Marketing Operations Coordinator

Surface Experts

Marketing Operations Coordinator managing organizational tasks for the Marketing team. Handling project timelines, marketing processes, and administrative support in a fully remote environment.

Posted 6/20/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Manage the Marketing team's Microsoft Planner board, ensuring projects are organized, current, and progressing according to schedule.
Help manage timelines for recurring marketing initiatives and department projects.
Coordinate with team members to keep projects moving and follow up on outstanding tasks.
Maintain marketing templates, documentation, and shared resources.
Serve as the operational hub for the Marketing team by monitoring recurring deadlines, tracking deliverables, and helping ensure nothing falls through the cracks.
Maintain checklists, timelines, and task lists for recurring marketing processes.
Help ensure recurring initiatives (newsletters, HQ Downloads, email campaigns, conference milestones, onboarding tasks, Google Business Profile setup, etc.) are completed on schedule.
Maintain and improve department workflows to increase efficiency and consistency.
Build email campaigns using existing templates and content provided by the Marketing team.
Manage email audiences and audience segments. Import customer lists via CSV. Assign appropriate audience segments for campaigns.
Schedule email campaigns according to the marketing calendar. Export campaign reports, update reporting spreadsheets, and archive reports.
Own the monthly Surface Experts company newsletter from content collection through distribution.
Collect content for company newsletters from content submission forms and emails from franchisees.
Build monthly company newsletter using existing template. Coordinate with proofreaders and revise schedule newsletter. Maintain internal email audience by adding new employees and archiving inactive email addresses.
Help ensure each monthly newsletter is delivered accurately and on time.
Monitor the Surface Experts Marketing inbox. Respond to routine marketing requests. Route more complex requests to the appropriate team member.
Assist franchisees with marketing questions and resources.
Create Location pages for new franchisees using established templates. Update existing Location pages as requested.
Perform routine website content updates in WordPress.
Create Google Business Profiles for new franchise locations using established templates. Assist franchisees through the Google Business Profile verification process. Update business profile information as needed.

Requirements

What you’ll need

Highly organized with exceptional attention to detail
Strong written communication skills
Able to manage multiple priorities and deadlines
Dependable with excellent follow-through
Comfortable learning new software platforms
Process-oriented and enjoys creating order from many moving pieces
Friendly, professional, and customer-service minded when supporting franchisees and internal team members.
Prolonged periods sitting at a desk and working on a computer.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

email campaign managementcontent collectionwebsite content updatesGoogle Business Profile setupMicrosoft PlannerWordPressaudience segmentationproject managementworkflow improvementtemplate maintenance

Soft Skills

highly organizedattention to detailstrong written communicationmulti-priority managementdependableexcellent follow-throughprocess-orientedcustomer-service mindedfriendlyprofessional