Team Lead, CSM

Ringover France

Team Lead managing 8 experienced CSMs to drive growth for Ringover's Silver segment. Coaching for success mindset and data-driven culture in a SaaS environment with a focus on customer satisfaction.

Posted 7/21/2026full-timeFrance • 🇫🇷 FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and coaching Customer Success Managers, driving portfolio growth through retention and upsell strategies, and leveraging data to enhance team performance. Proficient in utilizing Hubspot and fostering a success-oriented mindset within the team.

Highest-signal resume keywords

Team Management ExperienceSaaS BackgroundHubspot ProficiencyData-Driven Growth ApproachBilingual in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementRetention StrategiesChurn ReductionUpselling TechniquesObjection HandlingPerformance TrackingAccount Handover ProcessesData Analysis

Soft Skills

CoachingTeam PlayerPositive AttitudeHighly StructuredUnifying Leadership

Tools & Technologies

HubspotSalesforceZendesk

Industry Keywords

Customer SuccessSaaSPortfolio GrowthOperational EscalationsCSAT

About the role

Key responsibilities & impact

Manage, coach and upskill a team of 8 experienced CSMs
Support the team to adopt a success mindset
Drive portfolio growth: retention, churn reduction, upsell and opportunity detection (NRR)
Upskill the team on conversion and objection handling
Handle operational escalations and secure key accounts
Track team performance (retention, churn, upsell, CSAT) and implement action plans
Ensure handover of accounts from Account Managers to CSMs after the first year
Lead team projects focused on quality, growth, and data leverage
Work closely with the Sales, Support, and Product teams

Requirements

What you’ll need

3+ years of team management experience
Team Lead Sales, Account Manager or Customer Success background, with solid SaaS experience
Proficiency in Hubspot (must-have); Salesforce and Zendesk are a plus
Comfortable with data and a growth-oriented approach
AI applied to Customer Success is a real plus
Fluent in French and English; Spanish is a bonus
Resilient, team player, positive and energetic, highly structured, unifying yet demanding

Benefits

Comp & perks

Premium health insurance covered 100%
Moka.care : coaches and psychologists available in full confidentiality
ClassPass: hundreds of classes and gyms funded by Ringover
Remote work + monthly allowance and home-office budget (chair + screen)
Sustainable mobility package up to €700/year — Navigo pass reimbursed at 50% or fuel allowance depending on your mode of transport
Meal vouchers + on-site company restaurant
5 fully paid "Sick Child" days per year up to age 12
Ringover Academy + internal AI training to keep growing with us