic relationships with clients in the supply chain industry. Proven ability to lead account planning, risk mitigation, and customer expansion initiatives while fostering a culture of customer success.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipAccount ManagementSupply Chain ExperienceConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRisk MitigationCustomer ExpansionCoachingFeedback Provision

Soft Skills

Relationship BuildingCollaborationCommunication

Tools & Technologies

CS PlaybooksFreight Management Software

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

Supply ChainSaaSTech StartupCustomer Enablement

About the role

Key responsibilities & impact

Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions as necessary
Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
Hire, onboard, and develop team members to progress their career at FourKites
Contribute and lead a culture of customer success
Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
Approximately 25% travel for client site visits

Requirements

What you’ll need

Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous
Bachelor's degree or equivalent experience, MBA a plus
7+ years’ experience in an account management, consulting or customer success
3+ years of directly managing customer-facing teams
Experience directly or indirectly working with freight management and supply chain
Experience working with complex software

Benefits

Comp & perks

Medical, Dental & Vision benefits starting on first day of employment
401k Retirement savings with employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
Generous PTO, global recharge days, and volunteer days
Paid parental leave for all parents
Family planning and inclusive wellbeing resources
Technology reimbursement
Commuter benefits for in-office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities