Pennylane

Content Manager

• Coordinate product listings: gather briefs from Product Marketing Managers (PMMs) according to a prioritization scoring system; participate in weekly meetings
• Brief and guide internal and external contributors (design, agencies, vendors, internal experts, etc.): write briefs, guidelines, examples, manage back-and-forths and approvals
• Write and distribute communications about new features, product launches and major updates across various channels (website, social media, internal channels)
• Define, produce and execute a lead generation strategy using downloadable content (white papers, checklists, practical guides)
• Organize and host webinars for our different audiences (SMBs, accounting firms, creators) to generate new leads and increase engagement with Pennylane solutions
• Design and coordinate event content: pitches, presentations, explainer videos, brochures, trade show materials, partner event assets and major industry events (ComptaTech, DAFTech, Pennylane events, etc.)
• Oversee production of video content tied to product highlights and events: scripts, pre-production, shooting, post-production (working with internal teams and/or vendors)
• Lead the creation of programs and dedicated initiatives for key events (e.g., ComptaTech program for creators), ensuring relevance, quality and content consistency
• Ensure regular updates of product pages and offers (completeness, storytelling, highlighting functional benefits)
• Drive competitive monitoring and continuously enrich the site with relevant product marketing content
• Serve as the link between Product, Sales and Marketing teams: share the roadmap, report customer/user insights, and co-create educational and marketing materials
• Immerse in accounting firm workflows (Sales/CSM feedback, verbatims, field insights) to inform product storytelling and precisely address pain points
• Collaborate with international teams (e.g., Germany) to share best practices, adapt messages and replicate learnings (while ensuring brand consistency)
• Act as the product reference point for the marketing team, ensuring distribution of post-mortems, learnings and product updates
• Actively participate in market monitoring, gathering customer needs and feeding the content & product strategy

Product Content Manager

Solutions Engineer

• Project migration lead
• Technical project scoping with the firm (source software, data volume, business-specific requirements).
• Governance: Coordinate internal stakeholders (PSS, AE, PRM, Partners) and external stakeholders (accounting firms, firm IT, Ambassadors).
• Deadlines: Ensure data cutover within the allotted 5-day timeframe.
• Hypercare: Support the client post-migration to ensure frictionless adoption.
• Technical expertise & industrialization
• Quality audit: Identify and correct data anomalies upstream to minimize production failures.
• Technical point of contact (internal to Pennylane): Provide answers to firms' technical needs (implementing SSO, consuming APIs…)
• Innovation (internal to Pennylane): Develop tools, scripts (Python/SQL) or documentation to automate repetitive tasks within the team.
• Advisory & stance
• Scope management: Keep projects within scope and propose alternatives for complex cases.
• Teaching: Explain technical issues in plain language so accounting profiles can understand.
• Continuous improvement (internal to Pennylane): Relay field feedback to product teams to influence the technical roadmap.

Partner Solution Architect

Technical Project Manager

• Lead the IT Project team and drive operational excellence across projects, security, compliance, and internal tooling
• Foster a collaborative, autonomous, and high-performance culture
• Oversee the administration, security, and evolution of Pennylane’s core IT infrastructure and SaaS ecosystem
• Administer key platforms such as Okta, Cloudflare Zero Trust, Google Workspace
• Manage Identity & Access Management processes through SSO and SCIM
• Lead initiatives aimed at improving scalability, efficiency, and operational quality across the IT organization
• Play a key role in shaping AI adoption within the Security / IT department
• Ensure all IT operations remain aligned with Pennylane’s security and compliance standards
• Oversee the management and security posture of Pennylane’s IT fleet
• Manage external vendors and contribute to operational cost efficiency
• Collaborate closely with IT Support, Security Compliance, AppSec, and FinSec teams

