Manager – Credit/Collections

AT&T

Manager overseeing credit and collections operations at AT&T. Leading a team responsible for credit risk assessment and collections management.

Posted 6/12/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $70,700 - $106,100 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

credit analysiscollections managementfinancial statement reviewcredit risk assessmentdata analysisreport preparationnegotiationperformance evaluationbudget managementprocess improvement

Soft Skills

team managementtask delegationproblem resolutionmentoringcommunicationinfluencing decisionscollaborationtrainingorganizational skillsstakeholder communication

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

creditworthinesscollections processcompliancefinancial loss minimizationcredit disputespayment plansdisciplinary actionpromotional activitybilingualSpanish

About the role

Key responsibilities & impact

Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
Focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
Leads occupational staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
3+ years of related experience
Bilingual (English/Spanish) fluent speaking required for this position

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone