Surface Experts

Account Executive

• Meet with 10-12+ contacts per day.
• Drive to multifamily, hospitality, and commercial locations to introduce Surface Experts repair solutions, with the goal to build trust by educating customers on how repairs save money and time compared to replacement.
• Utilize proven playbook – we supply a clear script, targeted territory lists, demos, and hands on training, so you can win even without prior sales experience.
• Coordinate with repair technicians and the franchise owner to ensure customer satisfaction.
• Documenting sales activities in CRM, by tracking a client from lead to Work Order and all the steps in between.

Field Sales Representative

General

• Complete 4 or more creative repairs on-site each day
• Perform work on-location while displaying good customer service and communication
• Problem-solve with repairs in a variety of settings like apartments, hotels, and construction sites

Creative Repair Specialist

Business Operations

• Drive the efficient operations of the business.
• Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.
• Business Operations
• Inventory Management
• Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
• Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
• Accounts Receivable Support
• Customer Contact Information Database Management (Vonigo & Quo)
• Repair Photo Database Management (CompanyCam)
• Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
• Business Compliance Management
• Vehicle Info & Maintenance Management
• Assist in Develop & Document SOPs
• Scheduling
• Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
• Communicate with customers to plan and confirm repair date/time
• Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
• Assist w/ Creating & Sending Quotes
• Customer Follow-up & Misc Communication
• Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Business Operations Coordinator – Part Time

Marketing Operations

• Manage the Marketing team's Microsoft Planner board, ensuring projects are organized, current, and progressing according to schedule.
• Help manage timelines for recurring marketing initiatives and department projects.
• Coordinate with team members to keep projects moving and follow up on outstanding tasks.
• Maintain marketing templates, documentation, and shared resources.
• Serve as the operational hub for the Marketing team by monitoring recurring deadlines, tracking deliverables, and helping ensure nothing falls through the cracks.
• Maintain checklists, timelines, and task lists for recurring marketing processes.
• Help ensure recurring initiatives (newsletters, HQ Downloads, email campaigns, conference milestones, onboarding tasks, Google Business Profile setup, etc.) are completed on schedule.
• Maintain and improve department workflows to increase efficiency and consistency.
• Build email campaigns using existing templates and content provided by the Marketing team.
• Manage email audiences and audience segments. Import customer lists via CSV. Assign appropriate audience segments for campaigns.
• Schedule email campaigns according to the marketing calendar. Export campaign reports, update reporting spreadsheets, and archive reports.
• Own the monthly Surface Experts company newsletter from content collection through distribution.
• Collect content for company newsletters from content submission forms and emails from franchisees.
• Build monthly company newsletter using existing template. Coordinate with proofreaders and revise schedule newsletter. Maintain internal email audience by adding new employees and archiving inactive email addresses.
• Help ensure each monthly newsletter is delivered accurately and on time.
• Monitor the Surface Experts Marketing inbox. Respond to routine marketing requests. Route more complex requests to the appropriate team member.
• Assist franchisees with marketing questions and resources.
• Create Location pages for new franchisees using established templates. Update existing Location pages as requested.
• Perform routine website content updates in WordPress.
• Create Google Business Profiles for new franchise locations using established templates. Assist franchisees through the Google Business Profile verification process. Update business profile information as needed.

Field Sales Representative

Creative Repair Specialist

Business Operations Coordinator – Part Time

Marketing Operations Coordinator