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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and customer success, with a strong focus on service delivery, client engagement, and collaboration across teams. Proficient in utilizing CRM systems and Microsoft 365 to track client metrics and support implementation of solutions.
Highest-signal resume keywords
Client Relationship ManagementCustomer Success ExperienceCRM System ProficiencyMicrosoft 365 ProficiencyService Delivery Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Engagement TrackingData ManagementService Delivery ModelsChange Management ConceptsClient Metrics Reporting
Soft Skills
Communication SkillsCollaborationProblem-SolvingClient AdvocacyProfessionalism
Tools & Technologies
CRM SystemsSalesforceMicrosoft OfficeVirtual Meeting PlatformsExcel
Industry Keywords
Customer SuccessAccount SupportClient ServicesMembership SoftwareLicense Management
About the role
Key responsibilities & impact- Serve as a primary point of contact post-sale for license and membership clients
- Set clear expectations around timelines, roles, and next steps while maintaining positive, professional client relationships.
- Conduct regular check-ins and support business reviews to understand client goals, progress, and satisfaction, escalating risks or opportunities as needed.
- Leverage best company best practices to retain and renew Membership and Licensed software
- Act as a trusted partner to clients by providing guidance, responding to questions, and proactively identifying potential needs or concerns.
- Participate in client meetings and calls to share updates, support execution, and contribute to an overall positive experience for license and membership clients.
- Collaborate with internal teams (e.g., delivery, sales, product, and operations) to address client issues and ensure timely follow-through.
- Capture and share client feedback to help inform service improvements and best practices across the customer success function.
- Support the implementation of Prosci’s solutions by guiding clients through setup activities and early adoption milestones.
- Help identify and troubleshoot service or usage issues pertaining to membership and license offerings, coordinating with appropriate internal teams to drive timely resolution.
- Maintain accurate and up-to-date records of client interactions, engagement levels, and satisfaction in CRM systems.
- Track and report on key client metrics such as usage, adoption, and engagement to support internal visibility and decision-making.
- Identify trends or early indicators of risk and flag them to the Director, Customer Success, with recommendations for next steps.
Requirements
What you’ll need- Bachelor’s degree in Business, Communications, or a related field, or equivalent relevant professional experience.
- 4–7 years of experience in customer success, account support, client services, or a related role.
- Demonstrated ability to support client relationships and contribute to successful service delivery in a collaborative environment.
- Experience using CRM systems to manage client data and track engagement; Salesforce experience preferred but not required.
- Proficiency with Microsoft 365 and virtual meeting platforms.
- Microsoft Office including basic capabilities plus proficient in Excel.
- General understanding of professional services delivery models; familiarity with change management concepts is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Prosci Website LinkedIn All Job Openings 201 - 500 employees Founded 1994 🏢 Enterprise 📚 Education 💰 Private Equity Round on 2016-12 Enterprise
- Education
- Consulting Prosci is a global leader in change management solutions, helping organizations and individuals achieve successful transformations. With over 25 years of research and a proven methodology, they empower leaders and teams to overcome change challenges and drive results. Prosci offers personalized solutions, including training, certification, advisory services, and a comprehensive suite of tools and resources to manage change effectively. Their services cater to a wide range of industries, aiming to integrate change management strategies effectively across different sectors. With a commitment to ongoing research and insights, Prosci continues to be a trusted partner for change readiness and implementation, serving clients in over 80 countries. Customer Success Manager 🔥 1 minute ago 🇫🇷 France – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as a primary point of contact post-sale for license and membership clients
- Set clear expectations around timelines, roles, and next steps while maintaining positive, professional client relationships.
- Conduct regular check-ins and support business reviews to understand client goals, progress, and satisfaction, escalating risks or opportunities as needed.
- Leverage best company best practices to retain and renew Membership and Licensed software
- Act as a trusted partner to clients by providing guidance, responding to questions, and proactively identifying potential needs or concerns.
- Participate in client meetings and calls to share updates, support execution, and contribute to an overall positive experience for license and membership clients.
- Collaborate with internal teams (e.g., delivery, sales, product, and operations) to address client issues and ensure timely follow-through.
- Capture and share client feedback to help inform service improvements and best practices across the customer success function.
- Support the implementation of Prosci’s solutions by guiding clients through setup activities and early adoption milestones.
- Help identify and troubleshoot service or usage issues pertaining to membership and license offerings, coordinating with appropriate internal teams to drive timely resolution.
- Maintain accurate and up-to-date records of client interactions, engagement levels, and satisfaction in CRM systems.
- Track and report on key client metrics such as usage, adoption, and engagement to support internal visibility and decision-making.
- Identify trends or early indicators of risk and flag them to the Director, Customer Success, with recommendations for next steps. 🎯 Requirements
- Bachelor’s degree in Business, Communications, or a related field, or equivalent relevant professional experience.
- 4–7 years of experience in customer success, account support, client services, or a related role.
- Demonstrated ability to support client relationships and contribute to successful service delivery in a collaborative environment.
- Experience using CRM systems to manage client data and track engagement; Salesforce experience preferred but not required.
- Proficiency with Microsoft 365 and virtual meeting platforms.
- Microsoft Office including basic capabilities plus proficient in Excel.
- General understanding of professional services delivery models; familiarity with change management concepts is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Medium Accounts 🕒 3 days ago Pennylane 501 - 1000 ☁️ SaaS 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at Pennylane helping medium-sized accounting firms. Ensuring adoption and satisfaction of the financial management platform. 🇫🇷 France – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨🎓 No degree required 🗣️🇫🇷 French Required CRM & Lifecycle Manager 🕒 4 days ago Joko 11 - 50 🛍️ eCommerce 💸 Finance 👥 B2C Website LinkedIn All Job Openings As CRM & Lifecycle Manager, you will design user engagement strategies to enhance loyalty and retention. Joko, based in Paris, is revolutionizing shopping with technology and AI. 🇫🇷 France – Remote 💵 €43.4k - €69.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required CRM, CVM, Lifecycle, Retention Marketing Lead 🕒 6 days ago JobHire.AI 11 - 50 🤖 Artificial Intelligence 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Lead CVM/Lifecycle/Retention Marketing strategies to drive user conversion and retention for US b2c subscription service. Transform email CRM into a measurable CVM function. 🇫🇷 France – Remote 💵 $4k - $7k / month ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇷🇺 Russian Required Customer Success Manager – Enterprise Accounts, Accounting Firms 🕒 July 6 Pennylane 501 - 1000 ☁️ SaaS 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager responsible for maximizing adoption and satisfaction of accounting firms using financial software. Collaborating with clients' project teams and Pennylane's internal departments for successful implementation. 🇫🇷 France – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Customer Success Manager — Key Accounts, Accounting Firms 🕒 July 6 Pennylane 501 - 1000 ☁️ SaaS 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager handling key accounts for client retention and satisfaction at Pennylane. Leading governance and adoption strategies for financial software among accounting firms. 🇫🇷 France – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs