Associate Product Manager

FourKites, Inc.

Associate Product Manager handling product outcomes for AI-driven supply chain visibility at FourKites. Collaborating across teams to enhance product adoption and customer engagement from day one.

Posted 7/8/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
Build and maintain dashboards and reports that track adoption trends across customer segments
Translate quantitative findings into clear product hypotheses and actionable backlog items
Partner with Data Science and Engineering on instrumentation improvements and event tracking
Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
Work with Customer Success Managers to surface systemic product gaps and recurring pain points
Champion the voice of the customer in internal planning and sprint reviews
Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
Support Product Marketing with onboarding materials, release notes, and adoption playbooks
Contribute to presales conversations and market requirement gathering alongside Solutions teams

Requirements

What you’ll need

2–4 years of product management or equivalent experience (BA/analyst roles in logistics tech considered)
Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally
Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
Ability to work with significant overlap in US Central Time hours

Benefits

Comp & perks

Medical benefits start on first day of employment
36 PTO days( Sick, Casual and Earned), 5 recharge days, 2 volunteer days
Home Office set ups and Technology reimbursement
Lifestyle & Family benefits
Mental Wellness support and guidance
Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

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Hard Skills & Tools

SQLData AnalysisProduct Backlog ManagementFeature Adoption TrackingUser Story WritingData-Driven Narrative DevelopmentProduct Hypothesis TranslationCustomer OnboardingDashboard CreationEvent Tracking

Soft Skills

CollaborationCommunicationProblem-SolvingCustomer AdvocacyPrioritization