Customer Success Manager

Qovery

Customer Success Manager managing ~70 SMB accounts while driving onboarding and retention at Qovery, a cloud infrastructure company. Collaborating with technical audiences and supporting their growth.

Posted 7/16/2026full-timeRemote • 🇫🇷 FranceJuniorMid-Level💰 €45,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on customer advocacy, onboarding efficiency, and upselling within the SaaS industry. Proficient in liaising between technical teams and customers while managing a diverse portfolio of SMB accounts.

Highest-signal resume keywords

Account ManagementSaaS Sales ExperienceCustomer Success ManagementTechnical Product KnowledgeBilingual in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS SalesAccount ManagementOnboardingUpsellingCloud Providers KnowledgeDeveloper Tools Understanding

Soft Skills

Organizational SkillsProactive AttitudeOwnership Orientation

Industry Keywords

SMB AccountsCustomer AdvocacyTechnical AudiencesSales Development RepresentativeAccount ExecutiveCustomer Success Manager

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own your book of business
Manage and grow ~70 SMB accounts ($5k–$15k ARR): ensure smooth onboarding, drive strong adoption, and identify upsell opportunities early
Act as the primary customer advocate within Qovery
Maintain a healthy portfolio
Accelerate onboarding and time-to-value
Identify upsell opportunities and feed the expansion pipeline
Liaise between customers and Product, Engineering, and Sales teams
Handle administrative responsibilities

Requirements

What you’ll need

~2 years in tech sales, SDR, AE, or CSM
Experience with technical or complex products, ideally SaaS
Comfortable selling to and supporting technical audiences (developers, DevOps, CTOs)
Basic understanding of cloud providers and developer tools
Able to manage 70 accounts and shifting priorities without dropping the ball
Organized, proactive, and ownership-oriented by default
Fluent in English and French; additional languages are a plus

Benefits

Comp & perks

100% remote — no commute, no office politics
Clear impact: direct line of sight from your work to revenue and customer experience
Real ownership from early on — not "junior" busywork
Close collaboration with Product and Engineering with minimal red tape