Business Operations

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects
• Manages the compilation, analysis and reporting of COSA data
• Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics
• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques
• Interacts across key stakeholders to improve efficiency and effectiveness of reporting needs
• Directs quality work efforts, team assignments and problem resolution
• Provides consulting to define problems, insights into what happened and suggests alternative performance metrics
• Fosters proactive communication between business processes and analytics team to improve analytics delivery
• Ensures risks associated with business activities are effectively identified, measured, monitored and controlled

Lead Business Operations Analyst – Claims Workforce Analytics

• Responsible for driving strategic process transformation initiatives across business units.
• Applies deep expertise in process improvement methodologies to solve complex business challenges and align process design with enterprise goals.
• Leads high-impact projects, advises senior leadership, and champions a culture of continuous improvement.

Principal Business Process Optimization Analyst

• Identify and execute improvements in engineering processes, workflows, tools, and training.
• Support development and implementation of metrics and KPIs across multiple engineering disciplines, establishing a foundational framework for collection and reporting.
• Facilitate cross-discipline collaboration among engineering teams with a focus on compliance, process improvement, resource utilization, and competency development.
• Champion a culture of continuous improvement, innovation, and engineering best practices across all levels of the organization.
• Partner closely with training owners to inform design and execution of engineering learning & development initiatives.

Business Process Improvement Manager

• Lead day-to-day execution of core GMS business operations, including: Resource & bench management, Workforce and financial forecasting, Pipeline / PRT tracking and governance
• Own process integrity, standardization, and performance across the business
• Own GMS management information (MI), dashboards, and executive reporting
• Provide leadership with timely, accurate, and actionable insights to drive decision-making
• Lead and drive internal GMS initiatives
• Operate as the program manager across all internal workstreams with clear accountability for outcomes
• Act as the connective layer across Finance, Delivery, People, and Solutions functions
• Drive alignment on priorities, timelines, and execution across all GMS sub-functions
• Establish and track operational KPIs
• Identify and implement improvements to enhance scalability, efficiency, and cost performance

Business Operations Lead

• Drive process improvement initiatives
• Support the development of tools and processes linking Six Sigma services with business strategy
• Manage relationships with a segment of the business
• Oversee project funnel
• Align initiatives across service teams
• Establish intake and governance process for resource optimization
• Lead cross-functional teams on complex projects
• Monitor and communicate results of process improvement initiatives

Senior Consultant, Business Process – Transformation

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Partner with Enterprise Sales Leadership, Sales Planning, Sales Operations, Finance, and other cross-functional teams to provide actionable insights into business drivers, financial performance, and risks.
• Develop and drive high-visibility initiatives to help scale performance and productivity to achieve sales growth targets.
• Analyze and diagnose sales team performance and own analytical models and sources of insights (performance forecasting, productivity models, etc).
• Support ongoing business activities and development of executive materials (memos, slides, business reviews, and executive presentations).
• Identify risks to growth goals and develop action plans to mitigate those risks.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

GTM Business Operations Manager

• Manage all financial responsibilities for a Leidos focus program with total contract value over $2B and annual revenue north of $200M.
• Ensure accurate and timely financial reporting, forecasting (net bookings, revenue, OI/fee and cash), and effectively managing financial risks and opportunities.
• Collaborate with program team and across Leidos functions to maintain Budget/EAC in compliance with contract and internal/external policies.
• Make recommendations to senior leadership for making critical business decisions.
• Proposal involvement (pricing and cost volume leadership) and building internal and external relationships to grow the program and achieve strategic goals.
• Continuously drive reporting process and system enhancements to increase speed, consistency and accuracy of KPI reporting.
• Team development including employee career development (mentoring, training, skills development) and talent management (recruitment and retention).

Senior Manager, Finance and Business Operations

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
• Foster an environment of cross-functional collaboration with IFM teams and Client stakeholders.
• Support operational teams with work order completion, financial closeout, and governance per account KPIs.
• Identify opportunities for improved operation and service excellence, providing support for FM Capital Planning, Corrigo Governance, Vendor Quality Control, and IFM Operations Support.
• Ensures delivery of committed services and overall Client satisfaction.
• Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations per all agreed policies, procedures, and contract scope.
• Seeks to continuously improve processes and programs.

