Business Operations

• Support Go-To-Market teams (Sales, Marketing, and Customer Success) by building, maintaining, and monitoring reporting dashboards that track sales, marketing, and customer performance.
• Conduct sales territory analysis, proactively flagging trends, risks and opportunities for improvement, tracking performance trends and advising on potential changes.
• Analyze sales data and deal approvals and provide insights to support decision‑making.
• Review marketing data, including segmentation, campaign performance tracking, and reporting on return on investment (ROI).
• Help ensure maintained data quality across systems, troubleshoot issues and support integrations with internal and third‑party data sources.
• Build and improve dashboards, update documentation and training materials, respond to ad hoc analysis requests to contribute to scalable reporting and tool usage.
• Assist with special projects as needed.

Business Operations Administrator

• Vendor selection; including review and analysis, budget negotiations, development, and execution.
• Manage the Request for Proposal (RFP) process. This includes:
• Work with Clinical Trial Managers (CTM) and Clinical Scientific Leads to develop outsourcing strategy including range of vendors and timelines for award (i.e. schedule a vendor outsourcing strategy meeting).
• Use the RFP template to customize to each study.
• Create a draft of the RFP for review by the study team.
• Communicate with vendors the RFP timelines and milestones and coordinate feedback to questions/answers.
• Maintain the internal RFP timelines and milestones.
• Following award, be the point of contact to receive the scope of work and budget grid from vendor.
• Coordinate the review and consolidate the internal study team’s (and finance) questions and comments regarding the budget to the vendor.
• Coordinate contract review and Coupa entry of budget.
• Initiate a warm transfer to the operations team.
• Manage MapLight’s review of all site budgets and contracts. This includes:
• Lead discussions with vendor and CTM to develop study budget and acceptable ranges.
• Forecast site contract review timelines as they related to study start up with assistance from the study CTM.
• Laise with the Legal Department to ensure MapLight specific site contract template with fall back language is acceptable.
• Coordinate with CRO/vendor for process of escalation language to MapLight.
• Coordinate with study team on internal process for triage of contract language and budget requests.
• Provide and/or track contract status updates/reporting.
• Ensure all executed site contracts are filed in the designated area within MapLight.
• Assist with and provide support in developing effective clinical contractual agreements (such as Confidentiality Agreements, Master Services Agreements, Work Orders, Amendments, Change Orders, and any other type of contracts) needed for clinical studies.
• Actively managing other clinical financial obligations.
• Facilitate creation and execution of all contract documents and manage the review and negotiation of contract terms and partner in collaboration with Legal, Finance and other internal stakeholders as needed to finalize.
• Builds and maintains business relationships and establishes partnerships with CROs, vendors, and other external partners including strategic partnerships and preferred provider relationships.
• Innovate and maintain tracking systems and metrics, translating complex data into actionable insights for project and program advancement.
• You can participate and work effectively with multiple cross-functional teams.
• You have strong interpersonal skills and understand relationships are key to being successful.
• You are a leader. Teams love working with you, and you are someone who takes pride in mentoring and supporting the careers of others.
• You’re a team player who is willing to roll-up your sleeves and get the job done.

Senior Specialist, Clinical Business Operations

• Engage key stakeholders across various levels of the organization to understand improvement targets
• Conduct market analysis to evaluate the current landscape
• Define capabilities required to achieve business outcomes
• Prioritize investments and initiatives
• Develop and manage the Digital Capability Roadmap for supported areas
• Manage the lifecycle of initiatives from inception through Agile execution and delivery
• Lead the creation of Lean Business Cases

Senior Manager, Business Systems & Transformation

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Lead the planning and execution of product phase out activity, working closely with internal stakeholders to ensure key deliverables are met to achieve phase out targets.
• Liaise with commercial leads to understand the end to end lifecycle strategy for a portfolio and then execute the phase out activity for identified products.
• Collaborate with Cross functional teams to ensure full phase out activity is complete both physically and in the system.
• Develop comprehensive project plans, including scope, budget, timelines, and risk management strategies.
• Monitor project progress and performance, proactively identifying and mitigating any issues or risks that may arise.
• Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
• Reviews status of projects and budgets; manages schedules and prepares status reports.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with key stakeholders.

Principal Business Process Project Management Specialist

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform
• Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight
• Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently
• Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory
• Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust
• Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs
• Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities
• Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution

Associate, Business Operations – Product Management

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Overseeing SAP S/4HANA business processes related to supply chain, specifically areas related to Quality Management and Plant Maintenance (QM & PM/EAM)
• Conducting requirements gathering/analysis via information gathering sessions with business users and technical staff
• Developing supporting process flows
• Leading analysis initiatives of existing business processes to drive continuous improvement and operational efficiency
• Creating and maintaining business requirement documentation which can include use cases, process flows, and system interface diagrams
• Collaborating with the system implementation team (internal IT and/or external partners)
• Developing training materials and conducting training sessions with business users
• Communicating effectively with business users on the status of enhancements and projects
• Staying current on SAP S/4 HANA innovations and industry best practices

SAP Business Process Principal – Quality and Plant Maintenance

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Participates in the identification, design, development, and implementation of analytical and systems-related solutions supporting CLO and related operational processes.
• Assignments are typically independent in nature and require strong problem-solving skills to address complex business and technical challenges.
• Works closely with internal stakeholders to understand requirements, develop efficient solutions, and ensure accurate and timely delivery of outputs.
• Projects often involve automation, data analysis, and database-driven processes using tools such as SQL, VBA, and Python.
• Applies technical expertise and analytical thinking to improve processes, enhance data accuracy, and streamline reporting and operational workflows.
• This role requires the ability to work independently, manage multiple priorities, and drive solutions from concept through implementation with minimal oversight.

Business Ops Analyst

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making
• Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic
• Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations
• Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives
• Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting
• Manage prioritization processes to ensure alignment with business objectives as the organization scales
• Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance
• Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology
• Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics
• Ensure alignment between business requirements and technical execution by connecting strategy with delivery
• Leverage data and analytics to inform decision making, build insights, and support leadership priorities
• Identify trends and emerging risks across the business and proactively highlight areas requiring attention
• Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges
• Operate with a high degree of autonomy while maintaining close alignment with PMO leadership

Senior Manager, Business Operations

• Leads a broad range of complex supply chain processes, such as inventory analysis and planning, demand planning, import/export operations, and sales and operations planning (SOP)
• Identifies opportunities for process improvement and leads/develops recommendations and provides insight for management
• Independently executes complex demand and supply matching activities, connecting planning to execution, and identifying issues and their impact
• Works cross-functionally to prioritize backlog
• Partners with global business units and supply bases to generate and deliver demand signals
• Leads cross-functional regional and global business unit planning teams to maintain and enhance the current business processes
• Defines and reviews performance metrics on a regular basis, identifying opportunities for improvement actions to address
• Contributes to priority projects by adding creative insights and developing recommendations
• Communicates requirements and guidelines to the regional and global business unit planning teams
• Mentors junior-level staff and establishes guidelines for the mentorship programs
• Leads and manages a Regulatory Trade Compliance program.

• Manage essential administrative functions within the Corporate Finance team
• Verify adherence to internal compliance protocols and standards
• Analyze intricate issues and propose viable solutions
• Mentor and guide junior team members in their development
• Cultivate substantial relationships with clients to enhance service delivery
• Navigate operational complexities to support team objectives
• Contribute to the enhancement of personal branding and technical skills
• Assist in the overall success of the firm through collaborative efforts

Business Operations – Executive Support Specialist

• Lead and manage complex, cross-functional claims and medical management projects from initiation through execution and delivery.
• Serve as a strategic partner to Operations leadership, deeply integrating into business operations to drive impactful outcomes.
• Act as both Project Manager and Business Analyst, analyzing business workflows, policies, and rules to design and implement effective solutions.
• Function as a Product Owner, translating business needs into actionable requirements and overseeing solution development.
• Collaborate closely with IT teams to manage technical project components, ensuring alignment between business goals and system capabilities.
• Develop and maintain detailed project documentation, including project plans, process flows, requirements, and status reports.
• Responsible for managing the budget and/or financial implications of more complex projects
• Utilize data analytics and reporting tools to identify trends, solve problems, and drive continuous process improvement.
• Communicate complex technical concepts in clear, business-friendly language to stakeholders, including internal and external partners.
• Ensure projects are delivered on time, within scope, and aligned with strategic objectives.
• Group facilitation/presentation influencing various internal (these may be cross-functional/segment) and external parties (e.g., vendor management)

Senior Project Manager, Business Operations

• Overseeing SAP S/4HANA business processes related to supply chain
• Ensuring seamless integration, standardization, and optimization of supply chain processes
• Championing SAP process harmonization
• Implementing scalable systems and processes to support rapid growth and complexity
• Shaping the SAP supply chain strategy, balancing cost, service, and agility
• Conducting requirements gathering/analysis with business users and technical staff
• Developing supporting process flows and maintaining business requirement documentation
• Collaborating with the system implementation team for business process excellence
• Developing training materials and conducting training sessions with business users

SAP Business Process Lead – Distribution

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Collaborate with senior leadership to develop and execute strategic initiatives that align with the company’s long-term goals.
• Identify and implement process improvements across various business functions to enhance efficiency and drive growth.
• Conduct comprehensive research to analyze market trends, competitor activities, and potential opportunities for expansion.
• Lead and manage a variety of high-impact projects, ensuring timely delivery, from concept through execution, and alignment with strategic objectives.
• Provide financial insights and analysis to support decision-making, including budgeting, forecasting, and performance monitoring.
• Work closely with teams across the organization to ensure cohesive and effective execution of strategic initiatives.
• Support business development efforts by identifying and evaluating new opportunities for growth and expansion.
• Demonstrate a strong focus on execution, taking ownership of tasks and projects, ensuring they are brought to successful completion.
• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Senior Manager, Business Operations and Strategy

• Proactively identify bottlenecks across the Administration and other GO Team functions and drive operational improvements across Administration.
• Lead a portfolio from small to large-scale Administration initiatives (office operations, facilities, space planning, and procurement) from scoping through implementation, benefits realization, and handoff to operations.
• Build integrated project plans (scope, requirements, timelines, milestones, dependencies, resourcing, communications, and governance) and drive disciplined execution across multiple concurrent workstreams.
• Develop executive-ready business cases and decision materials, including problem statements, options, financials (costs/savings/avoidance), risks, and implementation considerations.
• Provide concise, accurate, and timely status, issue, and decision reporting for senior leadership; maintain dashboards that communicate progress, risks, budget, and upcoming milestones.
• Identify risks, constraints, and interdependencies early; proactively remove execution bottlenecks, escalate as needed, and drive alignment on tradeoffs.
• Partner with the firm’s Transformation PMO and project managers in other functions to support firmwide initiatives, ensuring Administration workstreams are integrated, sequenced, and executed effectively.
• Track progress and change using objective and subjective measures (e.g., KPIs, service levels, adoption, stakeholder feedback); document lessons learned and drive standardization and continuous improvement.
• Operational and project budgets across the Administration business unit including developing, reviewing, tracking expenditures and preparing timely, accurate budget reports. Partners with FP&A and Administration colleagues to reconcile discrepancies.

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Business Operations Manager

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Senior Program Manager, Business Operations

Senior Manager, Business Operations

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Senior Manager, Business Operations and Strategy

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