IT Project Manager

• Lead migration projects
• Define the technical scope of the project with the accounting firm (source software, data volume, business-specific requirements).
• Governance: Coordinate internal stakeholders (PSS, AE, PRM, Partners) and external stakeholders (accountants, the firm's IT team, ambassadors).
• Deadline management: Ensure the data cutover is completed within the allotted 5-day window.
• Hypercare: Support the client post-migration to ensure frictionless adoption.
• Quality audit: Identify and correct data anomalies upstream to minimize production failures.
• Technical point of contact (internal to Pennylane): Provide answers to accounting firms' technical needs (SSO setup, API usage…)
• Innovation (internal to Pennylane): Develop tools, scripts (Python/SQL), or documentation to automate repetitive tasks for the team.
• Scope management: Maintain project boundaries and propose alternatives for complex cases.
• Pedagogy: Translate technical issues into accessible language for accounting professionals.
• Continuous improvement (internal to Pennylane): Relay field feedback to product teams to influence the technical roadmap.

Consultant

• Train integrators and partners on Pennylane: comprehensive initial training on the product and deployment methodologies
• Support partners through their first client deployments by co-piloting until they reach full autonomy
• Serve as a dedicated CSM for autonomous partners: manage the relationship, provide continuous upskilling, and handle complex cases
• Act as the functional reference for Pennylane modules — the expert among experts whom partners consult
• Lead ongoing training sessions and hands-on workshops to maintain a high level of partner expertise
• Ensure alignment between partners’ business needs and Pennylane’s features, proposing workarounds when necessary
• Advocate for partners’ usage and needs with internal teams (Product, Support, Sales) and share knowledge with peers

Reseller Services Consultant – Integrator and Partner Tool Deployment

Financial Planning and Analysis

• Build and lead three teams of analysts (KYB, Transaction Monitoring, Risk & Fraud)
• Deploy LCB-FT (AML/CFT) policies and ensure their correct application by your teams
• Contribute to KYB and Transaction Monitoring tooling implementation and team training
• Optimize team and tooling efficiency by leveraging AI and automating processes while strictly protecting our risk appetite
• Work in close collaboration with the Compliance, Fraud, and Risk teams of LoD2
• Support license application and customer migration from BaaS to EP
• Focus on payments operations (KYB, Transaction Monitoring, Fraud) and on building LoD1 infrastructure
• Gradually integrate credit operations as the Société de Financement scope ramps up
• Scale LoD1 to support both payments and credit activities across a growing customer base
• Build and scale LoD1 from 30k to 300k+ accounts within 24 months post-license
• Establish SLAs and performance frameworks for each team
• Manage budget and forecasting for LoD1 operations
• Deploy and enforce LCB-FT (AML/CFT) policies
• Ensure 100% compliance with KYB/KYC workflows
• Train LoD1 teams on LCB-FT requirements, tooling, and escalation procedures
• Participate in quarterly risk committees

