Customer Success Manager

• Present platform benefits and deliver product demos to drive user and client autonomy.
• Anticipate project completions and proactively support clients to ensure business continuity and secure renewals.
• Manage manual operational tasks such as quotes, billing, and timesheet validation for non-autonomous clients.
• Serve as the primary point of contact for incoming client requests, owning solution delivery and tracking satisfaction (NPS).
• Ensure purchase order upload/consumption and educate clients on self-service management for smooth invoicing.
• Apply contract and SLA expertise to understand specific client requirements and internal workflows.
• Identify operational pain points and collaborate with Operations, Product, and Tech teams to automate and scale solutions.

Customer Success – Public Sector

• Manage a portfolio of strategic enterprise clients, driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
• Build and maintain strong, trust-based relationships with key account clients, guiding them through onboarding, solution adoption, and long-term growth initiatives.
• Drive customer satisfaction and loyalty by delivering impactful recommendations on testing and personalization strategies, based on performance data and business goals.
• Lead optimization workshops, CRO meetings, and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
• Liaise with cross-functional teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
• Act as a strategic advisor and advocate for your customers, presenting KPIs, performance summaries, and success stories to both end-users and C-level stakeholders.

Senior Customer Success Manager

• Support and guide your client portfolio in the use of our Yooz solution.
• Reduce churn and ensure customer satisfaction.
• Help turn clients into advocates within their own networks.
• Manage client follow-up through product demonstrations and drive additional upsell opportunities.

Customer Success Manager – Fixed-term Contract

• Deliver exceptional service to our clients by answering questions and resolving issues related to our products and services.
• Provide outstanding assistance and support to our restaurant partners, from onboarding new clients through to adoption of our tools.
• Handle incoming requests and create a positive experience for every client.
• Contribute to documenting our internal processes to streamline the client onboarding journey.
• Support the sale of products or services that better meet clients’ needs.

Customer Success Manager – Permanent (CDI), Freelance

• Be the voice of your customers.
• Manage a large portfolio of accounts, focusing on growing adoption, ensuring retention, expansion and satisfaction.
• Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues.
• Partner with customers to understand their strategic goals, priorities, and desired business outcomes.
• Work with them to build and execute on a success plan and key performance indicators.
• Provide coaching and best practices to improve the adoption and expand usage into new use cases
• Interact and engage with customers on all levels and different personas.
• Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
• Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done.
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs.
• Contribute continuously to the overall improvement of internal processes.

Learning Customer Success Manager

• Monthly check-ins with mentees via video call to assess their progress
• Managing mentees' progress through the program's four phases
• Identifying and resolving obstacles encountered by mentees
• Coordinating with the Mentor Immo ecosystem and liaising with the internal team
• Driving client engagement and satisfaction through monitoring mentees' activities
• Building the CSM function, including creating processes and tracking tools

Customer Success Manager – Freelance

• Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
• Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
• Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
• Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
• Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
• Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
• Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Client Success Manager – ENT

• Assurer l’assistance et le support fonctionnel des applications Pyramid Informatique, en lien direct avec les clients (secteurs hospitalier et restauration collective)
• Accompagner les utilisateurs dans la prise en main et l’utilisation optimale des logiciels
• Réaliser des formations à distance dans le cadre de prestations clients
• Analyser les besoins et problématiques clients afin d’apporter des réponses fonctionnelles adaptées
• Rédiger et maintenir des procédures et documentations fonctionnelles, contribuant à la qualité de service
• Participer à l’amélioration continue des solutions logicielles via les retours terrain
• Créer ou faire évoluer les supports utilisateurs fonctionnels
• Contribuer activement à la satisfaction et à la fidélisation client

Customer Success Specialist

• Gérer le flux de travail, les processus et la coordination de l’équipe marketing composée de 4 personnes
• En collaborant avec le Head of Marketing, définir et déployer une stratégie de rétention multi-canal adaptée aux marchés africains et latino-américains
• Construire et suivre les KPIs : taux de churn, LTV, taux de réactivation, fréquence de jeu…
• Superviser la conception et l'envoi des campagnes CRM (segmentation, A/B testing, personnalisation)

Lead CRM & Operations, iGaming

• First-level support: respond to incoming requests from our partner clubs (questions, issues, assistance requests).
• Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
• Client communication: provide clear, prompt, and professional follow-up with clubs.
• Voice of the customer: collect feedback, identify friction points, and report recurring needs to internal teams.
• Documentation: contribute to improving the knowledge base (FAQ, user guides).
• Improvement of internal processes: activity tracking and automation.
• May be required to travel to client sites.

Customer Success Manager – Internship

• Champion client value, maximize revenue retention, and accelerate product adoption through UGC and Social Commerce strategies
• Own the regional portfolio’s health, commercial growth, and overall satisfaction
• Lead a high-performing team of Customer Success Managers, transforming regional market insights into actionable customer outcomes

Manager, Client Success – Southern Europe

• Maintaining and nurturing your client portfolio
• Relationship Lead: You will take ownership of an existing client portfolio and become their primary day-to-day contact
• Hands-on advisory: You lead client meetings
• Attentive to needs: You identify unmet client needs and opportunities for upsell and cross-sell
• Performance Management: Your key KPI will be the average adoption rate per client
• Customer Success: You ensure client retention by maintaining high satisfaction levels and proactively addressing any potential dissatisfaction

Customer Success

• Ensure customer success and satisfaction with products.
• Collaborate with cross-functional teams including Technical Delivery and Sales teams.
• Onboard new customers and ensure successful implementation of solutions.

