FourKites, Inc.

Account Executive

• Exceed assigned quota on a quarterly and annual basis
• Increase ARR for existing accounts while securing profitable revenue for new customers
• Develop trusted partnership relationships across various divisions and at various levels across assigned accounts
• Coordinate account strategies for assigned prospects/customers including action plans outlining how Account Executive, supported by broader team, will achieve their commercial objectives
• Facilitate stakeholder mapping plans for all prospect and key accounts outlining key Supply Chain targets across the enterprise, along with strategies for establishing relationships
• Engage with Value Delivery team to understand customer’s SOP’s, map FourKites solutions to the, and codify the value that our solutions can deliver
• Work with VP of Sales, Services, and Product personnel etc. to coordinate pricing strategies that will drive profitable growth for assigned accounts
• Closely work with assigned CSM (Customer Support Representative) team to ensure alignment and ongoing collaboration regarding strategic account objectives
• Leverage SDR personnel (inside sales) to complement outreach efforts with assigned customer targets.
• Clearly communicate “go to market” strategic efforts for assigned accounts and ensure that all supporting stakeholders across the enterprise are aligned with the AE’s plans for subject account
• Leverage FourKites’ internal AI tools to maximize productivity and improve customer facing activities.
• Keep Salesforce (CRM) updated daily to ensure all qualified opportunities on target named accounts have the appropriate deal specifics (action plans, close dates, revenue, etc.) and account plan strategies

Enterprise Account Executive

Vice President

• Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation
• Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities
• Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins
• Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities
• Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization)
• Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems
• Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities
• Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains
• Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects
• Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency
• Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments
• Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning
• Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations
• Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution
• Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities
• Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting

Vice President, Professional Services

Customer Success Manager

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

Full-stack Engineer

• Develop, test and maintain backend applications using Python or Java
• Build responsive and intuitive user interfaces using ReactJS
• Design and implement data models and database schemas
• Deploy and manage applications in Azure cloud environment
• Build and maintain CI/CD pipelines and implement testing automation
• Collaborate with the frontend team to integrate the backend with the user interface
• Write clean, efficient, and well-documented code
• Perform code reviews and ensure code quality standards are met
• Troubleshoot and debug applications
• Work with the DevOps team to deploy and manage applications in production
• Continuously learn and stay up-to-date with new technologies and industry trends

Software Engineer

Project Manager

• Oversee end-to-end delivery of enterprise supply chain visibility implementations from contract signature through hypercare transition, serving as the single point of accountability for project success
• Develop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementations
• Manage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parameters
• Lead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C-suite stakeholders
• Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third-party integration partners across multiple time zones
• Establish and monitor project KPIs including schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post-implementation value realization metrics
• Identify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependencies
• Manage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordination
• Drive adoption of FourKites' standard implementation methodology while adapting approaches to customer-specific needs and organizational constraints

Implementation Specialist

• Serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains
• Act as the trusted advisor who transforms complex logistics challenges into streamlined solutions
• Support customers building their first supply chain visibility workflows in FourKites
• Execute implementations based on specific processes, requirements, and jointly established goals
• Facilitate the implementation process and associated activities to ensure project success and platform adoption
• Oversee complex enterprise projects from initiation through deployment, coordinating internal teams and external stakeholders
• Develop comprehensive project roadmaps with clear milestones and manage scope changes while maintaining delivery timelines