Business Operations

• Support and execute Business Process Optimization functions, including project coordination, business process mapping and review, product backlog management, and business intelligence/data governance initiatives.
• Facilitate implementation of process or technology improvement opportunities by managing BPO projects.
• Collaborate with business partners to identify, document and develop requirements on new backlog tasks for existing software applications.
• Participate in roadmap development.
• Collaborate with Field Operations teams to understand daily processes, pain points, system needs, and opportunities to improve work execution, communication, reporting, and decision-making.
• Evaluate Field Operations workflows and technology solutions to identify standardization opportunities, reduce manual effort, and improve data quality.
• Develop strong working relationships with business partners, IT stakeholders, consultants and vendors.

Business Process Professional II

• Manage end-to-end onboarding and offboarding processes using automated workflows and Smartsheet, including provisioning and revoking access to account technologies, coordinating welcome communications, and maintaining comprehensive process documentation
• Administer SharePoint sites across multiple levels including content updates, site architecture, page creation, permissions management, and ongoing maintenance to ensure optimal functionality and user experience
• Create, edit, and manage Smartsheet forms, workflows, and automation including setting up notification systems, configuring access permissions, and building solutions that anticipate downstream operational needs
• Provide ad hoc administrative support to the Account Senior Leadership Team including calendar coordination, meeting scheduling, travel coordination, and logistical planning
• Facilitate in-person meeting logistics including reserving meeting spaces, coordinating catering, and providing recommendations for hotels, restaurants, and team activities
• Coordinate and execute special account initiatives and engagement activities, including volunteer opportunities and team-building events, ensuring seamless execution across a distributed workforce
• Support client-led functions by coordinating information requests and ensuring timely, accurate responses to stakeholder needs
• Maintain organizational charts using Organimi, ensuring accuracy and timely updates that reflect team changes across 500+ employees
• Anticipate leadership needs and take initiative to address them proactively, exercising sound judgment when handling sensitive information and maintaining strict confidentiality

Business Operations Administrator

• Drive strategic business operations for the Platform Engineering organization by translating executive priorities into scalable operating models
• Lead financial and workforce planning initiatives including budget forecasting, vendor optimization, headcount management, and operational planning
• Partner across Engineering, Product, Finance, HR, Procurement, Legal, and executive leadership to identify operational gaps, streamline processes, and deliver transformational initiatives
• Build executive-ready reporting, dashboards, and business insights using tools such as Excel, Tableau, and PowerPoint
• Shape the future of Platform Engineering operations by bringing structure to complex environments, influencing senior leaders, and driving high-impact programs

Senior Staff Business Operations Manager

• Collect, analyze, and interpret complex data sets using advanced statistical techniques to support decision-making and operational efficiency.
• Develop and maintain data management processes and tools to ensure data integrity and accessibility.
• Collaborate with business units to identify operational challenges and implement data-driven solutions.
• Monitor and report on key performance indicators (KPIs) related to data quality and operational effectiveness.
• Support automation initiatives to streamline data workflows and reduce manual effort.
• Ensure compliance with data governance policies and standards.
• