Lead Business Operations Analyst – Claims Workforce Analytics

USAA

Lead Business Operations Analyst focusing on workforce analytics at USAA. Collaborating with stakeholders to drive operational efficiency and strategic decision-making with data-driven insights.

Posted 6/6/2026full-timeSan Antonio • Arizona, Florida, Texas, Virginia • 🇺🇸 United StatesSenior💰 $114,080 - $218,030 per yearWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects
Manages the compilation, analysis and reporting of COSA data
Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics
Identifies and pursues opportunities to use advanced data delivery and business solutions techniques
Interacts across key stakeholders to improve efficiency and effectiveness of reporting needs
Directs quality work efforts, team assignments and problem resolution
Provides consulting to define problems, insights into what happened and suggests alternative performance metrics
Fosters proactive communication between business processes and analytics team to improve analytics delivery
Ensures risks associated with business activities are effectively identified, measured, monitored and controlled

Requirements

What you’ll need

Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience may be substituted in lieu of degree
8 years of reporting and/or data management experience leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau)
Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 6 years of reporting and/or data management experience is accepted
Demonstrated knowledge of the function/discipline through application of knowledge, skills, abilities, and technologies towards work products required
Proven experience with data mining, complex data manipulation, and identifying key insights to translate into business solutions
Strong interpersonal and communication skills

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data reportingdata analyticsdata managementdata miningcomplex data manipulationSQLPythonGGplotTableau

Soft Skills

interpersonal skillscommunication skillsproblem resolutionconsultingproactive communication

Certifications

Bachelor's degreeAdvanced degree