Sagent

General Counsel

• Design, develop and implement efficient contracting process to support multiple loan servicing platforms.
• Creatively strategize renewals and support the modernization of legacy contracts.
• Work in close collaboration with product management, customer success and sales to provide best-in-class legal service.
• Support optimization of legal process.
• Keep current on product offerings and translate them into SaaS, MSA SOW’s and similar contracting models.

Assistant General Counsel – Principal

Administrative Assistant

• Liaise with Cypress Waters facility management vendors, including cleaning, catering, and security services.
• Coordinate maintenance and repairs of office equipment.
• Restock and re-order supplies for the kitchen.
• Oversee daily office operations and ensure that office processes run smoothly.
• Manage office supplies inventory and place orders as needed.
• Organize and schedule meetings and appointments.
• Manage the scheduling of conference rooms and travel offices.
• Assist in the preparation of regularly scheduled reports.
• Support several C-level executives as an Administrative Assistant.
• Plan in-house or off-site activities, such as meetings, parties, celebrations, conferences and customer visits.
• Manage office budget and expenditures.
• Implement and maintain office procedures and policies.
• Support HR in onboarding and offboarding employees and scheduling on-site interviews.
• Handle office-related inquiries and provide general support to visitors.
• Manage security procedures and assist with visitor and employee badging.
• Ensure office safety and compliance with health and safety regulations.

Senior Office Manager

Customer Support

• Work on the Vehicle Support team, helping to manage the lending portfolio
• Key in helping achieve desired financial outcomes as defined by client objectives
• Proactive team player living company values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion
• Due Date Change Processing
• Privacy Update Processing
• Transfer of Lease (Lease Assumption) Processing
• Check Request Processing and mailing
• Facilitate the mailing of customer letters and required attachments/inserts
• Providing updates to customer contracts via demographic changes
• Perform other duties as assigned

Operations Support Specialist

Onboarding Specialist

• Provide full lifecycle delivery of technology implementation services on key transformative software delivery and implementation projects within the financial technology industry
• Work across cross functional teams to find solutions to impediments and drive progress to meet project milestones
• Analyze and determine implementation scope, requirements, and roadmap that leads to successful implementation and use of Sagent’s suite of products
• Execute project management and provide training, consultation, and support before, during, and immediately after new client, existing client, and new vendor implementation or conversion efforts
• Mentor, train, and provide oversight to peers and cross functional team members on best practices for product implementation

Senior Customer Onboarding Manager

Full-stack Engineer

• Responsible for operational direction and overall governance of all aspects of agile software development
• Engage with functional SMEs and business to develop micro front-end and micro-service based systems that will integrate with API first systems
• Ensure application performance, uptime, and scale
• Maintain high standards for code quality and application design
• Perform periodic code coverage checks and collaborate with team
• Perform RCA for any bugs in all environments
• Perform test results analysis, post execution of testing, and provide feedback on areas of improvements in quality
• Drive a feedback loop mechanism to ensure the best software development practices are followed to improve overall quality

Principal Software Engineer

Backend Engineer

• Lead the design, development, testing, debugging, and implementation of software solutions to meet business requirements and technical specifications.
• Determine software application design requirements based on business needs, technical considerations, and industry best practices.
• Ensure the successful implementation and monitoring of software application improvements to increase efficiency and effectiveness.
• Generate software engineering policies, standards, and procedures to ensure consistency and quality across software development efforts.
• Provide guidance and mentorship to junior team members, leveraging your technical expertise to support their professional development and drive project success.
• Collaborate with cross-functional teams to understand business requirements, align software development efforts with organizational goals, and drive project success.
• Drive innovation and continuous improvement initiatives within the software engineering team, staying updated on industry trends, emerging technologies, and best practices.

Software Development Engineer Principal – Full Stack .NET, React

Business Analyst

• Collaborate across teams in a fast-paced and dynamic environment, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs
• Document functional and non-functional requirements
• Translate business requirements into SaaS solution capabilities
• Collaborate with product and implementation teams to tailor configurations
• Serve as the liaison between the customer and internal teams
• Provide regular updates, manage expectations, and facilitate decision-making
• Analyze current customer workflows and identify gaps
• Recommend process improvements aligned with SaaS capabilities
• Assist in creating user guides and training materials
• Support onboarding and training sessions for end-users
• Validate system configurations against business requirements
• Define UAT scenarios and success criteria
• Coordinate UAT execution, triage issues, and provide feedback
• Help customers adapt to new workflows and system changes
• Identify and mitigate adoption risks
• Ensure all implementation tasks are completed before launch
• Support cutover planning and execution
• Triage and resolve post-launch issues
• Coordinate with support and engineering teams as needed
• Maintain accurate records of requirements, decisions, and configurations
• Ensure knowledge transfer to support and account management teams