Head of Operations – Financial Services

Compliance

• Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
• Are you looking for a work environment that values trust, proactivity, and autonomy?
• Then Pennylane is the right place for you !
• **Our vision**
• We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
• We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
• **About us**
• Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
• In 5 years of existence, we’ve managed to :
• 💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
• 💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
• 👨‍👩‍👧‍👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
• 🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
• 🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
• 🚀 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France!****
• Context
• - We are currently operating approximately 30k business accounts under a BaaS model
• - The role of Financial Services in Pennylane’s strategy is set to grow, both in terms of revenue and product contribution, to serve our 750k+ current customer base
• - As such, we are initiating a process to get licensed as *Etablissement de paiement* et *Société de financement* to meet our current functional scope at the very least
• - Our ambition is to start onboarding new customers by early 2027 before starting migrating existing customers
• - To meet this ambition, we are starting to hire our Tech, Product, Compliance and Ops leaders
• - We are looking for a Lead Compliance / MLRO.
• - Reporting directly to the Director of Compliance and Risk, you will be responsible for the consistency and effectiveness of the non-compliance risk management framework across the payment institution and financing company. The role covers all regulatory compliance functions, including AML/CFT, customer protection, fraud management, in full alignment with French and European regulatory requirements.
• - Your mission would be to :
• - Design and implement the compliance framework, risk, permanent controls for a combined payment services and financing perimeter.
• - Act as point of contact for the regulator on LCB‑FT / Tracfin matters
• - Build and lead a compliance team
• - Work in close partnership with the group compliance function (eg on GDPR and ethics), while maintaining full independence as a control function.
• This is a greenfield project with high autonomy and responsibility, direct exposure to regulators, and the opportunity to shape the compliance function and culture of a fast‑growing fintech with a robust preexisting customer base.
• Missions & objectives**AML/CFT Program (MLRO)**
• - Act as the designated MLRO, responsible for filing Suspicious Activity Reports (SARs) with TRACFIN
• - Oversee KYC/KYB procedures, risk scoring, transaction monitoring, and sanctions / PEP screening
• - Chair the AML/CFT Committee and report to the Board on money laundering and terrorist financing exposure
• - Keep the AML/CFT framework up to date in line with AMLD6, EBA guidelines, and ACPR requirements
• **Norms, Policies & Procedures**
• - Design, implement, and maintain compliance policies and procedures, including the AML/CFT procedure, the compliance manual, and all related internal frameworks
• - Ensure procedures are accessible, up to date, and effectively communicated across the organization
• **New Product Compliance**
• - Review and formally approve all new products before commercialization, as well as any significant changes to existing products (including through M&A)
• - Issue written, formalized opinions to ensure products are compliant with applicable regulations prior to launch
• **Non-Compliance Risk Mapping**
• - Build, maintain, and update the non-compliance risk map, which is distinct from the operational risk map but follows a similar process-based identification methodology
• - Ensure the map highlights key criminal and reputational risks
• - Produce a synthetic, executive-level view of the risk map for reporting to governance bodies (Board, Audit Committee, Risk Committee)
• **Permanent Compliance Control**
• - Lead the second-level permanent control activities related to compliance, as part of the broader second-level control framework
• - Ensure that first-level controls exist, are operational, and are effective
• **Compliance Systems & Tools Ownership**
• - Act as business owner for all compliance-related systems, in particular AML/CFT transaction monitoring and alerting tools
• - Define functional requirements for these tools and validate that delivered or updated systems are correctly configured and meet compliance expectations
• - Ensure that any new business application or material change to an existing one remains compliant with regulatory obligations
• **Training & Advisory**
• - Design and deliver compliance training programs to raise awareness of non-compliance risks across all business functions
• - Provide guidance and advisory support to employees on compliance matters
• **Regulatory Watch**
• - Monitor and analyze regulatory developments applicable to the business (laws, regulations, guidelines, industry standards)
• - Disseminate relevant regulatory updates across the organization in a timely and actionable manner
• Governance & Reporting
• - **Interaction with the Lead Control and Risk Officer:** Collaborate closely with the **Lead** **Controls & Risks Officer (RFC2)**, who oversees Level 2 controls, while you act as the ultimate escalation and decision point for recommendation definition and implementation within your scope.
• - **Management Reporting:** Provide regular updates to the **Director of Compliance & Risk (DE2)** and the **Supervisory Board** on the status of the AML/CFT program and identified residual risks.
