Collections

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
• Focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
• Leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
• Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
• Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
• Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
• Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
• Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.

Manager – Credit/Collections

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication.
• Provides customer service regarding collections issues.
• Processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.
• Responsible for collection of highly complex/difficult accounts and situations.
• Prepares weekly and monthly updates and status reports of outstanding delinquencies.
• Provides financial counseling to discuss and resolve debt situation within established limits.

Senior Collections Specialist

• Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
• Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
• Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
• Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
• Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
• Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
• Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
• Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
• Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
• Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
• Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
• Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
• Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
• Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
• Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
• Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function

Senior Collections Analyst

• Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively
• Focuses on immediate team management, task delegation, and resolution of day-to-day issues
• Leads occupational staff within the organization
• Responsible for influencing decisions regarding hiring, firing, disciplinary action and promotional activity for subordinates
• Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data
• Oversee the collections process, ensuring timely recovery of outstanding debts
• Manage and mentor the credit and collections team
• Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, analyze data to recommend improvements
• Perform additional tasks as needed

• Daily royalty collection identification and classification
• Backup Calculation of excess collections due back to customers
• Backup Determination of cross-collateralization between customer accounts
• Backup Upload Overflow and statements to PaymentHub
• Backup Upload previous day Overflows, and Cross Collateralizations into Master and upload to Margill
• Investigate royalty shortfalls and surplus
• Investigate missing royalty payments
• YouTube Product – Statement processing and set up of cash flows / payment requests
• Keep track of Litigation Deals
• Keep Track of Delinquency / Diverted Deals – Apply resulting Fees
• Keep Track of servicing cases
• Keep track and send Repurchase letters and follow up on Matured Deal Payor Releases
• Handle collection, overflow and statement inquiries from Royalty Support and Sales
• Work closely with Operations regarding changes / updates to deals after funding
• Month end reporting and reconciliations
• Ad-Hoc servicing reporting
• Assist with Audit information requests
• Assist Accounting Department when required

Servicing and Collections Associate

• Prepares and submits accurate billing to third party payor’s and self-pay invoices.
• Identifies and resolves billing clearinghouse rejections.
• Conducts root cause analysis on unpaid accounts receivable (AR) and resolves with third party payor’s.
• Analyzes and resolves credit balances.
• Handles incoming and outgoing customer service calls to third party payor’s, outside providers and patients/guarantors to resolve and achieve account resolution.
• Processes correspondence.
• Initiates and resolves technical denial appeals.
• Identifies payor denial and cash fluctuation trends and escalates as appropriate.
• Performs other duties as assigned.

Hospice Medicare Billing and Collections Representative

• Provide leadership and oversight for all billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls.
• Oversee ancillary fee tracking, validation, and submission for invoicing, ensuring all billable revenue is captured and collected.
• Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed.
• Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses.
• Maintain a strong working knowledge of the retirement TPA market, including revenue models, fee structures, fee repositories, ancillary fees, and common billing practices.
• Partner with Finance and Operations to support accurate revenue generation, prevent revenue leakage, and address billing-related risks.
• Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution.
• Lead and develop managers who oversee teams responsible for billing, invoicing, and collections processing.
• Drive consistency in team performance, training, quality control, and workload management across locations.
• Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values.
• Identify inefficiencies, control gaps, and risk areas within billing and collections processes; lead initiatives to improve accuracy, scalability, and client experience.
• Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures.
• Partner with Finance and Audit teams to support external audits and compliance requirements.
• Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams.
• Support the integration of billing, invoicing, and collections processes for newly acquired businesses.

Director – Billing & Collections

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Collections Specialist, Home Infusion

Collections Specialist

• Responsible for the full accounts receivable cycle
• Verification of benefits
• Secondary insurance filings
• Send monthly statement to patients
• Follow-up on unpaid insurance claims
• Collection procedures on delinquent accounts
• Coordinate the resolution of claims, including initiation of appeals
• Verification of demographic and insurance information, when needed
• Assisting the business office as necessary
• All claims will be coded with CPT and ICD-10 codes according to the findings in the medical record

Medical Collections Specialist

• Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
• Leads entry-level and career-level staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
• Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis.
• Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
• Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies.
• Prepare and present regular reports on credit and collections performance to senior management.
• Oversee and lead the credit and collections team, ensuring staff are well-trained, motivated, and working efficiently.
• Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
• Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency, along with other duties as assigned.

Associate Director – Credit/Collections

• Submits timely, accurate invoices to payer for products and services provided
• Understands the terms and fee schedule for all contracts for which invoices are submitted
• Correctly determines quantities and prices for drugs billed
• Verifies that the services and products are correctly authorized
• Evaluates payments received for correctness and applies payments accurately
• Ensures that invoices are submitted for services and products that are properly ordered
• Communicates with responsible parties to ensure timely payment

RCM/Collections Specialist/Medical Biller

• Follows-up with insurance companies to resolve unpaid claims.
• Researches any overdue account balance that is fully or partially unpaid.
• Reviews unpaid and underpaid claims.
• Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures accurate entry of collection activity information into the billing system.
• Initiates payments and resubmits bills as necessary.

Collections Representative

Collections & Reconciliation Specialist

• Manage and recover outstanding debts on behalf of client organizations, using communication and negotiation skills to drive successful outcomes.
• Contact consumers regarding past-due accounts on behalf of clients
• Negotiate repayment plans and resolve outstanding balances
• Handle high-volume inbound and outbound calls professionally
• Investigating and resolving account disputes
• Analyze account histories to determine appropriate collection strategies
• Maintain accurate and compliant account documentation

3rd Party Collections Specialist

• Responsible for the collection of unpaid consumer debt in a call center environment.
• Collect on accounts in compliance with applicable regulations and internal performance standards.
• Provide daily coverage of all accounts until payment arrangements have been made.
• Detail all discussions and actions in collections system or database.
• Complete special projects as assigned.
• Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
• Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
• Clearly explain account details, balances, and repayment options in a professional and compliant manner.
• Accurately document all conversations, actions, and outcomes in the collections system or database.
• Ensure timely and successful completion of assigned accounts and daily objectives.
• Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
• Maintain compliance with all federal, state, and company regulations while meeting performance expectations.

Alternative Payments Collections Associate

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

See all jobs on JobTailor

Manager – Credit/Collections

Senior Collections Specialist

Senior Collections Analyst

Manager – Credit/Collections

Servicing and Collections Associate

Hospice Medicare Billing and Collections Representative

Director – Billing & Collections

Collections Specialist, Home Infusion

Collections Specialist

Medical Collections Specialist

Associate Director – Credit/Collections

RCM/Collections Specialist/Medical Biller

Collections Representative

Collections & Reconciliation Specialist

3rd Party Collections Specialist

Alternative Payments Collections Associate

PFS Representative, DME Collections