Fanatics, Inc.

Collections

• Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
• Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
• Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
• Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
• Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
• Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
• Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
• Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
• Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
• Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
• Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
• Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
• Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
• Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
• Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
• Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function

Senior Collections Analyst

Supply Chain

• Build bottoms-up financial and inventory plans by league/category aligned to department targets
• Manage in-season demand forecasting and update open-to-buy models to track sales, margin, and turn
• Support vendor plan creation by preparing templates, reconciling actuals, and updating key deliverables
• Prepare seasonal calendar milestones to ensure readiness for leadership reviews
• Partner with Merchandising and Finance to reconcile sales forecasts, buy plans, and post-event performance
• Provide analysis and insights to guide decision-making while developing independent judgment in complex planning scenarios

Demand Planner

Accountant

• Prepare and review complex journal entries, reconciliations, and variance analyses.
• Lead portions of the monthly, quarterly, and annual close processes.
• Provide guidance and review work prepared by Staff Accountants.
• Support internal and external audits by preparing schedules and documentation.
• Research technical accounting issues and assist with policy implementation.
• Identify opportunities for process improvements and support automation initiatives.
• Partner with cross-functional teams to resolve accounting and reporting issues.
• Lead and contribute to special projects and system enhancements as assigned.

Senior Accountant – Royalties, Revenue

Full-stack Engineer

• Define and execute the technical strategy for the Storefront pillar
• Own the full customer-facing storefront experience
• Drive the modernization of the core storefront platform
• Champion the integration of modern AI and Machine Learning capabilities
• Accountable for performance, quality, accessibility, and user experience of the storefront
• Drive the evolution of the Aspire Design System
• Partner closely with Product, Design, and Data Science to leverage A/B testing frameworks
• Ensure storefront pages are technically optimized for SEO
• Build, mentor, and grow a high-performing engineering organization
• Operate as a key technical leader within the broader engineering organization

Senior Director, Software Engineering

Marketing

• Support the EMEA commercial marketing strategy to drive revenue growth, market penetration, and long-term brand value for Mitchell & Ness in the region.
• Contribute regional insights and market knowledge to planning cycles and identify growth opportunities across EMEA.
• Ensure marketing activity is channel-relevant, commercially focused, and aligned to both EMEA priorities and global brand direction.
• Track EMEA marketing KPIs, supporting a results-driven, performance-led approach across all activity.
• Assist with the management of the EMEA marketing budget, ensuring disciplined investment and clear ROI.
• Operate in a self-directed manner, proactively identifying opportunities and driving initiatives forward.
• Develop culturally relevant, insight-led campaigns that build brand awareness while delivering commercial impact.
• Translate consumer, market, and cultural trends into compelling campaign ideas that resonate across EMEA markets.
• Assist in building scalable campaign toolkits that balance global consistency with local flexibility.
• Take a hands-on approach to execution, ensuring campaigns are delivered at pace and to a high standard.
• Act as a key EMEA marketing contributor within the global Mitchell & Ness ecosystem, working alongside US, LATAM, APAC, and Australia teams.
• Support relationships with EMEA partners and distributors, contributing to alignment and execution excellence.
• Work effectively with cross-functional teams across marketing, sales, product, and finance.
• Leverage shared resources across the Fanatics International business to deliver high-quality outputs.
• Champion a 'one team' approach, supporting seamless collaboration across regions and functions.
• Contribute to process improvements that increase speed, efficiency, and effectiveness across EMEA marketing.
• Work closely with Product, PLM, and Design to align marketing plans with category strategies and seasonal priorities.
• Support the development of integrated product and marketing campaigns that deliver strong sell-in and sell-out stories.
• Collaborate with wholesale, eCommerce, and retail teams to deliver insight-led consumer and trade marketing assets.
• Assist in the development of seasonal sales materials, presentations, and brand assets to support commercial success.
• Support the EMEA wholesale marketing strategy, grounded in shopper insight and regional retail dynamics.
• Contribute to trade marketing across EMEA, delivering impactful communication strategies that support customer objectives.
• Help build and maintain relationships with key regional retail partners, supporting pre-line and sell-in processes.
• Work with local market teams to develop and execute relevant marketing plans, providing clear direction and tools.
• Ensure all EMEA activity aligns with the global Mitchell & Ness and Fanatics brand strategy.
• Support key EMEA events, activations, and peak trading periods as required.
• Take on additional responsibilities aligned to the evolving needs of the EMEA business.

