Senior Implementation Business Analyst

Sagent

Implementation Business Analyst ensuring successful loan servicing platform implementations for Sagent. Collaborating with clients and internal teams to achieve project goals and deliverables.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
Conduct discovery sessions with clients to understand business needs.
Document functional and non-functional requirements.
Translate business requirements into SaaS solution capabilities.
Collaborate with product and implementation teams to tailor configurations.
Serve as the liaison between the customer and internal teams.
Provide regular updates, manage expectations, and facilitate decision-making.
Analyze current customer workflows and identify gaps.
Recommend process improvements aligned with SaaS capabilities.
Assist in creating user guides and training materials.
Support onboarding and training sessions for end-users.
Validate system configurations against business requirements.
Define UAT scenarios and success criteria.
Coordinate UAT execution, triage issues, and provide feedback.
Help customers adapt to new workflows and system changes.
Identify and mitigate adoption risks.
Ensure all implementation tasks are completed before launch.
Support cutover planning and execution.
Triage and resolve post-launch issues.
Coordinate with support and engineering teams as needed.
Maintain accurate records of requirements, decisions, and configurations.
Ensure knowledge transfer to support and account management teams.

Requirements

What you’ll need

Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields
5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
3+ years of hands-on business analyst, development, project management, or testing experience
Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
Experience creating business designs, test plans, testing scripts, and system requirements
Excellent written and verbal communication skills
Experience working with content management systems
Experience working with on and offshore teams is required
Experience with the entire PDLC process
You are a self-starter and can manage multiple activities and priorities
Experience with Claims or Invoice solutions and processes
Experience with loan data and servicing conversions
Experience with APIs and system integrations

Benefits

Comp & perks

Remote/Hybrid workplace options
Health Benefits
Unlimited Flexible Time Off
Family Planning Services
Tuition Reimbursement
Paid Family Leave
401(k) Matching
Pet Insurance
In-person and Virtual Social Experiences
Career Pathing
Focus Time Fridays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS solutionsbusiness analysisUAT executiontest planssystem requirementsAPIssystem integrationsloan boardingmortgage servicingservicing compliance

Soft Skills

collaborationcommunicationdecision-makingproblem-solvingadaptabilityself-starterorganizational skillsfacilitationcustomer servicerisk mitigation