Collections

• Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders
• Resolve customer billing problems and reduce accounts receivable delinquency
• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract
• Receives payments and posts amount paid to customer account
• Documents information about financial status of customer and status of collection efforts
• Reviews and monitors assigned accounts and all applicable collection reports
• Maintains clear documentation of customer contact through the collection or dispute process
• Ensures timely follow-up of open disputes is completed in accordance with service level agreements
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms

Collections Associate

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Develop and execute collections strategies across delinquency stages
• Partner cross-functionally to design, test, and optimize treatment strategies
• Monitor strategy performance and recommend enhancements
• Acts as the primary regulatory interface on risk issues
• Represents business on corporate initiatives and provides direction in complex situations

Senior Manager, Collections Strategy

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
• Focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
• Leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
• Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
• Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
• Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
• Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
• Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.

Manager – Credit/Collections

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication.
• Provides customer service regarding collections issues.
• Processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.
• Responsible for collection of highly complex/difficult accounts and situations.
• Prepares weekly and monthly updates and status reports of outstanding delinquencies.
• Provides financial counseling to discuss and resolve debt situation within established limits.

Senior Collections Specialist

• Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
• Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
• Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
• Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
• Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
• Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
• Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
• Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
• Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
• Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
• Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
• Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
• Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
• Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
• Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
• Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function

Senior Collections Analyst

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively
• Focuses on immediate team management, task delegation, and resolution of day-to-day issues
• Leads occupational staff within the organization
• Responsible for influencing decisions regarding hiring, firing, disciplinary action and promotional activity for subordinates
• Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data
• Oversee the collections process, ensuring timely recovery of outstanding debts
• Manage and mentor the credit and collections team
• Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, analyze data to recommend improvements
• Perform additional tasks as needed

• Daily royalty collection identification and classification
• Backup Calculation of excess collections due back to customers
• Backup Determination of cross-collateralization between customer accounts
• Backup Upload Overflow and statements to PaymentHub
• Backup Upload previous day Overflows, and Cross Collateralizations into Master and upload to Margill
• Investigate royalty shortfalls and surplus
• Investigate missing royalty payments
• YouTube Product – Statement processing and set up of cash flows / payment requests
• Keep track of Litigation Deals
• Keep Track of Delinquency / Diverted Deals – Apply resulting Fees
• Keep Track of servicing cases
• Keep track and send Repurchase letters and follow up on Matured Deal Payor Releases
• Handle collection, overflow and statement inquiries from Royalty Support and Sales
• Work closely with Operations regarding changes / updates to deals after funding
• Month end reporting and reconciliations
• Ad-Hoc servicing reporting
• Assist with Audit information requests
• Assist Accounting Department when required

Servicing and Collections Associate

• Prepares and submits accurate billing to third party payor’s and self-pay invoices.
• Identifies and resolves billing clearinghouse rejections.
• Conducts root cause analysis on unpaid accounts receivable (AR) and resolves with third party payor’s.
• Analyzes and resolves credit balances.
• Handles incoming and outgoing customer service calls to third party payor’s, outside providers and patients/guarantors to resolve and achieve account resolution.
• Processes correspondence.
• Initiates and resolves technical denial appeals.
• Identifies payor denial and cash fluctuation trends and escalates as appropriate.
• Performs other duties as assigned.

Hospice Medicare Billing and Collections Representative

• Provide leadership and oversight for all billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls.
• Oversee ancillary fee tracking, validation, and submission for invoicing, ensuring all billable revenue is captured and collected.
• Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed.
• Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses.
• Maintain a strong working knowledge of the retirement TPA market, including revenue models, fee structures, fee repositories, ancillary fees, and common billing practices.
• Partner with Finance and Operations to support accurate revenue generation, prevent revenue leakage, and address billing-related risks.
• Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution.
• Lead and develop managers who oversee teams responsible for billing, invoicing, and collections processing.
• Drive consistency in team performance, training, quality control, and workload management across locations.
• Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values.
• Identify inefficiencies, control gaps, and risk areas within billing and collections processes; lead initiatives to improve accuracy, scalability, and client experience.
• Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures.
• Partner with Finance and Audit teams to support external audits and compliance requirements.
• Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams.
• Support the integration of billing, invoicing, and collections processes for newly acquired businesses.

Director – Billing & Collections

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Collections jobs in Florida

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Collections Associate

Collections Specialist – Back Office

Collections Specialist

Senior Manager, Collections Strategy

Manager – Credit/Collections

Senior Collections Specialist

Senior Collections Analyst

Manager – Credit/Collections

Servicing and Collections Associate

Hospice Medicare Billing and Collections Representative

Director – Billing & Collections

Collections Specialist, Home Infusion