Director, Business Operations – Communications Team

S&P Global

Director of Business Operations supporting the Communications team at S&P Global. Leading transformation initiatives and enhancing operational efficiency across functions and geographies.

Posted 7/18/2026full-timeNew York City • Connecticut, District of Columbia, New Jersey, New York, Virginia • 🇺🇸 United StatesLead💰 $115,236 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business operations, transformation, and stakeholder engagement, with a strong focus on AI adoption and project management. Proven ability to communicate effectively, manage complex situations, and drive results in a fast-paced environment.

Highest-signal resume keywords

Business Transformation ExperienceAI / Automation Solutions DevelopmentStakeholder EngagementProject ManagementSenior Leadership Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsTransformationAI AdoptionAnalysis ToolsProject ManagementData StorytellingExcel ProficiencyPowerPoint ProficiencyProductivity ImprovementMatrix Organization Navigation

Soft Skills

Strong CommunicationFacilitation SkillsRelationship BuildingResilienceEmotional Intelligence

Industry Keywords

Financial ServicesProfessional ServicesTechnologyConfidentialityHigh-Performance EnvironmentS&P Global ProductsAgilityInnovation CultureComplex Situations ManagementConfidential Information Handling

About the role

Key responsibilities & impact

The Director, Business Operations is a critical role in the Communications team, providing support to the team and delivering excellence in an exciting, fast-paced and high-performance work environment.
This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility.
Collaboration across functions and geographies is vital as the Director will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands.
Help the Chief Communications Office maximize her time and executive visibility – both internally and externally- within a strategic framework.
Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem-solving.
Support effective flow of information and decisions for the Chief Communications Officer.
Support Communication team projects, strategic offsites & other events.

Requirements

What you’ll need

Minimum 3 years of business experience in transformation, operations or chief of staff roles
8+ years of experience in technology, financial services, professional services, or related field
Al business administration
Significant experience interacting with senior leaders
Broad range of experience with analysis tools and frameworks
Experience developing and implementing AI / automation solutions to increase productivity
Excellent written and verbal communication skills, including storytelling with data in PowerPoint and Excel
Strong communication and facilitation together with the ability to build strong relationships and collaborate effectively across the organization to drive business results without ego
The demonstrated ability to handle complex situations and multiple responsibilities, simultaneously addressing the urgency of immediate demands with long-term projects, with a track record of successfully juggling multiple projects or tasks simultaneously
Ability to represent the role and the Communications team with a style that is aligned with the Chief Communications Officer; maturity to work with confidence, urgency, diplomacy, humility; requires a high degree of confidentiality across all levels
Experience managing demanding deadlines, changing requirements, and at times, working with limited resources and ambiguity
Proven ability to navigate effectively and efficiently within a large matrixed organization
Very high standards of quality, accuracy, and timeliness
Ability to handle confidential information with absolute discretion and unquestioned ethics
Ability to demonstrate resilience and a strong EQ to engage diplomatically, constructively, and collaboratively with stakeholders
Comprehensive understanding of S&P Global’s businesses, products and services preferred
An undergraduate or equivalent degree or equivalent work experience.

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.