Ringover France

Recruitment

• Proactively hunt for talent on LinkedIn and other platforms, build pipelines before we need them
• Triage inbound applications and identify the strongest fits quickly and fairly
• Run intro calls to pre-screen candidates against clear criteria, and give them a great first impression of Ringover
• Partner with Sales and Care managers to write solid hiring briefs and define their ideal candidate persona
• Help review and improve scorecards to ensure we're evaluating candidates consistently and fairly
• Be a trusted sparring partner for managers who want to hire well, not just hire fast
• Contribute to our employer brand strategy, how we show up on LinkedIn, at events, on campuses
• Help organize and run recruiting events targeting candidates and students
• Think creatively about how we can stand out in competitive talent markets

Junior Talent Acquisition Specialist

Operations

• Lead continuous improvement projects independently to increase efficiency, productivity and service quality
• Deploy and optimize our tools (CRM, Zendesk) and streamline escalation processes
• Monitor performance and customer satisfaction (NPS, CSAT) and build associated reporting
• Gather customer feedback and translate it into concrete actions
• Automate the creation of meeting materials for CSMs
• Launch a chatbot on the website
• Explore automation and AI opportunities to support customers and CSMs

Customer Operations Manager

Customer Success Manager

• Manage, coach and upskill a team of 8 experienced CSMs
• Support the team to adopt a success mindset
• Drive portfolio growth: retention, churn reduction, upsell and opportunity detection (NRR)
• Upskill the team on conversion and objection handling
• Handle operational escalations and secure key accounts
• Track team performance (retention, churn, upsell, CSAT) and implement action plans
• Ensure handover of accounts from Account Managers to CSMs after the first year
• Lead team projects focused on quality, growth, and data leverage
• Work closely with the Sales, Support, and Product teams

Team Lead, CSM

• Gérer un portefeuille de comptes stratégiques, avec un accompagnement personnalisé.
• Assurer un suivi régulier et structuré des clients (business reviews, plans d’actions, accompagnement stratégique).
• Accompagner les clients dans l’adoption de nos solutions afin de maximiser leur ROI.
• Identifier les opportunités d’upsell, de cross-sell et d’expansion en collaboration avec les Account Managers.
• Être le point de contact privilégié pour tes clients et gérer les situations d’insatisfaction.
• Suivre les indicateurs de satisfaction et mettre en place des plans d’action pour les améliorer.
• Coordonner les équipes internes (Sales, Support, Produit…) pour garantir une expérience client fluide.
• Contribuer à l’amélioration continue de l’expérience client et des process internes.
• Transformer tes clients en ambassadeurs de Ringover.
• Participer à la structuration des bonnes pratiques de gestion des grands comptes.
• Contribuer à la formation et à la montée en compétences des équipes.

Senior CSM – Gold & Platinum

• Manage an existing client portfolio, ensuring satisfaction and retention
• Guide clients in adopting our features to maximize their operational performance and identify new growth opportunities
• Identify upsell and cross-sell opportunities to grow MRR, in collaboration with Account Managers
• Serve as the primary point of contact for your clients and handle situations of dissatisfaction
• Monitor satisfaction metrics and implement action plans to improve them
• Coordinate internal stakeholders (sales, support, product…) to meet client needs
• Contribute to the continuous improvement of the customer experience and internal processes
• Turn your clients into Ringover ambassadors

Senior Customer Success Manager – Trilingue

Account Executive

• Active hunting: You identify, prospect, and open your own accounts.
• Full sales cycle: You lead complex negotiations.
• Value selling: You analyze your prospects' processes.
• Reporting & discipline: You manage your pipeline in Salesforce.
• Cross-functional collaboration: You act as the link between field teams and our Product/Marketing teams.

Account Executive, SMB

Marketing

• Define marketing priorities and a calendar of actions in line with UK sales and growth objectives
• Manage Ringover UK's LinkedIn presence with approximately 3 posts per week
• Own the end-to-end delivery of tradeshows and sponsored events
• Organize self-hosted and co-hosted webinars from planning to follow-up
• Work with the content team to adapt global assets for the UK market
• Create and maintain marketing assets for the sales team
• Co-create content and events with key partners such as Bullhorn, Firefish, and Loxo

Country Marketing Manager

Account Manager

• Recruit, supervise, and energize a network of partners aligned with our technology alliances.
• Achieve revenue targets by identifying and tracking opportunities generated by LeadGen partners.
• Deploy national Go-To-Market plans for Alliances.
• Collaborate closely with Sales Managers and their Account Executive teams.
• Participate in partner trade shows and events in coordination with Marketing.

Regional Partner Manager

Business Development Rep

• Impulsar el crecimiento de Ringover en España dentro de un entorno SaaS.
• Generar nuevas oportunidades de negocio y ser el primer punto de contacto con futuros clientes.
• Calificar leads inbound y ejecutar campañas de prospección outbound.
• Mantener el CRM (Salesforce) actualizado con toda la actividad comercial.