Customer Success Manager — Key Accounts, Accounting Firms

Pennylane

Customer Success Manager handling key accounts for client retention and satisfaction at Pennylane. Leading governance and adoption strategies for financial software among accounting firms.

Posted 7/6/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Manage the day-to-day relationship with firm decision-makers and project teams.
Build and run governance: steering committees (COPIL), adoption committees, monitoring bodies, and a local ambassador community.
Define and execute adoption plans (employees + clients) based on data.
Coordinate execution with Pennylane internal experts (Product, Support, Ops, Sales, etc.).
Anticipate risks (satisfaction, rollout, adoption) and implement remediation plans.
Help embed and drive the use of the Pennylane PA to centralize workflows.

Requirements

What you’ll need

Minimum 5 years of experience
Experience in SaaS Customer Success with a solid accounting background (or motivated to develop this expertise)
Or experience in finance/audit with client relationship management (commercial component)
Excellent client relationship skills: ability to reassure, structure discussions, and gain perspective.
Assertiveness: deliver clear recommendations with diplomacy and the ability to persuade.
Portfolio management (customer health) and ad-hoc action planning.
Data analysis: extract insights and set priorities.
Project management: coordinate multiple stakeholders with rigor and autonomy.

Benefits

Comp & perks

A market-leading health insurance plan (Alan Blue and Alan Mind)
Meal vouchers (Swile card)
Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
Opportunity to improve your English through Busuu
A monthly allowance for all Pennylaners to support working from home or in coworking spaces
Easy access to our offices, located a few minutes from Saint-Lazare in central Paris
An allocation of BSPCE (employee share options)
Access to 8,000 gyms across France and over 300 wellbeing activities via our partner Gymlib
A Mac laptop
We regularly play sports together and come together for company events such as Tech Days (which bring remote Pennylaners together every three months) and an annual company retreat, fostering strong team cohesion for everyone.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisProject ManagementPortfolio ManagementGovernance Structure DevelopmentRisk Anticipation and Remediation

Soft Skills

Client Relationship SkillsAssertivenessDiplomacyPersuasionCommunication