Business Process Coordinator

• Support execution of Customer Success Operations Plan (CSOP) activities, ensuring alignment with program objectives and stakeholder needs.
• Coordinate and support stakeholder engagement activities, including planning, scheduling, and execution of engagement sessions.
• Assist in managing customer relationships, capturing feedback, tracking engagement history, and identifying opportunities for improvement.
• Ensure execution of customer agreements remains compliant with established standards and contractual requirements.
• Support service portfolio and service catalog management, including tracking available services, capabilities, and adoption metrics.
• Assist in executing customer use case intake and solutioning processes, ensuring accurate capture of requirements and alignment to platform capabilities.
• Collect, analyze, and report on customer and user analytics, including usage patterns, satisfaction, and performance metrics.
• Support development and maintenance of customer success metrics, dashboards, and reports.
• Coordinate with technical teams (data, platform, AI/ML, and engineering) to ensure customer needs are translated into actionable requirements.
• Assist in development of communications materials, including briefings, reports, and outreach content supporting customer engagement.
• Support execution of training and enablement activities, including coordination of materials and user support resources.
• Track and report on risks, issues, and dependencies related to customer success operations.
• Contribute to continuous improvement of customer success processes, tools, and methodologies.
• Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives as needed to support customer success activities.

Senior Business Operations Specialist

• You establish control mechanisms, such as checkpoints, along with Engineering processes and secure adherence (evaluation of deliverables, process outputs and throughputs)
• You support the development of design tools and continuous improvement ideas through the evaluation of Non-Conformances and Quality Notifications
• You support the thorough development of DFMEA (training and practical application)
• You help identify of critical to Quality Engineering deliverables
• You enhance the review culture, processes and methods
• You ensure Verification and Validation practices are effective (e.g. Quality Inspection Cards, Envelope of Confidence, test results, etc.)
• You assure Engineering processes are fit for purpose (i.e. deliver the expected output) and secure they are adhered to by all units comprehended in that particular Product Line
• You promote internal functional assessments and support internal and external audits
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Senior Business Process Quality Professional

• Consult with the business to understand and define opportunities and recommend solutions by analyzing data and providing key insights to inform decisions.
• Provide subject matter expertise on all matters of business analytical or operational data needs.
• Work closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
• Perform complex compilation, analysis, and reporting of COSA data; deliver key insights and recommendations on data trends to inform leaders and drive decisions.
• Identify and pursue opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively communicate between business/enterprise processes and analytics team to improve delivery, value, and integration of analytics into business/enterprise processes.

Senior Business Operations Analyst

• **CRM management** — set up and maintain CRM (Salesforce), log all opportunities, meetings, and next steps. Keep the pipeline documented, visible, and accurate for the President and any future sales hires.
• **Proposal and SOW production** — you format, proof, and produce professional proposals and Statements of Work using Trilagen templates.
• **Meeting scheduling and coordination** — schedule prospect and client meetings, manage the sales calendar, handle the back-and-forth with executive assistants at Fortune 500 companies.
• **Partner portal administration** — manage AWS ACE deal registration, Okta Partner Connect portal, SailPoint Navigate portal. Register deals, track referrals, maintain partner compliance.
• **Pipeline reporting** — produce weekly pipeline reports, forecast summaries, and win/loss tracking. Build the reporting infrastructure leadership needs to manage the sales motion.
• **Sales follow-up coordination** — after sales calls, send follow-up emails, schedule next steps, distribute materials, and track action items to completion.
• **Sales hiring support** — when the company hires sales reps, you manage the recruiting logistics: post JDs, screen resumes, schedule interviews, coordinate with recruiters.
• **Invoicing and accounts receivable** — generate client invoices, track payments, follow up on outstanding AR. Coordinate with the CPA on financial reporting.
• **Consultant onboarding and offboarding** — manage the logistics of bringing new consultants onto projects: NDAs, system access, client introductions, equipment, benefits enrollment.
• **Timesheet and utilization tracking** — track billable hours across all consultants, report on utilization rates, flag capacity issues before they become problems.
• **Contract and SOW management** — maintain a central repository of all active client contracts, SOWs, renewal dates, and amendment history. Flag upcoming renewals 60 days out.
• **Vendor and insurance management** — manage vendor relationships, software subscriptions, E&O insurance, general liability, and compliance documentation.
• **Conference and event logistics** — coordinate attendance at AWS re:Invent, SailPoint Navigate, Oktane, and industry events. Registrations, travel, booth logistics, follow-up lists.
• **HR administration** — benefits administration, PTO tracking, performance review scheduling, and general people operations for a small team.
• **Office of the President** — handle executive travel, board prep, investor materials, and any operational tasks that need to be executed quickly and reliably.

