Business Operations

• Lead process discovery and operating model analysis across strategic initiatives, translating complex business challenges into clear, decision-ready artefacts.
• Facilitate workshops to challenge assumptions, identify process gaps, dependencies, business rules, data impacts and unresolved ownership before solution decisions are made.
• Assess change across people, process, platform and data, translating process insights into practical operating model considerations and implementation recommendations.
• Develop current and future state process models, using BPMN and other structured artefacts appropriate to the decision being supported.
• Build and embed the Enterprise Process & Operating Model Framework by developing standards, templates, modelling conventions and reusable process assets.
• Maintain enterprise process knowledge, ensuring process information is governed, reusable and provides consistent inputs into business and technology decisions.

Business Process Manager – Parametric

• Own the source of truth for growth performance across Later Social's PLG funnel (acquisition, activation, conversion, retention, and expansion) and Creator application, activation, and engagement analytics.
• Apply a CRO lens: surface what's working and what isn't, size the opportunity, and recommend the next test or fix proactively, with a clear point of view.
• Build and maintain the dashboards, models, and definitions the whole group trusts for product metrics; partner with Data & Analytics so one set of numbers drives every conversation.
• Partner with TPMs on team OKRs: baselines, targets, weekly pacing, and clear escalation when the business is off track.
• Lead the recurring funnel and metrics reviews for product growth and Creator sales growth: set the agenda, drive the discussion to decisions, and own the follow-through.
• Keep the group's timelines, deliverables, and operational commitments on schedule, and keep the GM ahead of what's due and what's at risk.
• Support the GM on product and business metrics tracking, translating data into action plans with a clear recommendation, not just a status update.
• Pressure-test plans, model scenarios, and bring an independent, data-backed perspective the GM can rely on.
• Prepare the documents and presentations the group needs for leadership, board, and cross-functional audiences, translating data into a clear story.
• Own smaller projects end to end, from framing the question to landing the outcome.
• Partner across Product, Marketing, Data, GTM, and Finance; with Marketing specifically, keep growth reporting transparent and forward-leaning.
• Constructively challenge the team on priorities, pace, and where their time is best spent, raising the bar without owning their roadmaps.
• Drive alignment across Later Social and Creator stakeholders by creating shared metrics, clear operating rhythms, and crisp escalation paths.

Senior Manager, Growth and Business Operations

• Maintain accurate books and records for multiple small to mid-sized clients
• Record daily financial transactions and perform timely cash postings and reconciliations
• Manage accounts payable and accounts receivable
• Prepare and reconcile general ledger and balance sheet and P&L accounts
• Ensure compliance with tax regulations and prepare required payroll and tax filings

AP Specialist – Business Process Outsourcing

• Implement Thermo Fisher Scientific's Continuous Improvement Business System across the organization
• Guide strategic change, cultivate operational excellence, and develop a culture of continuous improvement to achieve business goals
• Establish multi-year strategic roadmaps, guide process improvement initiatives, and support teams in lean methodologies
• Collaborate with business leaders to identify transformational opportunities, develop and execute improvement strategies, and build sustainable processes that enhance operational efficiency
• Guide the PPI Steering Committee, manage an active pipeline of improvement projects, and facilitate adoption of lean management systems including tiered daily management, Gemba walks, and leader standard work
• Coach and build capability at all levels, helping teams increase autonomy and facilitate positive change

Director, Business Transformation, Continuous Improvement, Business Systems

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• Communicates team progress.
• Performs cost and benefit analyses.