Enterprise Customer Success Manager

• Work closely with the CRM Manager: map and define CRM journeys for our incoming leads and customers, identifying the right moments to deliver relevant, personalized content
• Build and manage end-to-end email campaigns: create and maintain automated workflows (onboarding flows, nurturing sequences, triggered emails) in collaboration with RevOps and the product team
• Run A/B tests from hypothesis through analysis, and translate findings into concrete improvements
• Monitor campaign KPIs (open rate, CTR, conversion rate, unsubscribe rate) and produce regular performance reports
• Identify opportunities to convert ad-hoc campaigns into scalable automated workflows
• Help design and implement AI agents that make our CRM smarter

CRM & Delivery Internship/Apprenticeship

• Piloter le déploiement du projet CRM et garantir son bon déroulement
• Gérer les budgets, les plannings et le phasage projet
• Constituer et animer des groupes de travail
• Organiser et animer les comités de pilotage
• Superviser et coordonner l’ensemble des acteurs internes et/ou externes
• Garantir et valider les livrables
• Analyser et comprendre les besoins utilisateurs
• Conduire la réflexion et recommander les solutions

Chef de projet CRM

• As a Customer Success Manager, your mission is to secure renewals by ensuring sustainable product adoption and measurable business value creation.
• You own the customer journey, from onboarding through renewal.
• You are responsible for account health, value realization, and renewal readiness.
• Onboarding & initial adoption: Lead customer onboarding, leveraging product-led self-serve resources.

• Act as a driving force for change and a source of proposals: you observe, listen, question, challenge the status quo, and consistently suggest improvements and ways to reduce time currently spent on administrative data entry or information searches. You will enable anticipation of future growth and document changes.
• Implement identified initiatives through new information systems, changes to existing applications, and/or organizational adjustments. You will lead projects within Customer Success while relying on expertise from other teams such as Data, Sales, or Finance. Your mission will also include ensuring customer satisfaction, meeting deadlines, and tracking implementation performance indicators.
• Listen to and observe other departments, take a step back, compare, and develop benchmarks to inform your own thinking.
• Establish strong communication and hands-on support for the CS teams to drive adoption of new ways of working (optimal configuration, training, continuous improvement…). You will ensure daily adoption and support of tools and processes.
• Provide visibility at the ops and data levels: understand at the corporate level the challenges teams face in order to anticipate and assess their impact on Customer Success.

Senior Strategy & Operations Manager – Customer Success

• Serve as the primary point of contact for assigned accounts, ensuring a seamless customer journey.
• Drive customer engagement, adoption, and retention through proactive outreach and strategic touchpoints.
• Develop a deep understanding of each customer's business objectives and align our solutions to their needs.
• Monitor customer health scores and usage data to anticipate risks and opportunities.
• Conduct regular business reviews to showcase value, collect feedback, and identify areas for optimization.
• Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
• Own and manage renewals, upsells, and account growth strategies to maximize customer lifetime value.
• Maintain accurate records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot).

Customer Success Manager – Contract

• Train and support users in adopting our products and services
• Proactively manage a portfolio of clients to encourage engagement and retention
• Identify churn risks and implement appropriate preventive measures
• Handle complaints and cancellation requests with diligence and professionalism
• Monitor the customer experience and analyze key performance indicators
• Report customer feedback and propose continuous improvement initiatives

• Serve as client executive advocate by coordinating distributed internal functions and resources to reach client goals and solve complex customer issues
• Function as primary point of contact for all post-sales activities, including but not limited to customer onboarding, consultative guidance, change management, product training, technical support, and assigned account management activities
• Cultivate customer executive relationships to reinforce the strategic positioning of solutions
• Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value
• Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained
• Monitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidence
• Understand a diverse customers portfolio and strengthen relationships through support, training, and strategic dialogue with key users and contacts
• Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear
• Coordinate with the product, delivery, and support teams to meet customer needs related to product enhancements and change requests
• Actively monitor and promote customer product adoption and usage
• Promote, communicate, and train customer on new functionality and system upgrades
• Identify opportunities to increase the Corcentric product and solution footprint
• Act as the internal customer advocate to ensure customer needs and requests are met
• Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed
• Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests
• Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience

See all jobs on JobTailor

Customer Success – Public Sector

Senior Customer Success Manager

Customer Success Manager – Fixed-term Contract

Customer Success Manager – Permanent (CDI), Freelance

Learning Customer Success Manager

Customer Success Manager – Freelance

Senior Client Success Manager – ENT

Customer Success Specialist

Lead CRM & Operations, iGaming

Customer Success Manager – Internship

Manager, Client Success – Southern Europe

Customer Success

Enterprise Customer Success Manager

CRM & Delivery Internship/Apprenticeship

Chef de projet CRM

Customer Success Manager

Senior Strategy & Operations Manager – Customer Success

Customer Success Manager – Contract

Customer Success

Senior Customer Success Manager