Associate Product Manager

FourKites, Inc.

Associate Product Manager joining FourKites to improve product adoption and customer experience through hands-on data analysis. Collaborating with teams to drive logistics solutions for global supply chains.

Posted 7/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical capabilities in tracking and improving product adoption and customer engagement through data-driven insights. Proficient in SQL and product analytics tools, with a solid understanding of supply chain dynamics and customer needs.

Highest-signal resume keywords

SQL ProficiencyProduct Analytics Tools (Pendo, Mixpanel)Customer Engagement SkillsExperience in Supply Chain or LogisticsAgile Development Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisProduct ManagementFeature Adoption ProgramsUser Story WritingData-Driven Narrative BuildingAI Tools (Claude, ChatGPT, Cursor)Dashboard CreationBacklog PrioritizationCustomer Health Scoring

Soft Skills

Customer EngagementCollaborationCommunicationProblem-SolvingPrioritization

Tools & Technologies

PendoMixpanelAmplitudeData Analytics PlatformsAgile Tools

Industry Keywords

Supply ChainLogisticsFreight OperationsCustomer SuccessSaaS

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
Build and maintain dashboards and reports that track adoption trends across customer segments
Translate quantitative findings into clear product hypotheses and actionable backlog items
Partner with Data Science and Engineering on instrumentation improvements and event tracking
Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
Work with Customer Success Managers to surface systemic product gaps and recurring pain points
Champion the voice of the customer in internal planning and sprint reviews
Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
Support Product Marketing with onboarding materials, release notes, and adoption playbooks
Contribute to presales conversations and market requirement gathering alongside Solutions teams

Requirements

What you’ll need

2+ years of product management or equivalent experience (BA/analyst roles in logistics tech considered)
Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally
Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed.
Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring
Experience with Pendo, Amplitude, or similar product analytics tools
Familiarity with agile development and working directly with engineering squads
Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline

Benefits

Comp & perks

Medical, Dental & Vision benefits starting on first day of employment
401k Retirement savings with employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
Generous PTO, global recharge days, and volunteer days
Paid parental leave for all parents
Family planning and inclusive wellbeing resources
Technology reimbursement
Commuter benefits for in-office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities