Chief of Staff

• Serve as a trusted advisor and thought partner to both the CPO and CTO, shaping the R&D leadership agenda and preparing them for board and executive interactions.
• Lead the operational teams managing the R&D operating cadence (meetings, reviews, and quarterly planning) and drive the tracking, reporting, and alignment of R&D OKRs with company strategy.
• Act as the first line of judgment on escalations and meeting requests—triaging what requires direct leadership attention versus what can be resolved async.
• Build and maintain the R&D operational dashboard, translating data on delivery velocity, capacity, and headcount into clear narratives that drive decisions.
• Lead high-priority, ambiguous initiatives (e.g., org design or AI-operating-model buildouts) across the R&D portfolio.
• Serve as the primary POC and partner for FP&A, leading overall budget governance across Engineering, Product, and Design.
• Surface trade-offs by bringing options, costs, and recommendations to the CPO and CTO to make prioritization calls highly visible.
• Partner with People and Finance on the joint R&D hiring plan, capacity model, and senior onboarding.
• Draft and own key R&D communications, ensuring a consistent voice across executive memos and board content.

Chief of Staff, R&D

• Lead, develop and manage associate veterinarians in their hospitals
• Ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care
• Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA)
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent
• Deliver veterinary operations KPI's of assigned hospitals through their leadership
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth
• Establish trust and gain the confidence and compliance of clients

• Drive execution across Token Factory’s highest-priority initiatives, including product launches, GTM programs, strategic partnerships, and organizational priorities
• Partner with Product, Engineering, Sales, Marketing, Developer Relations, and leadership teams to align priorities and keep cross-functional programs moving with speed
• Turn ambiguous goals into structured execution plans with milestones, owners, dependencies, and clear decision points
• Build lightweight operating mechanisms that help the organization scale, including dashboards, QBRs, executive reviews, planning processes, and decision frameworks
• Translate technical, business, and organizational complexity into concise recommendations and executive-ready communication
• Identify risks, remove blockers, and create alignment across teams to accelerate execution
• Drive the operational details that make high-impact initiatives successful — from running reviews and documenting decisions to ensuring teams follow through and deliver

Head of Strategic Operations – Chief of Staff

• Act as an Extension of Executive Leadership
• Partner closely with the CEO and CTO to drive key initiatives and organizational priorities.
• Serve as a trusted advisor and operational thought partner across the business.
• Help identify, triage, and resolve issues that require leadership attention before they become larger organizational challenges.
• Ensure important initiatives continue moving forward even when executive leadership is focused on external priorities such as fundraising, partnerships, and strategic growth efforts.
• Drive Organizational Effectiveness
• Improve communication, alignment, and collaboration across teams.
• Identify sources of friction, confusion, or inefficiency and proactively implement solutions.
• Facilitate cross-functional coordination and help teams navigate competing priorities.
• Create processes and operating rhythms that improve execution and accountability.
• Support Strategic Initiatives
• Help coordinate major company initiatives, including product launches, organizational changes, and strategic projects.
• Track progress against company goals and ensure stakeholders remain aligned.
• Provide structure and follow-through on complex, cross-functional efforts.
• Lead People Operations
• Own and evolve people operations functions, including performance management, employee development, career growth frameworks, and organizational planning.
• Serve as a trusted resource for managers and employees on people-related matters.
• Build scalable programs that strengthen company culture and employee engagement and wellbeing.

• Act as a credible proxy for the CEO: attend prep meetings, briefings, and stakeholder conversations.
• Manage the CEO's inbound communications with judgment.
• Manage the CEO's time and attention as a precious resource.
• Build and maintain accountability systems that track commitments across the organization.
• Draft reports, communications, and presentations on behalf of the CEO.
• Lead annual strategic planning and oversee cross-departmental projects.
• Take ownership of difficult conversations about performance and expectations.
• Propose systems to streamline the office of the CEO.

Technical Chief of Staff

• Manages business operations for VP and program leadership team to ensure the function runs efficiently and effectively
• Works closely with the functional VP to enable outcomes in the areas of planning, execution, communication and operations of the organization
• Anticipates the needs of the VP for scheduled events, presentations, discussions, and recurring processes; researches, prepares, socializes, and reviews materials as appropriate to the event
• Fields and completes emergent actions from the VP and other priority sources
• Prepares and coordinates key internal and external meetings to ensure that meetings are running efficiently and to ensure that meeting actions are tracked through to completion
• Coordinates commitments with internal and external stakeholders to fulfill strategies
• Coordinates across the BDS Engineering leadership team through strategic project management and supports operational efficiency of the organization
• Identifies internal challenges and opportunities for leadership team awareness
• Leads special projects and ensures coordination, implementation, and execution are successful on behalf of leadership
• Supports in the development and execution of strategy, communications, and operating rhythm for the team
• Identifies risk and opportunities, develops mitigation planning
• Leads the analysis, execution, and continuous improvement of the management system