Marketing Manager

• Design, build, and maintain scalable platform services and developer tooling using Go and JavaScript/TypeScript.
• Own and evolve CI/CD pipelines (GitHub Actions, GitLab, or similar), from build and test to deployment and observability.
• Build reusable, composable platform components (APIs, SDKs, CLI tools) that accelerate engineering velocity.
• Architect cloud-native solutions on AWS (Lambda, ECS, S3, API Gateway, CloudWatch) following security and cost best practices.
• Build and maintain the Quality Engineering platform, including test automation frameworks, test data management, and reporting dashboards.
• Integrate automated testing (unit, integration, E2E, contract) into CI/CD pipelines to ensure quality gates are enforced on every commit.
• Develop tooling for test observability: flakiness detection, coverage tracking, test result aggregation, and failure triage.
• Collaborate with QA and development teams to define quality standards and enable shift-left testing practices.
• Integrate AI-powered developer tools (GitHub Copilot, Claude Cowork, Codex, LLM-based agents) into platform workflows to boost productivity.
• Build AI-assisted code review, test generation, and documentation pipelines using LLM APIs and prompt engineering.
• Implement AI-driven quality checks for anomaly detection, intelligent flaky test classification, and automated root cause analysis.
• Build observability into all platform services for metrics, structured logging, distributed tracing, and alerting.
• Identify bottlenecks and proactively remediate issues before they impact development teams.

AI Software Engineer III – Platform

Graphics Designer

• Lead creative ideation and original graphic concept development for apparel.
• Conduct trend and market research to inform design direction and ensure relevance.
• Apply a consumer-focused approach to ensure designs resonate with target audiences.
• Translate concepts into production-ready graphics across apparel, headwear, and jersey categories.
• Roll-out designs across Fanatics’ license partners and create overviews for partner & buyer presentations, handing these over to the Production Art team when needed
• Managing the graphics adopted for the international market from the US market – including requesting art from the US team, adapting graphics, finalising license submit sheets and setting up artwork.
• Build out licensing sheets and related work in collaboration with the Licensing Team to submit for partner approvals.
• Executes decoration changes involving any size or technique change, which may require the revision and reposting of updated vendor files
• Supports and partners with Design Managers/Leads to replicate apparel design templates in line with league or branded needs, with low level supervision.
• Responsible for creating computer generated and/or full colour graphics output that can be processed or layer separated through internal technology for apparel, jersey, and headwear products. Turning concepts into print – buy ready deliverables while understanding the full production process.
• Gaining technical knowledge of graphic setups, application type graphic preparation, typography, colour matching, application processes that are industry known is necessary for success.
• Builds out technical graphics to support innovative machines and changes to processes, that detail specific template attributes necessary for replication.
• Must maintain the aesthetic integrity of replicated fonts and detailed graphics for our licensed partners
• Responsible for colour matching product across multiple product categories
• Assist Design Managers/Leads with flex assignments as needed
• Works on a variety of assignments on an as-needed basis
• Maintains records, documents, and other files.
• Maintains archive of images, photos and previous work products.
• Assisting Designers on art setup of vendor/supplier art files working to AI, PDF, PSD & PNG formats
• Able to accurately call-out any conflicting data on art files & systems such as items ID (graphic codes), decoration types & colours.

Graphic Designer II

• Responsible for creating apparel graphics for our licensed sports business. Lead efforts in designing against seasonal creative stories within the assortment.
• Development and maintenance of presentation decks and collection boards
• Creation of non-calendared special art request graphic concepts, programs, and presentations.
• Local trend shopping, reference and research and development for multiple apparel embellishment techniques, including: screen print, heat transfers and appliques, embroidery, etc.
• Application of Intermediate to Advanced-level typography skills for font research, development, and implementation in apparel graphics.
• Maintain an active understanding of trends in sports apparel and sports / pop culture, consumer insights, new business opportunities, and competitors in the market to influence design aesthetic and strategy through the development of mood, trend, and ideation boards
• Confidently influence the design team by sharing fresh perspectives that will enhance creativity and promote new ideas through written and verbal communications to internal partners

Senior Graphic Designer

Business Intelligence Analyst

• Own the product vision and execution for treating enterprise data as a first-class asset
• Define and govern a portfolio of supply chain data products
• Ensure every data asset is richly described
• Establish quality standards that make AI outputs decision-grade
• Own and maintain the BI and data product roadmap across supply chain domains

Principal Product Manager – Business Intelligence, Data Products

• Own the product strategy, vision, and roadmap across Fanatics' integration platform portfolio
• Embrace and champion AI-powered ways of working
• Continuously evaluate and expand platform capabilities
• Drive the modernization of legacy integration platforms
• Define and evolve integration standards
• Partner with Engineering and Architecture to ensure platform scalability, reliability, and extensibility
• Lead end-to-end onboarding of new 3PL, 3PD, and vendor partners
• Serve as the primary product point of contact for external partners
• Drive the development of developer tools, documentation, and self-service capabilities
• Partner with internal domains to translate business needs into scalable integration solutions
• Manage dependencies and drive alignment across stakeholders in complex programs
• Translate strategy into clear product requirements, epics, and success metrics
• Lead backlog prioritization and sprint planning
• Define and track integration platform performance metrics
• Monitor platform health and proactively surface insights that drive platform improvements.

