Customer Success Manager

• Manage, coach and upskill a team of 8 experienced CSMs
• Support the team to adopt a success mindset
• Drive portfolio growth: retention, churn reduction, upsell and opportunity detection (NRR)
• Upskill the team on conversion and objection handling
• Handle operational escalations and secure key accounts
• Track team performance (retention, churn, upsell, CSAT) and implement action plans
• Ensure handover of accounts from Account Managers to CSMs after the first year
• Lead team projects focused on quality, growth, and data leverage
• Work closely with the Sales, Support, and Product teams

Team Lead, CSM

• Encadrer, accompagner et développer une équipe de Customer Success Specialists sur le marché français, à travers des points individuels réguliers, du feedback et un suivi de carrière
• Piloter le quotidien de l'équipe : organisation, planning, respect des SLA et des standards de qualité
• Veiller à ce que l'équipe atteigne ses objectifs et ses KPI, et transformer les analyses en actions concrètes
• Améliorer en continu les process, les workflows et les outils pour améliorer notre expérience client à grande échelle
• Travailler en lien étroit avec les autres équipes pour faire remonter et prendre en compte la voix du client

Customer Success Team Lead – Responsable de l'équipe fidélisation client

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products.
• Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

Senior Technical Success Manager

• Aide à l'unification des données clients (sources : Brevo, dEdge, Zenchef, portail WiFi, e-commerce)
• Nettoyage, déduplication, segmentation de la base CRM
• Conception et déploiement de parcours email automatisés (bienvenue, avant/après séjour, réactivation, fidélisation)
• Suivi opérationnel du RGPD (consentements, registre, sous-traitants)
• Optimisation continue du site iledesembiez.com (taux de conversion, A/B tests)
• Aide SEO (mots-clés, contenu éditorial, optimisations techniques)
• Suivi du moteur de réservation hébergement (dEdge)
• Mise à jour de la boutique en ligne et des fiches produits
• Suivi et optimisation des campagnes Google Ads et Meta Ads (Facebook/Instagram)
• Création de visuels et de copies publicitaires
• Reporting hebdomadaire des indicateurs clés (coût, conversion, ROAS)
• Construction et maintenance de dashboards (GA4, Matomo, Looker Studio, Power BI)
• Reporting mensuel des KPI growth (acquisition, conversion, fidélisation, e-commerce)
• Préparation des supports comité de direction
• Participation aux rituels d'expérimentation (backlog, priorisation, learnings)

Growth Marketing, Data & CRM Intern

• Own your book of business
• Manage and grow ~70 SMB accounts ($5k–$15k ARR): ensure smooth onboarding, drive strong adoption, and identify upsell opportunities early
• Act as the primary customer advocate within Qovery
• Maintain a healthy portfolio
• Accelerate onboarding and time-to-value
• Identify upsell opportunities and feed the expansion pipeline
• Liaise between customers and Product, Engineering, and Sales teams
• Handle administrative responsibilities

• Serve as a primary point of contact post-sale for license and membership clients
• Set clear expectations around timelines, roles, and next steps while maintaining positive, professional client relationships.
• Conduct regular check-ins and support business reviews to understand client goals, progress, and satisfaction, escalating risks or opportunities as needed.
• Leverage best company best practices to retain and renew Membership and Licensed software
• Act as a trusted partner to clients by providing guidance, responding to questions, and proactively identifying potential needs or concerns.
• Participate in client meetings and calls to share updates, support execution, and contribute to an overall positive experience for license and membership clients.
• Collaborate with internal teams (e.g., delivery, sales, product, and operations) to address client issues and ensure timely follow-through.
• Capture and share client feedback to help inform service improvements and best practices across the customer success function.
• Support the implementation of Prosci’s solutions by guiding clients through setup activities and early adoption milestones.
• Help identify and troubleshoot service or usage issues pertaining to membership and license offerings, coordinating with appropriate internal teams to drive timely resolution.
• Maintain accurate and up-to-date records of client interactions, engagement levels, and satisfaction in CRM systems.
• Track and report on key client metrics such as usage, adoption, and engagement to support internal visibility and decision-making.
• Identify trends or early indicators of risk and flag them to the Director, Customer Success, with recommendations for next steps.