• - **Training:** Implement and oversee the local AML/CFT and Sanctions training program, ensuring all employees (especially L1 Ops) are equipped to identify suspicious behavior.
• - **Product Counsel Collaboration:** Work closely with product counsel to ensure AML/CFT compliance for new products and activities at launch.
• Team Leadership
• - **Structure & Recruitment:** Participate in recruiting and managing a high-performing team, including specialists in SAR, TM, KYC, and compliance operations.
• - **Performance Management:** Establish clear roles, responsibilities, and Key Performance Indicators (KPIs) for each team member.
• - **Culture of Excellence:** Foster a culture of ownership, radical honesty, and accountability, ensuring high standards of documentation and auditability for future ACPR inspections.
• **Profile & Must‑Have Experience****Experience**
• - 8 to 10+ years of experience in regulatory compliance, with significant exposure to a payment institution, bank, credit institution, or regulated fintech
• - Proven track record as MLRO or designated AML/CFT officer
• - Strong knowledge of the regulatory framework applicable to payment institutions and financing companies (PSD2, PSD3, DORA, AMLD, ACPR regulations)
• **Technical Skills**
• - Deep expertise in AML/CFT frameworks (KYC/KYB, transaction monitoring, sanctions screening)
• - Experience as business owner for compliance tools and ability to bridge compliance requirements with IT/product teams
• - Ability to read, interpret, and apply complex regulatory texts in both French and English
• - Ability and passion to build from scratch: frameworks, policies, processes, tools, reporting.
• **Soft Skills**
• - Strong leadership and ability to influence
• - Excellent communication skills across all levels (Board, regulators, operational teams)
• - Rigorous, principled, and accountable
• - Pragmatic, impact‑driven approach, capable of operating under strong regulatory constraints without blocking innovation.
• - Comfortable operating in a dual posture of control and advisory, with clear boundaries between the two
• - Strong pedagogy: able to explain complex regulatory topics to product managers, engineers and founders in simple, actionable terms.
• - Challenging yet constructive: comfortable questioning senior leaders, while remaining solution‑oriented and business‑minded.
• **Languages, Presence & Location**
• - Languages: fluent French and English are mandatory (day‑to‑day work and ACPR & Tracfin interaction in French; internal and investor dialogue often in English).
• - Location:
• - Based in France, with a strong preference for Paris.
• - Regular on‑site presence in Paris is expected; partial remote is possible, but this is not a fully remote role.
• **Why Join Us?**
• - Greenfield regulatory project: Be the architect of a new regulated entity, from licence application to operational rollout.
• - Massive impact: Shape the way financial services are delivered to hundreds of thousands of French SMEs.
• - High autonomy & influence:
• - Direct, regular interaction with the Director of Compliance & Risk
• - Central role in building and applying the risk appetite and governance of the entity.
• - Fast‑growing fintech environment:
• - Work closely with top‑tier product and engineering teams.
• - Help invent the next generation of SME financial services under a robust, modern compliance and risk framework.
• - Competitive compensation package, including equity components aligned with impact and responsibility.
• Hiring process (TBC)
• - HR interview with Simon Peraldo (Senior Recruiter)
• - Who interview withStanislas de Villoutreys (Head of Legal, Compliance and Risk) and Maxime Leclercq (General Manager Financial Services)
• - Case study with Stanislas and Guillaume Nicolle (Lead Internal Control & Risk)
• - Last round with Felix Blossier (COO and cofounder)
• **What do we do to make your work life easier**
• 🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
• 💵 You’ll have a competitive compensation package
• 📈 You'll get company shares to enjoy a piece of the success story you're building with us
• 🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• ⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• 💻 You’ll get the latest Apple equipment
• 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• 🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
• If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
• *We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.*
• **Who are we looking for ?**
• To thrive at Pennylane, you need :
• -To speak English (level is assessed and appreciated according to the department you’re applying to)
• -To be energized by an ever-shifting work environment
• -To be highly collaborative (within your team or other stakeholders)
• -Sufficiently experienced to prioritize business-led actions on your day to day activity
• We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
• If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
• **Important information for candidates**
• Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
• **Applications through official channels only **: apply exclusively through our job postings published on our official platforms (career site, official partner pages).
• **Always verify the sender's email address**: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
• **We will never ask you for payment or financial information**
• (bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to **not respond** and to **report it to us immediately**.
• We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
• We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

