FourKites, Inc.

Implementation Specialist

• Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems
• Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders
• Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data
• Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain
• Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points
• Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems
• Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams
• Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data
• Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities
• Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities
• Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones
• Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success
• Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers
• Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports
• Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs

Implementation Manager – Order Visibility, Inventory Visibility

AI Engineer

• Design and implement production-scale AI agent systems and orchestration frameworks (LangGraph, LangChain, similar architectures)
• Lead architecture for multi-agent systems handling complex business workflows
• Optimize deployment strategies using both LLMs and SLMs based on use case requirements
• Build natural language-configurable business process automation frameworks
• Implement multi-modal AI systems for document understanding (tables, charts, layouts)
• Deploy and optimize LLMs/SLMs in production with fine-tuning techniques (LoRA, QLoRA, DPO)
• Implement quantization strategies (INT8, INT4) and model distillation for edge deployment
• Build evaluation frameworks including LLM-as-judge systems and regression testing
• Design streaming architectures for real-time LLM responses (SSE, WebSockets)
• Create semantic caching and embedding-based retrieval systems
• Develop GraphRAG and long-context handling strategies (100k+ tokens)
• Design scalable microservices with comprehensive observability (LangSmith, Arize, custom telemetry)
• Build secure multi-tenant systems with prompt injection prevention and output validation
• Implement cost optimization through intelligent model routing and fallback strategies
• Develop document processing pipelines with OCR and layout understanding
• Create event-driven architectures for real-time shipment tracking and exception handling
• Build data pipelines for training data curation, synthetic generation, and PII masking
• Implement RLHF/RLAIF feedback loops for continuous improvement
• Design experiment tracking and model registry systems (MLflow, DVC)
• Optimize inference costs through batch processing and spot instance utilization
• Establish model governance, audit trails, and compliance frameworks

Senior AI Engineer

Full-stack Engineer

• You will architect advanced backend systems, lead large-scale development efforts, and ensure codebase scalability across a high-throughput, event-driven environment.
• You will simultaneously drive the integration of LLM-powered agents within those services — designing tool-use patterns, audit trails, and human-in-the-loop checkpoints that meet enterprise reliability standards.
• You will mentor SSE/SE engineers, lead in-depth technical analysis and root cause investigations, and act as a recognized technical expert who guides the team's problem-solving and AI adoption maturity forward.
• Develop, test and maintain backend applications
• Write clean, efficient, and well-documented code
• Design and implement data models and database schemas
• Collaborate with the frontend team to integrate the backend with the user interface
• Perform code reviews and ensure code quality standards are met
• Troubleshoot and debug applications
• Implement code with very high coverage of unit tests and component tests
• Cross-training peers and mentoring teammates
• Work with the DevOps team to deploy and manage applications in production
• Continuously learn and stay up-to-date with new technologies and industry trends

Implementation Manager – Order Visibility, Inventory Visibility

Senior AI Engineer

Staff Software Engineer