Sales and Business Operations Manager

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Manage the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develop communication plans for customers and internal stakeholders.
• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stay current with emerging technologies and evaluate business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provide mentorship and guidance support for team and applicable business partners.
• Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

Senior Business Process Owner

• Finance & Controlling Subject Matter Expert for manufacturing environments, including:
• - Financial Accounting, Controlling, Cost Accounting
• - Product costing, work-in-progress (WIP), variance analysis
• - Post-calculation, inventory valuation, and manufacturing cost rollups
• - Integration of Finance with Production, Supply Chain, and Logistics
• Analyze and consult on end-to-end financial processes with customers, focusing on manufacturing-specific finance requirements
• Advise finance leadership and functional stakeholders throughout the change process, ensuring financial transparency, compliance, and control
• Identify, promote, and apply manufacturing finance best practices within Abas
• Design integrated financial and controlling processes aligned as closely as possible to Abas standard functionality; define functional enhancements where required
• Prepare customers for go-live from a finance and controlling perspective and support financial activities during go-live and stabilization
• Collaborate closely with cross-functional project team members and report progress, risks, and outcomes to the Project Manager
• Support pre-sales activities including processing tenders, estimating scope, and preparing implementation proposals with a strong finance focus

Senior Business Process Services

• Responsible for analyzing and improving business processes to support operational efficiency, cost reduction, and service quality.
• Works with moderate supervision to evaluate workflows, identify improvement opportunities, and support the implementation of process enhancements.
• Applies foundational knowledge of process improvement methodologies and collaborates with cross-functional teams to deliver measurable results.
• Solve a range of mostly straightforward problems with some increased scope and complexity.
• Developing professional with basic skill set and proficiency with procedures and techniques.

Business Process Optimization Analyst

• Lead end‑to‑end, technology‑enabled process improvement initiatives with cross‑functional impact, applying DMAIC principles to reduce waste, optimize system utilization, and improve process performance
• Analyze current‑state and future‑state workflows across integrated systems, platforms, and tools to identify opportunities for automation, simplification, and digitization
• Define value metrics and success criteria, validating outcomes against expected operational, financial, and technology benefits
• Conduct advanced data analysis using multiple data sources (operational systems, reporting tools, dashboards) to identify performance gaps, trends, and root causes
• Partner with IT, product, and platform teams to translate business requirements into system‑aligned process designs and enhancement recommendations
• Facilitate process mapping, solution design, and requirements‑gathering workshops with business and technical stakeholders
• Design and implement process enhancements leveraging Lean, Six Sigma, automation tools, workflows, or system configuration changes
• Develop and maintain KPIs, dashboards, and performance reporting to monitor process effectiveness, system adoption, and sustained benefits
• Assess technology impacts, dependencies, and risks associated with process changes and support mitigation planning
• Develop business cases, ROI models, and cost/benefit analyses for technology‑driven process improvements and strategic investments
• Document optimized processes, system interactions, controls, and standard operating procedures to support scalability, compliance, and audit readiness
• Support user acceptance testing (UAT), process validation, and post‑implementation stabilization activities
• Collaborate with change management partners to support training, adoption, and communication plans for new or enhanced systems and processes
• Mentor junior analysts on process improvement methodologies, data analysis techniques, and technology‑enabled solution design
• Lead stakeholder engagement to ensure alignment on process goals, system capabilities, and expected outcomes
• May perform other duties as assigned

Senior Business Process Optimization Analyst, Contact Center Operations

• Support clients in analyzing current operations, identifying improvement opportunities, and translating strategic goals into practical changes in process, workflow, and program execution.
• Facilitate discovery sessions, process workshops, and working meetings with client stakeholders and SMEs.
• Develop as-is and to-be process maps, workflow diagrams, SOPs, and implementation documentation.
• Identify opportunities for process improvement, role clarification, and decision support.
• Translate operational findings into requirements, user stories, governance inputs, or implementation recommendations.
• Support development of roadmaps, operating models, and change recommendations.
• Help clients make practical decisions that improve execution, alignment, and service delivery.

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