• As Customer Success Manager for Strategic Accounts, you are the dedicated partner for Spiko's most important clients.
• You own the full relationship with our VIP accounts, from deep onboarding through retention and expansion and act as the bridge between these clients and Spiko's Product, Engineering, and Operations teams.
• Your job is not just retention. It ensures that our most strategic clients are actively growing with Spiko: increasing their exposure, adopting more of the platform, and becoming long-term partners.
• You also help design scalable engagement strategies for our broader client base.
• Act as the dedicated CSM for Spiko's most strategic clients - build deep relationships, run regular business reviews, and ensure they get maximum value from Spiko's products
• Proactively identify expansion and upsell opportunities within the existing portfolio and coordinate with the commercial team to act on them
• Monitor account health indicators to identify at-risk accounts early and take action before churn materializes
• Act as the senior escalation point for complex issues from VIP clients - coordinate resolution across Product, Compliance, and Operations
• Design and execute scalable engagement strategies - automated check-ins, educational content, and in-app nudges to drive adoption and satisfaction across our growing portfolio without requiring individual touchpoints
• Gather and synthesize client feedback from all segments to inform product roadmap decisions and service improvements
• Identify recurring pain points in the client experience and translate them into concrete improvement proposals for Product, Engineering, and Ops
• Build and refine internal playbooks, escalation procedures, and success frameworks so the CS function scales smoothly as the client base grows

Customer Success Manager – Strategic Accounts

• Guide new users to their first Joko “wow” moment: The first days shape everything that follows. You’ll design the onboarding journey: messaging, timing, and triggers so every new user feels understood and reaches activation quickly. At our scale, getting those first touches right compounds into millions of engaged users.
• Turn engaged users into power users, and power users into advocates: You’ll build retention and referral programs that deepen usage among our best users, drive word of mouth, and lift long-term retention.
• Maximize LTV across the full lifecycle: You’ll design cross-channel journeys that deliver the right benefit to the right user at the right moment. You’ll partner closely with Data to turn behavioral signals into segmentation and triggers, and with Product to keep lifecycle nudges tightly aligned with the in-app experience.
• Raise the bar on experimentation: You’ll run a continuous A/B testing program (hypotheses, tests, learnings, iterations) to improve existing flows and challenge our current lifecycle map. Every decision should be grounded in evidence, not intuition.
• Take CRM to the next level with AI: You’ll use AI to automate the operational grind (segmentation, copy iteration, QA, reporting) and unlock what we couldn’t run manually: sharper personalization, faster experimentation cycles, and richer lifecycle logic. You’ll decide where AI genuinely moves the needle (and where it doesn’t), then ship production solutions.
• Drive growth across the company: You’ll work hand-in-hand with Product, Data, User Acquisition, and Brand so CRM compounds alongside everything else we’re building.

CRM & Lifecycle Manager

• Drive customer loyalty
• Build and maintain strong relationships with key stakeholders
• Champion a customer-centric approach to help clients maximize Alan's value
• Proactively identify and address satisfaction concern
• Turn our best customers into Alan ambassadors and generate opportunities of acquisition
• Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management
• Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives
• Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption
• Track and present adoption metrics to stakeholders
• Identify and execute out-of-the-box initiatives to engage Alan customers
• Contribute to CSM playbook development
• Become a subject matter expert within the team
• Act as the voice of the customer to Marketing and Product teams
• Influence product and service improvements based on customer feedback

Senior Customer Success Manager

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CRM, CVM, Lifecycle, Retention Marketing Lead

CRM, Lifecycle, Retention Marketing Lead

• Manage the day-to-day relationship with the firm's decision-makers and project teams.
• Build and run governance: steering committees, adoption committees, monitoring bodies, and a network of local champions.
• Define and execute data-driven adoption plans (for staff and clients).
• Coordinate execution with Pennylane's internal experts (Product, Support, Ops, Sales, etc.).
• Anticipate risks (satisfaction, deployment, adoption) and implement remediation plans.
• Contribute to the onboarding and use of the Pennylane PA to centralize workflows.

Customer Success Manager – Enterprise Accounts, Accounting Firms

• Manage the day-to-day relationship with firm decision-makers and project teams.
• Build and run governance: steering committees (COPIL), adoption committees, monitoring bodies, and a local ambassador community.
• Define and execute adoption plans (employees + clients) based on data.
• Coordinate execution with Pennylane internal experts (Product, Support, Ops, Sales, etc.).
• Anticipate risks (satisfaction, rollout, adoption) and implement remediation plans.
• Help embed and drive the use of the Pennylane PA to centralize workflows.

Customer Success Manager — Key Accounts, Accounting Firms

• Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
• Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
• Track and improve metrics along customer journey like time-to-first-value and early activation.
• Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
• Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
• Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
• Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
• Collaborate with product, engineering, and support teams to ensure a smooth customer experience.
• Gather and share insights to influence product development and feature prioritisation.

• Gérer un portefeuille de comptes stratégiques, avec un accompagnement personnalisé.
• Assurer un suivi régulier et structuré des clients (business reviews, plans d’actions, accompagnement stratégique).
• Accompagner les clients dans l’adoption de nos solutions afin de maximiser leur ROI.
• Identifier les opportunités d’upsell, de cross-sell et d’expansion en collaboration avec les Account Managers.
• Être le point de contact privilégié pour tes clients et gérer les situations d’insatisfaction.
• Suivre les indicateurs de satisfaction et mettre en place des plans d’action pour les améliorer.
• Coordonner les équipes internes (Sales, Support, Produit…) pour garantir une expérience client fluide.
• Contribuer à l’amélioration continue de l’expérience client et des process internes.
• Transformer tes clients en ambassadeurs de Ringover.
• Participer à la structuration des bonnes pratiques de gestion des grands comptes.
• Contribuer à la formation et à la montée en compétences des équipes.

