Ascensus

Product Manager

• Create and maintain one or more Scrum Team Roadmaps
• Prioritize and sequence the Backlog according to business value or ROI
• Convey the Vision and Goals at the beginning of every Release and Sprint
• Represent, interface with, and engage the customer
• Collaborate with Scrum teams on Feature development, Product backlog maintenance, user stories, sprint support, and UAT testing
• Work with BAs and Technology to create Behavior Driven Development stories where appropriate
• Elaborate Epics, Themes, and Features into sprint-sized user stories
• Participate in daily Scrums, Sprint Planning, Release Planning, Sprint Reviews, and Retrospectives
• Inspect product progress and accept or reject completed work
• Assess and change the project course at the end of each Sprint as needed
• Maintain relationships with business and clients to understand current and changing needs
• Participate in Organizational readiness activities
• Serve as the primary internal and external point person for team updates and feedback
• Identify and maintain KPIs supporting the team and assigned product
• Independently lead and manage complex projects and business partner interactions
• Stay informed on new technologies and introduce innovative solutions
• Establish annual product goals, objectives, and outcomes; track and monitor KPIs
• Provide critical leadership to drive Scrum teams
• Coach and mentor other Product Owners and Scrum Team members
• Participate in steering Center of Practice meetings

Senior Product Owner, Product Development

• Create and maintain the onboarding methodology and service delivery model
• Establish the vision, goals, and strategy for the Unqork domain
• Define service delivery features and prioritize the development and maintenance backlog
• Drive service delivery development with technology to maximize business value
• Solve complex issues across business groups and identify solutions with measurable organizational impact
• Define product value propositions, desired outcomes, and success metrics/KPIs
• Drive innovative solutions throughout the product lifecycle
• Communicate vision and goals at the beginning of each work increment
• Represent the customer voice and engage stakeholders and end users
• Collaborate with the scrum team on feature definition, user stories, acceptance criteria, and Behavior Driven Design
• Maintain and reprioritize the product backlog
• Participate in UX design sessions, discussions, and usability testing
• Plan and execute release-on-demand implementations with the scrum team
• Review and approve completed user stories and inspect sprint progress
• Serve as the primary contact for product and team updates and feedback
• Partner with Organizational Readiness on implementation, rollout, adoption, and user support
• Promote new capabilities to drive engagement and adoption
• Protect, secure, and properly handle confidential Ascensus and client data
• Provide leadership and influence to the Transition Services team without direct reports

Digital Onboarding Product Owner

Support Engineer

• Complete day-to-day tasks associated with 401(k) plan sales, including plan illustrations, proposals, fee comparisons, and document change requests
• Review and accurately document changes directed by clients and internal teams
• Develop and apply product and process knowledge to anticipate and meet growth team needs and industry standards
• Communicate with partners, clients, and internal and external customers to identify and resolve issues
• Prepare outgoing mail and packages for the Growth team via UPS or FedEx
• Provide professional, personalized customer service through mail, email, and telephone
• Maintain extensive working knowledge of the sales CRM and generate reports for Sales, Marketing, Senior Leadership, and other departments
• Schedule, organize, and coordinate presentations, communications, conferences, video conferences, meetings, webinars, trade shows, department activities, celebrations, and other events
• Create and maintain Sales Team procedures
• Manage and maintain the CRM alongside the Salesforce Administrator
• Manage key sales applications, including configuration, operation, and integration of sales software
• Lead marketing data and analytics efforts to support sales strategy
• Provide backup to the Growth Support Specialist as needed

Growth Support Analyst

Consultant

• Provide consulting services to internal and external clients on ERISA compliance, operational issues, plan design considerations, and correction methodologies• Conduct technical research and present findings to the team• Draft and review customized employer-level plan documents• Maintain working knowledge of Ascensus sponsored plan documents, notices, forms, and internal consulting resources• Participate in departmental or cross‐functional projects• Contribute to internal training by presenting on foundational or intermediate topics• Assist in delivering internal technical updates or participating in team knowledge‐sharing sessions

ERISA Consultant

Solutions Engineer

• Communicate and drive activity to develop new and cultivate existing partnerships within our institutional and business to business channels including advisors, wholesalers, DCIO & clients.
• Work to continuously develop market knowledge and understanding to drive activity to help support the business plans of our sales consultants.
• Help coordinate, support and facilitate advocacy for local industry events to expand relationship building, increase education, share knowledge, and drive new business.
• Leverage FuturePlan’s investment in innovative and best in class tools, resources, training, and industry expertise to manage business opportunities and increase proposal activity to expand our brand and services among our business communities.
• Support the Sales Consultant team by enhancing productivity and accessibility to positively influence overall sales effectiveness by establishing a model of proactive engagement with influencers.
• Help create a team environment among the sales organization and to progress toward becoming a valuable and accessible extension of the sales consultant.
• Help create and facilitate the delivery of proposals to required parties.
• Help update and manage the sales lifecycle of the business pipeline.
• Help interpret trends, monitor campaigns, promotions and help focus activity accordingly within our advisor channels.
• Help provide plan design consultation support and be able to identify areas of opportunity for business partners to close more business.
• Partner with onboarding team to enhance the customer experience during the sales process at various stages including paperwork, client documentation, and plan design consultations to help efficiently bring in new plans.
• Perform other duties and special projects as assigned.

