FourKites, Inc.

Product Manager

• Author detailed user stories, acceptance criteria, and feature specifications for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations.
• Translate ambiguous customer requirements into structured, engineering-ready backlog items with clear scope boundaries.
• Own sprint-level backlog grooming in collaboration with the engineering manager, ensuring tickets are well-defined and prioritized before each cycle.
• Conduct structured discovery sessions independently with supply chain planners, procurement leads, and operations teams.
• Synthesize raw customer feedback, field notes, and survey data into prioritized problem statements and product hypotheses.
• Maintain a continuous feedback loop with pilot customers during early rollouts, identifying adoption gaps and surfacing them as actionable product improvements.
• Own integration requirement specifications — defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI.
• Work with Solutions Engineering to validate integration feasibility, data freshness requirements, and schema mapping during pre-sales and onboarding.
• Identify and escalate data quality risks that could compromise dashboard accuracy during early customer deployments.
• Partner closely with engineering, design, and Solutions Engineering throughout the feature lifecycle — from discovery through general availability.
• Coordinate with Customer Success during pilot rollouts to ensure smooth adoption and capture post-launch learnings.
• Support pre-sales activities by providing product clarity on capabilities, integration requirements, and roadmap direction.

Product Manager, Inventory & Orders

Customer Success Manager

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

Senior Customer Success Manager

Engineer

• Build and deploy integration solutions — EDI (214, 315), callbacks, custom payload mapping, and API integrations — with production-grade quality and full test coverage
• Deploy agentic AI workflows that orchestrate supply chain operations live with customers present — configuring and deploying in the call, not gathering requirements to build later
• Write and extend LangGraph-based workflow extensions and wrapped action customizations in Agent Studio
• Use Claude, OpenAI, and other LLMs across the entire workflow — requirements documentation, integration design, code generation, testing and deployment; LLMs are not a convenience tool, they are how this team works
• Participate in customer discovery and technical clarification calls — answering complex technical and product questions with concrete, innovative solutions in real time
• Write thorough root cause analyses for integration failures and own the fix through to resolution
• Perform code reviews on integration and AI workflow work and maintain the team's quality standards before any customer deployment
• Contribute to the team's reusable integration package and AI workflow template library as you build
• Mentor incoming FDEs — pair on hard problems, accelerate their ramp-up, and share institutional knowledge
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes

Senior Forward Deployed Engineer

Implementation Specialist

• Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems
• Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders
• Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data
• Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain
• Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points
• Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems
• Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams
• Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data
• Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities
• Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities
• Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones
• Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success
• Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers
• Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports
• Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs

Product Manager, Inventory & Orders

Product Manager, Inventory & Orders

Senior Customer Success Manager

Senior Forward Deployed Engineer

Implementation Consultant