Sagent

Business Analyst

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.
• Support onboarding and training sessions for end-users.
• Validate system configurations against business requirements.
• Define UAT scenarios and success criteria.
• Coordinate UAT execution, triage issues, and provide feedback.
• Help customers adapt to new workflows and system changes.
• Identify and mitigate adoption risks.
• Ensure all implementation tasks are completed before launch.
• Support cutover planning and execution.
• Triage and resolve post-launch issues.
• Coordinate with support and engineering teams as needed.
• Maintain accurate records of requirements, decisions, and configurations.
• Ensure knowledge transfer to support and account management teams.

Senior Implementation Business Analyst

Backend Engineer

• Design, develop, test, and maintain scalable, secure, and high‐performance applications using Java, .NET Core, Node.js, SQL Server, and React Redux
• Build and deploy Microservices‐driven and Event‐Driven Architectures to improve system modularity, scalability, and responsiveness
• Develop and manage APIs and integrations, including RESTful services
• Leverage Azure and GCP for application hosting, cloud services, deployment, and scaling (including Function Apps and Blob Storage)
• Integrate MongoDB and other data stores to support both relational and NoSQL use cases
• Incorporate BPM tools and Rules Engines to implement workflow orchestration and business logic
• Troubleshoot, debug, and optimize existing applications to improve performance and reliability
• Implement unit and integration testing to ensure high code quality and system stability
• Ensure the successful implementation and monitoring of software application improvements to increase efficiency and effectiveness.
• Generate software engineering policies, standards, and procedures to ensure consistency and quality across software development efforts.
• Provide guidance and mentorship to junior team members, leveraging your technical expertise to support their professional development.
• Collaborate closely with product, architecture, DevOps, and other cross‐functional teams to define, design, and deliver new features.

Senior Software Engineer – Full Stack .NET/React

Product Manager

• Apply a strong theoretical knowledge base to set and achieve goals through independent and influential work.
• Demonstrate specific functional expertise, typically gained through experience and formal education.
• Provide advanced technical leadership and guidance as a project manager, leveraging extensive technical expertise.
• Manage the entire life cycle of a technology/digital product, including purpose, definition, design, planning, development, prototyping, and testing.
• Apply design thinking techniques, such as user stories, wireframing, and prototyping, to define product features.
• Develop the product roadmap based on effort sizing and overall value to the business.
• Frequently engage with development teams and business stakeholders for sprint reviews and feedback sessions.
• Collaborate closely with cross-functional teams to ensure alignment with product development goals.
• Utilize team scrum/agile development techniques, including continuous delivery and field trials.
• Leverage tools for team collaboration, product testing, issue tracking, and backlog management.

Senior Product Owner

DevOps Engineer

• Operate and improve multi-region GKE clusters hosting hundreds of microservices across multiple environments from development through production
• Manage the Kubernetes platform layer: Istio service mesh, cert-manager, external-dns, RBAC, HPA/KEDA autoscaling, HashiCorp Vault secret injection, and Helm-based deployments
• Develop and maintain Terraform modules across multiple IaC repositories covering GKE, networking (Shared VPC, Cloud NAT, Private Service Connect), Cloud SQL, Cloud Storage, Dataproc, Cloud Composer, Vault, and web hosting
• Maintain and extend Azure DevOps CI/CD pipelines using shared Terraform templates with multi-environment deployment workflows
• Support Confluent Kafka infrastructure including Connect workers with JDBC source connectors, consumer group health monitoring, and Kafka-lag-based autoscaling with KEDA
• Manage Redis Enterprise clusters on Kubernetes with operator-managed lifecycle and replication
• Operate the observability stack: Grafana Cloud (Alloy, Loki, Mimir, Tempo, Pyroscope via Private Service Connect), kube-prometheus-stack, Google Managed Prometheus, OpenTelemetry Operator/Collector, Beyla, and Kubecost
• Harden cluster security posture: NetworkPolicies, Pod Security Standards, admission policy enforcement, CrowdStrike Falcon, Lacework, kube-bench, and cert-manager with Let’s Encrypt ACME
• Support data infrastructure including Cloud SQL (PostgreSQL), Dataproc (Spark), Cloud Composer (Airflow), Matillion CDC pipelines, Snowflake, and BigQuery
• Manage DNS across multiple providers (Azure DNS, Cloudflare, GCP Cloud DNS) via external-dns, and support Azure APIM and Cloudflare CDN/WAF
• Partner directly with application development teams to troubleshoot deployment failures, tune resource limits and autoscaling, and resolve Kafka consumer lag and connectivity issues
• Contribute to the Internal Developer Portal (Backstage) and internal CLI tooling that enables self-service for product engineers.

Senior DevOps Engineer

Customer Support

• Manage lending portfolio as part of the Vehicle Support team
• Help achieve desired financial outcomes as defined by client objectives
• Process Due Date Changes, Privacy Updates, Lease Transfers, Check Requests
• Facilitate customer correspondence and updates

Operations Support Specialist

Data Engineer

• Lead and manage a data team providing guidance, direction, and support to achieve team goals and objectives.
• Conduct performance appraisals, pay reviews, and training and development activities to enhance team performance and capabilities.
• Define and execute the strategic direction of data architecture initiatives, aligning with business objectives and priorities.
• Drive innovation in data practices and technologies to support business growth and scalability.
• Partner with implementation and client success teams to support onboarding of customer data into the platform, ensuring data is accurately mapped, validated, and available for downstream use.
• Own the technical delivery of customer-facing data integrations, establishing repeatable patterns that scale across new clients and product configurations.
• Establish data standards, governance routines, and data quality monitoring controls to ensure data integrity and compliance with regulatory requirements.
• Implement and enforce policies and procedures for data management and access.

Senior Implementation Business Analyst

Senior Software Engineer – Full Stack .NET/React

Senior Product Owner

Senior DevOps Engineer

Operations Support Specialist

Data Architecture Manager