Collections Specialist – Back Office

Sagent

Collections Specialist managing back-office repossession and insurance claims for a variety of financial institutions. Ensuring client objectives are achieved through effective communication and claims management.

Posted 7/8/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $21 per hourWebsite

About the role

Key responsibilities & impact

Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
Review, cancel and file claims against ancillary insurance products
Manage customer warranty and Gap Claims
Total Loss vehicle processing
Consumer data entry
Impound repossession handling
Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
Establish and monitor payment plans
Review and make recommendations for repossessions
Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
Perform other job-related duties as assigned

Requirements

What you’ll need

HS Diploma or GED
3+ years customer service or back-office experience in a high-volume environment
Excellent verbal and written communication skills
Comfortable working with numbers
Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

Benefits

Comp & perks

Paid Training
Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
Tuition Reimbursement
Day One - Comprehensive Benefits Package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Claims ProcessingTotal Loss Vehicle ProcessingConsumer Data EntryPayment Plan ManagementAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementMulti-tasking

Certifications

HS DiplomaGED