Business Process Improvement Manager – Operational Excellence

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Co-develop and own SCIEX's global multi-year AI transformation strategy
• Identify, prioritize, and deploy high-value AI use cases across various sectors
• Partner with internal teams and vendors to design, pilot, scale, and sustain AI solutions
• Own end-to-end delivery of AI and digital initiatives
• Develop productive partnerships with leading AI solution vendors
• Lead cross-functional teams in a matrixed environment
• Drive structured change management, training, communications, and user feedback loops

Senior Director, Global AI Deployment – Business Process Transformation

• Build and run the partnerships pipeline for Jerry's new product lines, from initial outreach through signed agreement and successful onboarding.
• Lead insurance carrier and partner conversations independently - qualifying partner fit, understanding what each partner needs, structuring the right value proposition for each, and running the process to close.
• Design creative deal structures for partners who won't fit a standard path. If the obvious approach gets a no, you figure out what alternative arrangement unlocks the relationship.
• Own partner success post-close — work with internal teams to make sure new partners ramp, stay engaged, and become long-term relationships rather than one-time transactions.
• Contribute to vertical strategy — your ground-level view of what partners will and won't accept feeds directly into how we sequence and structure new product bets.

Director, Business Operations – New Partnerships

• Oversee the financial, strategic, and tactical execution of the semiconductor backend manufacturing cycle.
• Lead end-to-end negotiation of Master Service Agreements (MSAs), Service Level Agreements (SLAs), and complex commercial contracts with global OSATs and backend vendors.
• Own the operational relationship with OSAT partners and backend suppliers.
• Manage backend operational budget, including OpEx, CapEx planning, and headcount management.
• Oversee product ramp from the NPI phase to high-volume manufacturing for all packaging, assembly, and test operations.

Business Operations Director

• Run the day-to-day financial operations of clients including general ledger, payables, receivables, payroll, collections, and financial reporting
• Monitor team’s use of internal procedures and controls
• Manage both onshore and offshore staff on an ongoing basis
• Assist in the preparation of financial statements in compliance with official guidelines
• Manage communications with various stakeholders
• Handle journal entries, reconciliations, and monthly/annual closing processes
• Assist in the preparation of budgets and forecasts
• Review accounting information to resolve inaccuracies
• Convert customers to new accounting systems
• Advise and assist with technical accounting decisions

Manager – Life Sciences, Business Process Outsourcing

• Lead development and continuous improvement of CSO business processes, governance, and operational infrastructure
• Translate priorities into execution plans and track outcomes, risks, and delivery
• Drive initiatives across country delivery, site engagement, monitoring oversight, and continuous improvement
• Synthesize insights and data into actionable recommendations to improve decision-making and performance
• Lead resource planning, forecasting, and tracking across CSO sub-functions
• Develop dashboards and executive-ready reports on performance, capacity, and priorities
• Serve as Sub-Process Owner for key CSO processes, ensuring governance and compliance
• Support process and system enhancements to improve execution and scalability
• Strengthen onboarding, knowledge sharing, and ways of working across CSO

Senior Manager, CSO Business and Process Lead

• Translate business strategy into a prioritized roadmap of initiatives
• Partner with leaders across Sales, Product, Finance, Analytics, and Operations
• Lead high-impact cross-functional initiatives
• Use data and performance insights to identify opportunities and evaluate progress
• Lead and improve the team’s rhythm of business
• Support long-range planning and annual operating plan processes
• Build clear materials and recommendations for decision-making
• Improve processes, planning mechanisms, and operating models

Principal Business Operations Manager

• Apply First Principles Problem Solving to deconstruct the company's most complex strategic and operational challenges, creating scalable operating models and frameworks that become repeatable standards across the business.
• Drive an AI First approach to business operations by reimagining workflows, designing AI-powered operating systems, and identifying opportunities to fundamentally improve how HackerOne plans, executes, and makes decisions.
• Embed Data-Driven Decision Making into executive planning, operational reviews, forecasting, and performance management by developing trusted metrics, feedback loops, and decision frameworks that improve organizational effectiveness.
• Demonstrate Change Agility by helping leaders navigate evolving business priorities, designing operating mechanisms that increase organizational adaptability, and enabling teams to execute effectively through change.
• Lead enterprise-wide, cross-functional initiatives from opportunity identification through implementation, influencing senior leaders and driving alignment across multiple organizations.
• Serve as a trusted advisor to executive leadership on strategic planning, operating cadence, organizational effectiveness, and execution against company priorities.
• Design scalable business processes, governance models, and operating mechanisms that improve execution, reduce organizational friction, and increase long-term business leverage.
• Mentor peers and leaders by sharing strategic frameworks, operational best practices, and systems thinking that elevate Business Operations across the organization.

