Chief of Staff – Emergency Cash, Senior Manager

GiveDirectly

Chief of Staff overseeing Emergency Cash operations after crises at GiveDirectly. Enhancing strategic initiatives and operational effectiveness in cash assistance delivery to crisis-affected populations.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong strategic planning, project management, and operational effectiveness capabilities, with a focus on building systems and processes that enhance team performance and stakeholder engagement. Proficient in developing compelling messaging and collateral that aligns with organizational objectives and fosters trust among diverse stakeholders.

Highest-signal resume keywords

Strategic PlanningProject ManagementStakeholder EngagementPerformance ManagementAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Systems DevelopmentProcess ImprovementGoal-SettingPerformance MonitoringData AnalysisMessaging DevelopmentCollaborationCross-Functional Initiative ManagementExecutive-Level Presentation CreationOperational Effectiveness

Soft Skills

Emotional IntelligenceProblem SolvingFollow-ThroughFostering InclusivityCommunication Skills

Industry Keywords

Mission-Driven EnvironmentHigh-Performance EnvironmentEmergency CashMobile Network Operator PartnershipsStakeholder TrustOrganizational EffectivenessStrategic InitiativesInstitutional KnowledgeEngagement PlansDecision-Making Processes

About the role

Key responsibilities & impact

Own EC goal performance monitoring systems, dashboards, and review processes to ensure visibility into key metrics, priorities, and outcomes.
Drive strategic planning and goal-setting processes, helping the team align around clear objectives and measurable results.
Improve operating rhythms, meeting structures, and decision-making processes to maximize team effectiveness.
Develop and maintain evergreen systems, playbooks, and operating resources that increase institutional knowledge and execution quality.
Develop and advance an EC ‘Brand as Access strategy,’ positioning GD’s Emergency Cash public profile to ensure recipient trust and unlock relationships with mobile network operators, financial service providers, governments and other stakeholders.
Partner across GiveDirectly to ensure EC messaging for access is consistent, compelling, aligned across external-facing channels and integrated and aligned with our fundraising and systems change messaging.
Own the creation and maintenance of core EC collateral, including pitch decks, webpages, FAQs, briefing materials, one-pagers, and strategic narratives.
Support the management of GiveDirectly’s strategic Mobile Network Operator (MNO) partnerships by coordinating engagement plans, tracking commitments, and ensuring timely follow-up on key actions across partners and internal teams.
Lead high-priority strategic initiatives that advance Emergency Cash objectives and team effectiveness.

Requirements

What you’ll need

6+ years of experience in strategy, operations, management consulting, business operations, organizational effectiveness, product strategy, or a related field in a mission-driven or high-performance environment.
Exceptional alignment with GiveDirectly's values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
Demonstrated experience building systems, processes, and operating mechanisms that improve team performance, accountability, and organizational effectiveness.
Experience leading strategic planning, goal-setting, performance management, or business review processes.
Strong strategic thinking and analytical skills, with the ability to identify patterns, synthesize insights, and translate findings into actionable recommendations.
Excellent project management skills and a track record of independently driving complex, cross-functional initiatives from inception through execution.
Outstanding written and verbal communication skills, including experience creating executive-level presentations, strategic documents, and stakeholder-facing materials.
Ability to influence and align diverse stakeholders without direct authority while balancing multiple priorities in a fast-paced environment.
Ability to thrive in ambiguity, proactively identify opportunities for improvement, and build practical solutions that scale with high ownership.
Experience developing messaging, positioning, stakeholder engagement strategies, or go-to-market approaches for products, programs, or initiatives.

Benefits

Comp & perks

Health benefits plan (exact details will vary by country)
Flexible paid time off
Allowances for desk set-up and learning and development