Business Operations Coordinator – Part Time

Surface Experts

Business Operations Coordinator managing back office and operations tasks for Surface Experts. Drive efficient business workflows while collaborating with teams and prioritizing customer service.

Posted 6/24/2026part-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $35 per hourWebsite

About the role

Key responsibilities & impact

Drive the efficient operations of the business.
Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.
Business Operations
Inventory Management
Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
Accounts Receivable Support
Customer Contact Information Database Management (Vonigo & Quo)
Repair Photo Database Management (CompanyCam)
Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
Business Compliance Management
Vehicle Info & Maintenance Management
Assist in Develop & Document SOPs
Scheduling
Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
Communicate with customers to plan and confirm repair date/time
Weekly Schedule Development & Distribution
Business Development (Account Management Support)
Assist w/ Creating & Sending Quotes
Customer Follow-up & Misc Communication
Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
Identify, implement, and document solutions to improve business methods and processes
Prioritize customer relationships and customer service

Requirements

What you’ll need

Goal-oriented, self-starter, and energetic
Licensed to operate a passenger car and have a clean driving record
Professional, caring, and service-minded
Readiness to become a meaningful part of a strong team and growing business
Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Benefits

Comp & perks

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business OperationsInventory ManagementInvoice PreparationAccounts Receivable SupportSOP DevelopmentSchedulingBusiness DevelopmentCustomer Follow-upOutside Sales

Soft Skills

Goal-orientedSelf-starterEnergeticProfessionalCaringService-mindedTeam-orientedDetail-orientedCustomer service

Certifications

Driver's License