• Lead financial planning, forecasting, and budgeting processes to support short- and long-term business objectives
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth

Senior Manager, Business Ops / Finance

• Provide strategic and operational finance leadership to support business performance, decision-making, and long-range planning.
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance.
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability.
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency.
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development.
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements.
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth.

• Drive the efficient operations of the business.
• Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.
• Business Operations
• Inventory Management
• Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
• Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
• Accounts Receivable Support
• Customer Contact Information Database Management (Vonigo & Quo)
• Repair Photo Database Management (CompanyCam)
• Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
• Business Compliance Management
• Vehicle Info & Maintenance Management
• Assist in Develop & Document SOPs
• Scheduling
• Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
• Communicate with customers to plan and confirm repair date/time
• Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
• Assist w/ Creating & Sending Quotes
• Customer Follow-up & Misc Communication
• Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Business Operations Coordinator – Part Time

• Serve as contracting and finance subject matter expert and main point of contact (POC) for Clinical Assay Leads and external vendors
• Draft, review and execute all CBx contracts to support critical timelines on behalf of Clinical Assay Leads
• Engage external vendors and manage contract life cycle
• Collaborate with Global Procurement to effectively life-cycle manage MSAs for CBx vendors
• Develop and/or improve tools for tracking and real time analysis of CBx financial data
• Coordinate within CBx, Finance, Clinical teams and CROs to ensure timely resolution of issues and in generation of Purchase Orders (PO) and invoices
• Oversee and provide operational support for multiple Business Operations initiatives within CBx
• Serve as the SME and primary point of contact within CBx for one or more key systems/processes, including but not limited to TMF, Portfolio on Demand, Buy on Demand, Veeva and/or Submission Ready Document QC
• Maintain best documentation practices by effectively managing, storing and distributing necessary contracts or reports
• Perform redaction of contracts and MSAs for vendor sensitive (pricing and confidential) information for regulatory purpose (e.g., HGRAC and health authorities’ inspections, external audits by the third parties)
• Partner with key functional lines to establish and maintain business operations best practices
• Prepare and critically review key CBx metrics on a quarterly and annual basis
• Perform document and process management by capturing financial and/or bioanalytical study/report entries in appropriate systems
• Assist in creation of appropriate Job Aids
• Follow and contribute to internal best practices and processes consistently and ensure that quality meets Pfizer standards while harmonizing and enhancing productivity

Business Operations Manager

• Partner with business and technology teams to improve systems, workflows, and operational processes
• Gather and translate business needs into clear requirements
• Support solution design and implementation
• Help ensure new capabilities deliver measurable value
• Conduct application configuration in Salesforce and supporting applications
• Validate functionality and coordinate user acceptance testing with stakeholders
• Conduct data analysis, write queries, and develop reports
• Identify opportunities to improve efficiency, scalability, and user experience

Business Systems Manager – Customer Care Management

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs
• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

Senior Strategy and Business Operations Manager

• Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations
• Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement
• Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations
• Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement.
• Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency.
• Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes.
• Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers.
• Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions.
• Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights.
• Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial.
• Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead
• Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve

Business Operations jobs in Massachusetts

See all jobs on JobTailor

Business Process Manager – Parametric

Senior Manager, Growth and Business Operations

AP Specialist – Business Process Outsourcing

Director, Business Transformation, Continuous Improvement, Business Systems

Business Process Improvement Manager – Operational Excellence

Senior Associate, BizOps & Analytics

Senior Director, Global AI Deployment – Business Process Transformation

Director, Business Operations – New Partnerships

Business Operations Director

Manager – Life Sciences, Business Process Outsourcing

Senior Manager, CSO Business and Process Lead

Principal Business Operations Manager

Business Operations Director

Senior Manager, Business Ops / Finance

Senior Manager, Business Ops / Finance

Business Operations Coordinator – Part Time

Business Operations Manager

Business Systems Manager – Customer Care Management

Senior Strategy and Business Operations Manager

Business Operations Associate