Internal Sales Consultant, TPA Solutions

General

• Confirms participant vesting and vested account balances
• Verifies documentation and information for all distributions and posts distributions into systems; updates participant personal and election data as needed
• Manages plan features and database rules to ensure 409A compliance
• Communicates with the internal client service team or relationship contacts to identify and prioritize issues that need immediate attention
• Adjusts file layouts to the correct format for processing; manages and processes scheduled withdrawal requests.
• Provides assistance to management and departmental teams for all projects as needed
• Coordinates details, creates records, and follows up on replies relating to special projects as directed
• Assists in streamlining processes.

Processing Specialist

• Managing the relationship with the client through implementation of new products, mergers, terminations, ongoing communications, and client transitions.
• Acting as the liaison to evaluate client needs by developing, recommending and implementing solutions.
• Providing operational process support to clients and Ascensus staff.
• Escalating compliance or procedural discrepancies and coordinating follow up to resolve technology barriers.
• Building and enhancing client relationships related to custom product/service solutions.
• Providing technical and operational assistance by responding to operational and technical questions related to IRA Administration.
• Coordinating the process for program changes, merging, terminating, or implementing products and services for clients.
• Working with internal sales staff and technology support to exceed customer needs.
• Maintaining integrity of information in all internal/external Standard Operating Procedures and reference guides.
• Contributing to overall success by recognizing growth opportunities and streamlining efficiencies.

Implementation Coordinator

Compliance

• Assist with plan compliance and quality control.
• Perform or quality review nondiscrimination testing and other compliance related tasks.
• Participate in staff development providing ERISA technical guidance.
• Perform QDRO reviews for accuracy and completeness.
• Review death distributions to determine beneficiary and payout period.
• Update compliance materials, participant forms, letters, and distribution packages for law changes/disclosures.
• Effectively execute resolution to escalated technical issues.

Senior Plan Compliance Specialist

• Review plan documents for new clients to ensure compliance standards are met.
• Provide consultation on plan design during design call.
• Prepare initial document package which includes policies, forms, and notices as needed.
• Input document information in CRM.
• Support client calls as needed to explain any plan document issues.
• Maintain and update instructions, checklists and plan design grids.
• Show initiative to be a leader in the department.
• Demonstrate the ability to problem solve, research, and resolve complex issues that may arise.
• Take a lead role in process improvements and projects that extend across internal partners and upper management.
• Coordinate ongoing education/training for other team members, as needed.
• Quality review peer documents, policies, and forms prior to client distribution.
• Transition all plan types and products in New Business (DC, DB, NQ).
• Quality review Amendments, etc. drafted by Ongoing Document Team, as well as from Sales and Transition Consultants.
• Provide document and compliance support to internal partners (Sales, Relationship Managers, Distribution Specialists).
• Support/lead departmental initiatives and projects
• Perform consistent above average review ratings
• Perform other duties as assigned.

Senior Plan Document Compliance Specialist

• Responds to plan sponsor and participant questions
• Assists in servicing accounts and overseeing participant requests
• Assist in monitoring support and team emails
• Prepare, maintain, and submit recordkeeper access forms for assigned plans
• Payroll uploads for Assigned Plans
• Monthly Monitoring for Assigned Plans
• Force out monitoring and processing and confirmation
• Annual Validation Forms
• YE Compliance Testing Review and any necessary correction confirmations
• Provides information for annual 5500 audit
• Signs 5500 and assists with SPY RFS to sponsors
• Prepares Annual Plan Assessments
• Prepares year end oversight documents
• Completes 404(a)(5) and 408(b)(2) assessments
• Provides information for annual 5500 audit
• Plan Notice Management
• Completes annual and interim notices and disclosures via Plan Notice-Assigned Plans

Compliance Manager

• Analyzing census information and completing nondiscrimination testing
• Performing various compliance testing and ensuring adherence to IRS and plan limits
• Preparing Form 5500 and other required government filings
• Providing support to internal and external partners for compliance testing and reporting