Senior Product Manager – Supply Chain Technology

Financial Planning and Analysis

• Directing financial plans, targets, strategies, and controls to achieve desired financial and business objectives of Fanatics Brands.
• Serving as a strategic partner to the head of business on strategic, operative, and organizational matters.
• Providing accurate and timely reporting of key operational financial metrics.
• Analyzing operational issues, measuring business performance, and identifying areas of opportunity.
• Offering financial and operational insights to drive future performance, including cost savings, profitability risks, and improvement opportunities.
• Assisting in business development initiatives, both organically and through M&A activities.
• Managing relationships and service levels between support functions, including Corporate Finance, Operations, Sourcing, Planning, Financial Shared Services, and Accounting.
• Collaborating cross-functionally with the Finance team to optimize profitability, growth prospects, operational execution, budget management, and strategy decisions for Fanatics Brands.
• Contributing to efficiency and effectiveness through the development of value-added reporting and analytical tools.
• Ensuring correct financial reporting, preparing frequent forecasts, and tracking performance.
• Supporting the pricing process and ensuring adherence to Pricing Policy.
• Assisting in defining organizational structure, setting objectives, and managing workloads to achieve goals while fostering continuous process improvement.
• Supporting high employee engagement through effective motivation, coaching, training, and talent development.

Senior Manager, Operations Finance

Platform Engineer

• Propose and execute end-to-end solutions to meet our CRM Program’s goals
• Schema and data enhancements in AJO based on upstream events
• Code & fragment changes in AJO
• Journey orchestration changes
• Analyze outcomes and performance KPI’s
• Design and execute A/B and multivariate Experiments in content and journeys
• Work closely with business stakeholders to collect detailed functional requirements
• Translate functional requirements to technical solutions
• Coordinate with Technical Leads to develop, test, and deploy solutions to Production environments
• Writing code and supporting documentation for development projects
• Seeks new information to solve new problems to meet our customer experience & marketing performance goals
• Analyzes gaps and overcomes obstacles to create efficient, streamlined automations

CRM Platform Developer – Adobe Journey Optimizer

Marketing Analyst

• Analyze customer behavior across the full lifecycle, identifying key paths, drop-offs, accelerators, and moments of intent
• Build and maintain behavioral pathing analyses to understand how customers move across intents and in response to cross-channel messaging (or lack thereof)
• Translate complex data into clear, human-centered insights that influence lifecycle marketing strategy, campaign design, experimentation, and prioritization
• Partner with lifecycle marketers to define measurement frameworks for onboarding, engagement, retention, and reactivation
• Communicate insights through compelling narratives, dashboards, and presentations tailored to both technical and non-technical stakeholders

Senior Marketing Analyst, Customer Behavior – Lifecycle

• Partner with senior marketing analysts, engineering, and strategy teams to define, validate, and enable customer-level behavioral signals and attributes across our CDP.
• Support lifecycle marketing initiatives by providing behavioral insights for targeting, segmentation, and personalization.
• Act as SME on customer activity data, connecting disparate data sets to answer questions on ecommerce customer behavior across the enterprise.
• Define standards to monitor and maintain overall marketing database health, including subscriber validity, engagement signals, and suppression logic.
• Own the advancement of AI capabilities for the Customer Operations Lifecycle Marketing team, identifying and piloting opportunities to apply AI/ML to day-to-day operations and analytics.
• Create clear summaries, visuals, and readouts that make complex behavior easy to understand for non-technical stakeholders.

Marketing Analyst, Customer Behavior & Lifecycle

Manager

• Maintain accurate information across all product platforms, including forecasts, pricing, product IDs, and imaging
• Act as a strong systems user, supporting proprietary platforms and partnering with merchandising operations
• Support Product Line Managers with line planning and cross-functional accountabilities (channel, league, assortment level)
• Assist in the creation and management of SOPs for product management processes and seasonal calendars
• Help maximize existing programs and support development of new business opportunities
• Provide regular updates to teams regarding line development, seasonal performance, and forecast changes
• Assist in managing relationships with sublicensees and external partners
• Participate in seasonal activities such as sales meetings, account meetings, and tradeshows (as needed)
• Leverage AI tools to support product management activities, including data organization, basic trend analysis, product descriptions, and process documentation improvements