Director – Billing & Collections

Ascensus

Director of Billing & Collections ensuring effective billing and collections processes in retirement planning services. Leading teams, driving improvements, and collaborating across finance and operations.

Posted 5/28/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania • 🇺🇸 United StatesLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

billingcollectionsaccounts receivablerevenue operationsTPA billing modelsfee repositoriesancillary feesprocess improvementaudit activitiesoperational risk mitigation

Soft Skills

leadershipteam managementcollaborationaccountabilitycontinuous improvementtrainingquality controlissue resolutioncommunicationworkload management

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

retirement plan TPAfinancial servicesrevenue modelsbilling policiescomplianceexternal auditsintegration processesclient experienceworkflow documentationperformance monitoring

About the role

Key responsibilities & impact

Provide leadership and oversight for all billing submission, invoicing, collections, and accounts receivable activities, ensuring accuracy, timeliness, and compliance with internal controls.
Oversee ancillary fee tracking, validation, and submission for invoicing, ensuring all billable revenue is captured and collected.
Monitor accounts receivable performance, aging, and DSO targets; partner with Finance on issue resolution and escalation as needed.
Ensure consistent application of billing and collections policies and procedures across products, clients, and acquired businesses.
Maintain a strong working knowledge of the retirement TPA market, including revenue models, fee structures, fee repositories, ancillary fees, and common billing practices.
Partner with Finance and Operations to support accurate revenue generation, prevent revenue leakage, and address billing-related risks.
Support repricing, fee changes, and client-specific billing updates by ensuring operational readiness and accurate execution.
Lead and develop managers who oversee teams responsible for billing, invoicing, and collections processing.
Drive consistency in team performance, training, quality control, and workload management across locations.
Foster a culture of accountability, collaboration, and continuous improvement aligned with organizational values.
Identify inefficiencies, control gaps, and risk areas within billing and collections processes; lead initiatives to improve accuracy, scalability, and client experience.
Ensure workflows and procedures are documented, maintained, and supported by appropriate quality control measures.
Partner with Finance and Audit teams to support external audits and compliance requirements.
Serve as a primary operational contact for billing and collections matters with Operations, Service, Sales, and Finance teams.
Support the integration of billing, invoicing, and collections processes for newly acquired businesses.

Requirements

What you’ll need

8–12 years of progressive experience in billing, collections, accounts receivable, or revenue operations, preferably within a retirement plan TPA or financial services environment.
Strong understanding of TPA billing models, fee repositories, ancillary fees, and revenue workflows.
Demonstrated experience leading managers and scaling operational teams.
Proven ability to drive process improvement, strengthen controls, and mitigate operational risk.
Experience supporting acquisition integration and audit activities is strongly preferred.
Bachelor’s degree required.

Benefits

Comp & perks

Competitive salary
Health insurance
Retirement plans