Sagent

Systems Engineer

• Conduct in-depth research and data analysis of the business landscape, ensuring a comprehensive understanding of complex requirements.
• Translate business requirements into detailed user stories, system specifications, data requirements, and technical solutions.
• Facilitate requirements workshops and collaborate with Product Managers, Architects, Data Engineers, and Software Engineers.
• Conduct business process analysis, workflow optimization, root cause analysis, and impact assessments.
• Lead data mapping efforts for system conversions, ensuring accurate translation between source and target systems.
• Analyze source and target data models, identifying data gaps and defining transformation logic.
• Work closely with stakeholders to validate mappings, perform data cleansing, and support user acceptance testing.
• Evaluate analytical solutions and recommend improvements to reporting architecture and data accessibility.
• Provide guidance regarding servicing workflows, business rules, operational impacts, and regulatory considerations associated with technology and data initiatives.
• Collaborate effectively at all levels and across departments, fostering cross-functional cooperation and communication.
• Serve as a liaison between business stakeholders, data engineering teams, solution architects, product management, and software engineering to ensure data accuracy, integrity, and security.

Senior Technical Business Systems Analyst

Product Designer

• Lead by example through high-quality design execution while acting as a senior design voice across product teams
• Mentor and guide designers, influencing team output, consistency, and decision-making
• Contribute to the Figma design system to support a growing enterprise ecosystem
• Standardize workflows for contribution, governance, and adoption of new design patterns, driving alignment across product and engineering teams
• Identify opportunities for AI-driven automation and decision support while designing data-driven, rules-based systems
• Balance usability, business constraints, and technical feasibility to deliver effective system-level solutions
• Partner with product and engineering to refine requirements, shape solutions, and ensure design decisions are feasible and scalable
• Translate technical and AI capabilities into practical, user-centered experiences

Principal User Experience Designer

Collections

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Lead by example through high-quality design execution while acting as a senior design voice across product teams
• Mentor and guide designers, influencing team output, consistency, and decision-making
• Contribute to the Figma design system to support a growing enterprise ecosystem
• Standardize workflows for contribution, governance, and adoption of new design patterns, driving alignment across product and engineering teams
• Identify opportunities for AI-driven automation and decision support while designing data-driven, rules-based systems with clear, predictable behavior and interactions
• Balance usability, business constraints, and technical feasibility to deliver effective system-level solutions
• Partner with product and engineering to refine requirements, shape solutions, and ensure design decisions are feasible, scalable, and effectively implemented
• Translate technical and AI capabilities into practical, user-centered experiences within existing product ecosystems
• Communicate effectively across teams, influencing decisions and navigating differing perspectives to drive aligned outcomes
• Use AI-assisted tools to accelerate design exploration, iteration, and delivery
• Produce the appropriate level of artifacts (flows, wireframes, mockups) with a focus on clarity, usability, and speed over exhaustive documentation
• Operate effectively in fast-paced, resource-constrained environments, navigating ambiguity and incomplete inputs
• Apply sound judgment to prioritize work, balance innovation with feasibility, and drive meaningful outcomes

User Experience Designer – Principal

Business Analyst

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.
• Support onboarding and training sessions for end-users.
• Validate system configurations against business requirements.
• Define UAT scenarios and success criteria.
• Coordinate UAT execution, triage issues, and provide feedback.
• Help customers adapt to new workflows and system changes.
• Identify and mitigate adoption risks.
• Ensure all implementation tasks are completed before launch.
• Support cutover planning and execution.
• Triage and resolve post-launch issues.
• Coordinate with support and engineering teams as needed.
• Maintain accurate records of requirements, decisions, and configurations.
• Ensure knowledge transfer to support and account management teams.

Senior Technical Business Systems Analyst

Principal User Experience Designer

Collections Specialist – Back Office

User Experience Designer – Principal

Senior Implementation Business Analyst