Senior CSM – Gold & Platinum

• Manage an existing client portfolio, ensuring satisfaction and retention
• Guide clients in adopting our features to maximize their operational performance and identify new growth opportunities
• Identify upsell and cross-sell opportunities to grow MRR, in collaboration with Account Managers
• Serve as the primary point of contact for your clients and handle situations of dissatisfaction
• Monitor satisfaction metrics and implement action plans to improve them
• Coordinate internal stakeholders (sales, support, product…) to meet client needs
• Contribute to the continuous improvement of the customer experience and internal processes
• Turn your clients into Ringover ambassadors

Senior Customer Success Manager – Trilingue

• Tu seras responsable de créer une relation forte entre ManoMano et ses clients, en pilotant la création et l’exécution de campagnes sur les canaux Email, SMS et App pour ton pays, avec une approche personnalisée, automatisée et orientée impact.

CRM Assistant – Apprenticeship

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on GitLab releases
• Provide immediate onboarding activities
• Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
• Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
• Support GitLab Services in identifying and recommending training opportunities

Senior Customer Success Architect

• Vous rejoignez l’équipe Customer Success Management , au cœur de la relation entre HeyTeam et ses clients stratégiques.
• Maximiser la valeur et le ROI que HeyTeam apporte à leurs enjeux RH, tout en construisant des relations durables et à fort impact.
• Piloter la relation client sur un portefeuille d'une quarantaine de comptes PME et mid-market : onboarding, suivi régulier, Business Reviews mensuelles
• Maximiser l'adoption et la valeur de la plateforme HeyTeam chez tes clients : identifier les usages sous-exploités, co-construire des plans d'action concrets
• Développer l'expansion : détecter les opportunités d'upsell et proposer les modules adaptés — GED (Foldio), interface manager, IA, connecteur Teams, signature électronique
• Prévenir et gérer le churn : anticiper les signaux faibles, réactiver les comptes inactifs, escalader les situations à risque
• Travailler en transverse : faire remonter les feedbacks terrain à l'équipe Produit, participer aux campagnes de tests et de recettes, apporter un soutien de premier niveau au Support sur ton portefeuille
• Contribuer à la passation : dans les premières semaines, travailler en binôme avec la CSM sortante pour reprendre les dossiers dans les meilleures conditions

Customer Success Manager – SMB, Mid-market

• Shape and oversee a portfolio of large, complex engagements or transformation programs.
• Own and foster senior-level client relationships and act as a trusted advisor to executive stakeholders.
• Deliver and oversee a portfolio of programs, including large & complex enterprise engagements.
• Foster delivery excellence, maintaining quality, timelines, budget, and client satisfaction, in line with industry project management standards (PMI, PRINCE2, etc).
• Schedule resources, set goals and priorities, execute change management, report project status, track and resolve issues and customer acceptance.
• Manage escalation issues and guide teams toward proactive risk mitigation.
• Lead the strategic and tactical planning for Customers in your region, in alignment with Customer Success and wider Genesys goals and strategy.
• Formulate, define and execute sales strategy, with Sales and other Genesys leadership, understanding customer business- and technical objectives and delivering solutions that drive those objectives.
• Articulate, present and negotiate customer proposals, including pricing negotiations.
• Create and execute Transformation Roadmaps for customers that deliver continuous incremental value at each step of the journey and support renewals and expansion within the account.
• Establish and manage a team of Services Engagement Directors (services sales reps), Project Managers and Customer Success Managers, within a fast-paced, results focused, high-performance environment.
• Drive and achieve PS sales & delivery objectives through bookings and orders and delivery.
• Build & negotiate financial proposals.
• Create & maintain accurate business forecasts, leveraging the appropriate systems.
• Establish and maintain quality relationships with customers, strategic partners and/or third-party providers, across business and technology domains.
• Establish and maintain a strong internal network at all levels within Genesys to enable you to achieve your goals.

Customer Success Manager jobs in France

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Team Lead, CSM

Customer Success Team Lead – Responsable de l'équipe fidélisation client

Senior Technical Success Manager

Growth Marketing, Data & CRM Intern

Customer Success Manager

Customer Success Manager

Customer Success Manager – Strategic Accounts

CRM & Lifecycle Manager

Senior Customer Success Manager

CRM, CVM, Lifecycle, Retention Marketing Lead

CRM, Lifecycle, Retention Marketing Lead

Customer Success Manager – Enterprise Accounts, Accounting Firms

Customer Success Manager — Key Accounts, Accounting Firms

Customer Success Manager

Senior CSM – Gold & Platinum

Senior Customer Success Manager – Trilingue

CRM Assistant – Apprenticeship

Senior Customer Success Architect

Customer Success Manager – SMB, Mid-market

Customer Success Management Director