Senior Collections Analyst

Fanatics, Inc.

Senior AR Collections Analyst at Fanatics managing complex B2B accounts receivable portfolio. Driving collections performance and resolving account discrepancies in a fast-paced environment.

Posted 6/9/2026full-timeTampa • Florida • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred
Minimum 4+ years of Accounts Receivable, B2B Collections, Credit & Collections, or Account Reconciliation experience in a high-volume environment
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently
Proven ability to analyze aging reports, investigate deductions/chargebacks, and drive issue resolution across multiple departments
Experience working with large retailers, strategic accounts, or complex customer structures preferred
Experience supporting or collaborating with offshore/shared services teams is a plus
Advanced Microsoft Excel skills required, including PivotTables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis
Experience with ERP systems such as D365, Oracle, NetSuite, or similar platforms preferred
Self-driven professional with strong ownership mentality and ability to work independently with limited supervision
Excellent verbal and written communication skills with the ability to interact professionally with customers and all levels of management
Strong organizational skills with the ability to prioritize workload, manage deadlines, and adapt to changing business needs
Strong analytical and problem-solving skills
High attention to detail and accuracy
Account reconciliation expertise
Ability to manage escalations and difficult conversations
Ability to identify process gaps and recommend improvements
Team-oriented mindset with ability to collaborate cross-functionally
Ability to work effectively in a fast-paced and evolving environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fanatics, Inc. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2011 🎮 Gaming 🛒 Retail 🛍️ eCommerce Gaming
Retail
eCommerce Fanatics is building a leading global digital sports platform that aims to enhance the fan experience for over 100 million sports enthusiasts worldwide. The company operates across several divisions including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. They offer fans the opportunity to buy licensed fan gear, jerseys, lifestyle products, and headwear, collect physical and digital trading cards, sports memorabilia, and other digital assets, as well as engage in sports betting. Fanatics partners with over 900 sports properties globally, including major leagues, teams, and athletes, and operates more than 2,000 retail locations. The company is committed to corporate responsibility with a focus on philanthropy, diversity and inclusion, brand protection, and sustainability. Senior Collections Analyst Job not on LinkedIn 🔥 23 minutes ago 🏢🏡 Tampa – Hybrid ⏰ Full Time 🟠 Senior 📞 Collections Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function 🎯 Requirements
Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred
Minimum 4+ years of Accounts Receivable, B2B Collections, Credit & Collections, or Account Reconciliation experience in a high-volume environment
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently
Proven ability to analyze aging reports, investigate deductions/chargebacks, and drive issue resolution across multiple departments
Experience working with large retailers, strategic accounts, or complex customer structures preferred
Experience supporting or collaborating with offshore/shared services teams is a plus
Advanced Microsoft Excel skills required, including PivotTables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis
Experience with ERP systems such as D365, Oracle, NetSuite, or similar platforms preferred
Self-driven professional with strong ownership mentality and ability to work independently with limited supervision
Excellent verbal and written communication skills with the ability to interact professionally with customers and all levels of management
Strong organizational skills with the ability to prioritize workload, manage deadlines, and adapt to changing business needs
Strong analytical and problem-solving skills
High attention to detail and accuracy
Account reconciliation expertise
Ability to manage escalations and difficult conversations
Ability to identify process gaps and recommend improvements
Team-oriented mindset with ability to collaborate cross-functionally
Ability to work effectively in a fast-paced and evolving environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableB2B CollectionsCredit & CollectionsAccount ReconciliationData AnalysisMicrosoft ExcelPivotTablesVLOOKUPERP systemsDeductions investigation

Soft Skills

Decision-makingOwnership mentalityOrganizational skillsAnalytical skillsProblem-solvingAttention to detailCommunication skillsTeam-oriented mindsetAbility to manage escalationsAbility to prioritize workload