Customer Operations Manager

Ringover France

Manage customer operations and projects for client success at Ringover. Enhance efficiency and satisfaction through process improvements and tool optimization.

Posted 7/21/2026full-time🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading continuous improvement projects to enhance efficiency and service quality, with a strong focus on deploying CRM tools and monitoring customer satisfaction metrics. Proficient in gathering customer feedback and leveraging automation and AI to optimize customer operations.

Highest-signal resume keywords

Customer Operations ManagementCRM DeploymentPerformance Monitoring (NPS, CSAT)Process ImprovementApplied AI in Customer Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Continuous ImprovementProcess OptimizationPerformance ReportingCustomer Feedback AnalysisAutomationChatbot ImplementationMeeting Material Automation

Soft Skills

CollaborationClear CommunicationIndependence

Tools & Technologies

CRMZendesk

Industry Keywords

Scale-UpStartupCustomer Satisfaction Projects

About the role

Key responsibilities & impact

Lead continuous improvement projects independently to increase efficiency, productivity and service quality
Deploy and optimize our tools (CRM, Zendesk) and streamline escalation processes
Monitor performance and customer satisfaction (NPS, CSAT) and build associated reporting
Gather customer feedback and translate it into concrete actions
Automate the creation of meeting materials for CSMs
Launch a chatbot on the website
Explore automation and AI opportunities to support customers and CSMs

Requirements

What you’ll need

Approximately 3 to 5 years' experience in Customer Ops, Growth Ops, Revenue Ops, Business Ops, or customer project management
Prior experience in a scale-up or startup
Experience deploying a CRM, improving processes, monitoring performance, or leading customer satisfaction projects (NPS, CSAT, reporting)
Comfortable owning your area and working independently without supervision
Applied AI in customer relations is a strong plus
Fluent in English (required) and comfortable in French
Highly collaborative with clear communication and the maturity required for a strategic role

Benefits

Comp & perks

Premium health insurance fully covered (100%)
Moka.care: confidential access to coaches and psychologists
ClassPass: hundreds of classes and gyms funded by Ringover
Remote work + monthly allowance and home-office budget (chair + monitor) so you can be as comfortable at home as at the office
Sustainable mobility package up to €700/year — Navigo pass reimbursed at 50% or fuel allowance depending on your commute
Meal vouchers and an on-site staff restaurant (RIE)
5 fully paid "Sick Child" days per year for children up to 12 years old
Ringover Academy + internal AI training to keep growing with us