Responsable Conformité, LCB-FT

Customer Success Manager

• Act as a driving force for change and a source of proposals: you observe, listen, question, challenge the status quo, and consistently suggest improvements and ways to reduce time currently spent on administrative data entry or information searches. You will enable anticipation of future growth and document changes.
• Implement identified initiatives through new information systems, changes to existing applications, and/or organizational adjustments. You will lead projects within Customer Success while relying on expertise from other teams such as Data, Sales, or Finance. Your mission will also include ensuring customer satisfaction, meeting deadlines, and tracking implementation performance indicators.
• Listen to and observe other departments, take a step back, compare, and develop benchmarks to inform your own thinking.
• Establish strong communication and hands-on support for the CS teams to drive adoption of new ways of working (optimal configuration, training, continuous improvement…). You will ensure daily adoption and support of tools and processes.
• Provide visibility at the ops and data levels: understand at the corporate level the challenges teams face in order to anticipate and assess their impact on Customer Success.

Senior Strategy & Operations Manager – Customer Success

Project Manager

• Accompagner les dirigeants de TPE et PME à reprendre contrôle de leurs finances.
• Se connecter aux flux financiers des clients et proposer un outil de pilotage et de gestion.
• Bénéficier de l’accompagnement d’un-e comptable spécialiste via un cabinet d'expertise-comptable partenaire.
• Superviser et coordonner toutes les activités liées à la mise en œuvre de la phase pilote du projet Pennylane.
• Gérer les ressources pour résoudre les problèmes liés aux ressources tout au long du projet.
• Proposer proactivement des recommandations pour améliorer l’adoption de notre outil.

Chef de Projet Comptabilité

• Lead and grow the Migration GI team to support accounting firms in their transition to Pennylane, while structuring the function to make it scalable.
• Manage 6 people immediately and continue expanding the team: recruitment, coaching, development, performance reviews, etc.
• Distribute workload and manage priorities in collaboration with various stakeholders (AE/PrM/CSM).
• Build a high-performing team culture, particularly for cross-team collaboration.
• Track KPIs (CSAT, migration time, success rate, team profitability) and adapt them based on the team’s missions.
• Manage the migration pipeline: prioritization, allocation, deadlines.
• Handle escalations and complex situations.
• Ensure service quality and client satisfaction.
• Propose improvements to Ops teams to enhance our processes (SF, migration journeys, etc.).
• Ensure the team captures, structures and prioritizes field feedback.
• Work closely with the Product team to influence the roadmap.
• Act as the team’s subject-matter expert on the GI product.
• Lead the coordination of team members on internal initiatives.
• Define the GI Service roadmap: evolution of the service offering and implementation of tools and processes in collaboration with Ops.
• Coordinate with PSE, Product, Training and CS.
• Represent the voice of GI within the organization.

Team Lead, Migration Project Manager – Accounting

Account Manager

• Due to business growth and our objectives for 2026, we are opening new Account Manager positions focused on accounting firms to join the Sales Firm Expansion team.
• The Firm Expansion team is composed of two groups: i. Account Managers (primary contact: accounting firms) and ii. Account Executives (primary contact: the clients — micro, small and medium-sized businesses — of partner accounting firms).
• You will manage a portfolio of Pennylane client accounting firms.
• You will take over to help them with the next milestone: client onboarding.
• You will conduct meetings, remotely or in person, during which you will engage with accounting firms to understand their challenges, their DNA (identity and ways of working) and jointly define client strategies.
• In collaboration with Pennylane internal teams (Data, Sales Ops, Account Executives, Project Managers, etc.), you will manage your client portfolio and focus on the firms where you will be supported in identifying high-potential clients and monitoring their progress.

Account Manager – Firms Expansion

Support Engineer

• Ticket management, investigation and follow-up: Take ownership of tickets (whether bugs or investigations) reported by users and various partners or stakeholders, analyze and diagnose bugs or incidents, assess their severity to prioritize them, organize their efficient handling through to resolution, and ensure regular follow-up and clear communication with stakeholders throughout the process
• Product knowledge: Master the main features and modules, be able to use the platform, explain how it works and reproduce customer use cases
• Coordination with internal teams: Work in cooperation with developers, product teams, other support teams, etc., to ensure the rapid and lasting resolution of identified issues (QA, processes, etc.)
• Documentation: Formalize knowledge, solutions provided and processes in the knowledge base to enrich the internal repository and facilitate ticket handling and future resolution
• Continuous improvement: Report trends or recurring issues to your team lead, propose process or product improvement areas, and participate in implementing training and corrective or preventive measures
• Mentoring and training: Support the onboarding and skill development of new team members through various formats, share best practices and encourage mutual support within the team.

Technical Support Engineer

Full-stack Engineer

• Join our Growth Team and work collaboratively with the team lead
• Build and refine the infrastructure supporting our internationalization
• Design and deploy AI-driven tools and automated workflows
• Implement and enhance sophisticated visitor tracking systems
• Design and develop robust APIs for data flow
• Launch needle-moving projects including A/B tests
• Maintain and optimize our public website and conversion funnels