Senior Collections Specialist

First American

Collections Specialist performing a variety of collection activities and providing customer service for ServiceMac's complex accounts. Responsible for negotiating payment plans and assisting clients with resolution of discrepancies.

Posted 6/11/2026full-timeRemote • Florida, Iowa, Nevada, South Carolina • 🇺🇸 United StatesSenior💰 $23 - $31 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication.
Provides customer service regarding collections issues.
Processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.
Responsible for collection of highly complex/difficult accounts and situations.
Prepares weekly and monthly updates and status reports of outstanding delinquencies.
Provides financial counseling to discuss and resolve debt situation within established limits.

Requirements

What you’ll need

High School diploma or equivalent
Some college preferred
4 -7 years of high-volume commercial collections experience
Excellent verbal and written skills
Strong negotiation and active listening skills
Problem solving, time management, and organizational skills
Strong customer service skills
Knowledge of billing procedures, collections techniques, and accounts receivable
Strong knowledge of state and federal Fair Debt Collections Laws
Experience with mainframe system Oracle or related operating systems

Benefits

Comp & perks

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

high-volume commercial collections experiencebilling procedurescollections techniquesaccounts receivableFair Debt Collections LawsOraclemainframe systems

Soft Skills

verbal communicationwritten communicationnegotiationactive listeningproblem solvingtime managementorganizational skillscustomer service

Certifications

High School diplomasome college preferred