Qovery

Customer Success Manager

• Own your book of business
• Manage and grow ~70 SMB accounts ($5k–$15k ARR): ensure smooth onboarding, drive strong adoption, and identify upsell opportunities early
• Act as the primary customer advocate within Qovery
• Maintain a healthy portfolio
• Accelerate onboarding and time-to-value
• Identify upsell opportunities and feed the expansion pipeline
• Liaise between customers and Product, Engineering, and Sales teams
• Handle administrative responsibilities

Solutions Engineer

• Partner with customers
• Guide prospects and customers through architecture discussions, onboarding, migrations, and production adoption
• Own technical conversations
• Help customers design scalable cloud and Kubernetes setups, troubleshoot issues, and implement best practices around CI/CD, infrastructure automation, and deployments
• Become a trusted advisor
• Work closely with Account Executives, Customer Success, Product, and Engineering to unblock customers and improve their overall experience
• Turn recurring customer questions into better documentation, tooling, processes, and product feedback
• Contribute technically to Qovery’s open-source ecosystem (CLI, Terraform Provider, tooling)

Senior Solution Engineer

• Partner with customers
• Guide prospects and customers through architecture discussions, onboarding, migrations, and production adoption
• Own technical conversations
• Help customers design scalable cloud and Kubernetes setups, troubleshoot issues, and implement best practices around CI/CD, infrastructure automation, and deployments
• Become a trusted advisor
• Work closely with Account Executives, Customer Success, Product, and Engineering to unblock customers and improve their overall experience
• Improve how we scale
• Turn recurring customer questions into better documentation, tooling, processes, and product feedback
• Contribute technically
• Contribute when useful to Qovery’s open-source ecosystem (CLI, Terraform Provider, tooling)