Plan Compliance Specialist

Salesforce Developer

• The Salesforce Software Engineer role is responsible for software development within Ascensus’s Salesforce program.
• Works closely with the team’s product owner, engineering team and business to understand business needs and develop technical solutions in Salesforce Service Cloud.
• Collaborates with Program Architects, Application architects, DevOps engineers, and developers to promote innovation, integration, reusability, stability, scalability, and consistency across our Salesforce program.
• Provides delivers software in accordance with established architecture direction, and Salesforce best practices.
• Researches new technologies and tools to remain abreast of current and emerging technologies and introduces new opportunities for innovation and modernization of our Salesforce Service Cloud program.
• Establishes strong alignment with Product Owners to understand and deliver on road maps.
• Utilizes standards, proofs of concept, and templates to produce high quality software.
• Participates in project discussions to remove technical impediments, and assists in establishing estimates.
• Takes ownership and provides technical leadership when production issues arise requiring software engineering expertise.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Salesforce Software Engineer

Analyst

• Implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments and distributions.
• Interpret workflows; using best practices while identifying efficiency opportunities. Support key initiatives.
• Provide operational knowledge, including providing technical expertise and support to clients and internal business partners for issues.
• Evaluate and solve business and operational issues, determine root cause, and make independent and / or collaborative decisions on resolution approach and execution.
• Drive resolution of escalated client and participant issues, independently determining appropriate actions and balancing risk, compliance, and client impact.
• Determine resolution strategies, including deviation from standard procedures when necessary.
• Own operational strategy and execution for assigned plans, prioritizing work, resolving conflicts, and determining optimal approaches to deliver outcomes.
• Act as initial point of escalation for participant inquiries through the call center; respond in accordance with standard turnaround.
• Support Relationship Manager (RM) / Client Service Manager (CSM) team in the daily service of clients, including direct correspondence with client contacts. Make recommendations on the servicing of shared clients, exercising judgment to provide best in class service.
• Facilitate daily transactional activity with the Trustee and trading desk. Coordinate with Same Day Trading, Asset Liability Management, and Fund Operations teams to direct appropriate asset transactions, fund swaps, and trust activity on behalf of assigned client plans.
• Coordinate with the Enrollment team to ensure correct setup of participants and elections pre-enrollment. Manage and ensure accuracy of online enrollment windows.
• Handle post-enrollment steps including auditing elections, client reporting, and providing data to load to the Production environment.
• Research data issues, including information on Risk Mitigation reports, to ensure data completeness.
• Act as Product Owner for Payroll and Census tools, managing updates and troubleshooting as needed.
• Provide data and reporting outputs to internal teams (trading, enrollment, RM) at defined points in the workflow cycle.

NQ Plan Analyst

• Own and support fraud detection and prevention strategies across the fraud lifecycle
• Manage and optimize the fraud rules platform, including creating new rules, refining existing rules, testing changes, validating outputs, and monitoring performance
• Analyze fraud detection results to identify false positive and false negative trends and recommend strategy changes that improve fraud capture while minimizing customer friction
• Identify and respond to new and emerging fraud trends, attack patterns, and typologies across a broad range of fraud risks
• Conduct root cause analysis of fraud events, losses, rule misses, and control failures, and translate findings into actionable recommendations
• Use fraud tools, analytics, reporting, and available data sources to identify suspicious activity and support strategy optimization
• Help build and mature fraud capabilities in a net-new or evolving environment, including supporting process development, rules governance, documentation standards, and performance monitoring practices
• Partner cross-functionally with teams across risk, operations, compliance, legal, technology, product, and customer-facing functions to strengthen fraud controls and support strategic initiatives
• Work with internal technology teams and third-party providers to enhance fraud systems, rules management capabilities, analytics, reporting, and detection tools
• Monitor fraud trends and key performance indicators and communicate findings, risks, and opportunities to leadership and business partners
• Prepare clear and concise documentation, analyses, summaries, and presentations related to fraud trends, rule changes, strategy performance, and control recommendations
• Identify opportunities to improve workflows, controls, reporting, and fraud decision strategies, and help drive continuous improvement across the function
• Support urgent or high-priority fraud issues requiring timely analysis, strategy adjustments, and cross-functional coordination
• Protect confidential information and ensure proper handling of sensitive data in accordance with company expectations and standards
• Demonstrate Ascensus’ I-Client service philosophy and Core Values of People Matter, Quality First, and Integrity Always®
• Support additional projects and responsibilities as needed

Senior Fraud Strategy Analyst

• Oversee and coordinate all activities within the Retirement Operations team
• Ensure delivery of compliance tests and employer calculations
• Manage budget, including developing budget proposals and monitoring accounts
• Identify and develop solutions to address risks and assist in the creation of solutions