Customer Success Manager

Renterra

Customer Success Manager ensuring customer onboarding and success at Renterra, a modern rental software platform. Collaborating with customers to drive adoption and growth while providing exceptional support.

Posted 7/22/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, implementation, and account management within a SaaS environment, focusing on customer success and retention. Proficient in leading training sessions, managing customer relationships, and advocating for customer needs while balancing commercial outcomes.

Highest-signal resume keywords

Customer OnboardingImplementation ManagementTraining DeliveryAccount ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessOnboarding ProcessesSaaS ExperienceProject ManagementUpselling Techniques

Soft Skills

Excellent CommunicationProblem-SolvingCustomer-First MindsetPresentation SkillsTime Management

Industry Keywords

Equipment RentalConstructionAsset-Heavy IndustriesCustomer EngagementCustomer Health Monitoring

About the role

Key responsibilities & impact

Own the customer journey from pre-onboarding through long-term success
Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
Conduct live training sessions to educate customers on core functionality and best practices
Ensure customers successfully go live and feel confident using Renterra in their daily operations
Identify risks early in the onboarding process and proactively address them
Occasionally assist with in-person, onsite implementations when necessary
Own long-term relationships for a portfolio of customers and serve as their primary point of contact
Proactively monitor customer usage, engagement, and health indicators
Lead ongoing check-ins and success reviews with customers
Respond to customer questions and coordinate with support, product, and engineering as needed
Advocate for customers internally while setting clear expectations
Manage renewals and work to maximize retention and long-term value
Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
Gather and synthesize customer feedback to inform product improvements and roadmap decisions
Partner closely with product and engineering teams to represent the voice of the customer

Requirements

What you’ll need

3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
Strong experience leading customer onboarding, setup, training, and go-live processes
Excellent communication and presentation skills
Proven ability to manage multiple customers and projects simultaneously
Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells
Comfortable working in a fast-paced, startup environment
Strong problem-solving skills and a customer-first mindset
Experience with SMB customers is a plus
Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
Must be based in the Chicago area and able to work from the office in a hybrid capacity

Benefits

Comp & perks

Competitive salary and equity
Health, dental, and vision insurance
Flexible PTO policy
A supportive, customer-first team culture
Direct ownership over customer outcomes from day one
Opportunities for growth as the Customer Success organization scales