Senior Business Integrator – Chief of Staff Manager

• Lead the development and implementation of short and long term strategic programs
• Understand prioritization and delivery roadmap
• Influence matrixed stakeholder teams
• Drive organizational processes that enable success
• Partner with communications resources to enhance organizational brand
• Determine feasibility, project and implementation plan for new projects
• Champion unpopular ideas
• Serve as a trusted advisor with stakeholders and leaders across the enterprise
• Inspire an organization of open-exchange and collaboration
• Employ meticulous organizational skills and follow-through
• Work with little direction on complicated, sensitive assignments

Director – Chief of Staff, Marketing Technology

• Own the end-to-end planning, preparation, and follow-up for all key governance forums
• Develop structured agendas in partnership with the CEO, ensuring alignment on priorities and decision frameworks
• Drive rigorous follow-up on action items, decisions, and commitments arising from governance meetings
• Coordinate and manage monthly reporting cycles to Japan headquarters
• Act as a key liaison between the US affiliate and Japan HQ, facilitating clear communication and aligned expectations
• Support the CEO in translating strategic priorities into actionable plans with clear milestones
• Track progress against corporate, strategic and operational objectives; surface risks and opportunities proactively
• Architect and maintain a digital platform to centralize governance materials and project tracking
• Partner closely with various functions to synthesize inputs and coordinate integrated planning
• Prepare high-quality executive communications for internal and external audiences

• Improve the way the leadership team operates by strengthening planning routines and meeting effectiveness
• Design and mature team operating rhythms
• Independently drive alignment across critical partners and manage cross-team dependencies
• Serve as a central point of coordination for updates across broader programs
• Prepare concise weekly, monthly, and quarterly updates
• Own agendas, materials, and follow-ups for key forums
• Deliver clear and timely updates across the organization
• Develop strong working knowledge of the team’s analytics work

Marketing Analytics Chief of Staff

• The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.
• This position advocates for pets and their quality of life; builds a long-term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health.
• The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand to provide consistent high-quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability.
• Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
• Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Follow all Banfield protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand.
• Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world class care.
• Partner with the Medical Director, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
• Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
• Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.
• Provide effective communication between associates, clients, field leadership and Central Team Support.
• Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.

Area Chief of Staff

• Manage the hospital and ensure the highest quality of veterinary care.
• Advocate for pets and their quality of life; build long-term bonding relationships with clients.
• Partner with the Practice Manager to operate an effective and productive veterinary medical team.
• Ensure a safe and engaging hospital environment, and improve both medical quality and business performance.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
• Oversee and train associates on professional, efficient and exceptional client service.
• Identify potential bottlenecks and formulate solutions for medical operations.
• Direct, lead and mentor Associate Veterinarians to realize their full professional potential.
• Create and maintain veterinarians’ schedules and manage time off and CE scheduling.
• Act as communications liaison, holding routine hospital team meetings and sharing business information.

• Partner with the CPO to translate strategic priorities into clear operating action across the product organization
• Turn cross-functional input into clear, decision-ready insight for the CPO
• Identify risks, dependencies, and organizational friction early
• Lead high-priority special projects
• Run core management rhythms across the product organization
• Improve meeting quality and executive focus

Chief of Staff – Product

• Support the CLO in attending executive reviews across myriad functions: tracking action items, codifying decisions, following up with teams, and managing priorities.
• Work with department leaders to prepare materials, agendas, and briefing documents for executive meetings.
• Drive decision speed and quality by turning ambiguous topics into crisp decision points, tradeoffs, and clear recommendations.
• Ensure CLO decisions and priorities turn into outcomes by tracking commitments, unblocking execution, and driving accountability across owners.
• Help maintain clear communication between the CLO and internal/external stakeholders, including drafting communications on behalf of the CLO, such as speeches, Q&A, presentations, and emails.
• Prepare the CLO for critical moments by ensuring the CLO is fully briefed for key meetings.
• Support the Office of the CLO with key initiatives such as annual planning and KPIs.

Chief of Staff – Chief Legal Officer

• Leads development and execution of the organization operating rhythms
• Leads special project-based assignments and ensures coordination / implementation / execution are successful
• Assists and supports development of team priorities and drives / monitors team progress
• Tracks and drives actions in the Quality, Manufacturing & Production Engineering Team.
• Partners with Finance on LRBP and other financial reviews
• Manages AvionX Capital Planning Process
• Shapes major meeting agendas and creates content for executive & team meetings
• Develops, tracks and drives organizational measures of effectiveness
• Maintains the pulse internally and externally on prevailing issues
• Develops recommendations for the leader on engagement strategies and opportunities
• Leads the development of messaging content for executive visits and briefings in conjunction with the leader

Chief of Staff – Project Manager

• Design, structure, and launch new programs across the CX org
• Drive Gorgias's AI-native agenda within CX
• Support CX function leaders as an execution partner
• Build and maintain the CX org's internal AI skills and automation library
• Work with the COO to own the operating rhythm of the CX org
• Handle the operational admin work that keeps the CX org running day-to-day
• Partner on cross-functional operational initiatives
• Craft exec-ready materials
• Take on special projects that cut across functions

Chief of Staff, CX Ops

• Act as a credible proxy for the CEO: attend prep meetings, briefings, and stakeholder conversations on his behalf.
• Manage the CEO's inbound communications with judgment, triaging email and Slack.
• Manage the CEO's time and attention as a precious resource.
• Build and maintain accountability systems that track commitments across the organization.
• Draft reports, communications, and presentations on behalf of the CEO.
• Lead annual strategic planning and oversee cross-departmental projects.
• Take ownership of difficult conversations about performance and expectations.
• Propose systems to streamline the office of the CEO and identify critical metrics for business performance.

• Run the office of the CEO, coordinating the CEO's focus and priorities
• Provide strategic external communications support
• Field and triage meeting requests on behalf of the CEO
• Act as a proxy for the CEO in decision-making and follow-ups
• Partner with the CEO's EA on scheduling, travel, expenses and inbox management
• Lead and own executive communications for the CEO
• Lead and own CEO and executive media relations
• Manage the Lead, Communications
• Serve as ad-hoc capacity to incubate new initiatives
• Build lightweight, AI-powered tools and workflows that make the Office of the CEO faster
• Program manage the aiEDU Advisory Board

Chief of Staff – Director of Special Projects

• Drive Strategic Programs: Lead the design and implementation of strategic programs that advance organizational growth.
• Executive Thought Partnership: Serve as a trusted advisor and strategic thought partner to senior leadership.
• Resource & Financial Planning: Orchestrate organizational strategic planning in close collaboration with partners.
• Tech & AI Savviness: Leverage technology, including AI, to drive operational efficiency.
• Roadmap & Prioritization: Manage delivery roadmaps and resolve cross-tower dependencies.
• Matrixed Collaboration: Influence and align matrixed stakeholder teams to execute priorities.
• Change Management: Drive organizational change initiatives ensuring sustained success.
• Feasibility & Incubation: Assess feasibility of emerging projects and establish implementation plans.
• Executive Presence & Communication: Demonstrate elite communication skills to convey impact.
• Brand Amplification: Partner with communications teams to elevate brand impact.
• Constructive Friction: Champion innovative ideas and challenge senior leaders.
• Autonomous Navigation: Operate autonomously on complex assignments.

Director, Chief of Staff

• Serve as strategic advisor to the EVP & President, Pharmacy Services
• Partner EC leadership to initiate, develop, and execute both long and short-term strategic plans.
• Ensure execution of management processes and follow up on action items.
• Provide an end-to-end overview of all PSS related processes and functions to ensure alignment across all areas of the Enterprise and proactively anticipate problems/challenges to address them.
• Manage critical PSS projects and create success in complex projects to achieve implementation.
• Serve as a conduit to connect strategy to senior leadership and key stakeholders to optimize enablement and delivery of outcomes.
• Proactively prepare senior leaders for engagements with key clients and strategic partners.
• Oversee the development and communication of strategic plans ensuring operational alignment to strategy for the business.
• Support and/or lead monthly staff meetings, leadership team meetings, town-halls, and other meetings as requested by coordinating with Executive Assistant to set the agenda, coordinate materials/speakers, ensure presentations are ready, lead sessions, and ensure follow-up on action items.
• Identify issues/gaps in processes or the organization, coordinate analysis and challenge self and others to develop and implement solutions.
• Drive change to improve performance results, organization effectiveness, and/or systems/quality/services (e.g., policies, processes, or systems).
• Ensure consistent, efficient, and cost-effective processes, procedures, and appropriate accountability.
• Effectively manage organization resources (e.g., staff, budget).

Vice President, Chief of Staff – Pharmacy Services

• Drive Commercial Priorities: Partner with the CBO to define and execute the company’s partnership and supply strategy, leading special projects that bridge departments, from RevOps to Finance, with precision on complex deal structuring and economics.
• Build the Cross-Functional Bridge: Navigate new and growing teams to pinpoint where finance, legal, or product support is needed to accelerate deal velocity and operational efficiency.
• Be the Flywheel of Accountability: Serve as the hub between the CBO and his leadership team, keeping strategic decisions cascading cleanly through the organization, closing communication gaps, and holding teams to their commitments as we scale.
• Prep the CBO for High-Stakes Moments: Build sharp, data-backed materials for Board meetings, investor updates, and partner reviews, and run deep-dives into our commercial architecture to deliver recommendations that shape strategy.
• Extend the CBO’s Reach: Act as a trusted proxy in rooms where the CBO is at capacity, advance priorities independently, and own the research and prep that powers ELT meetings.

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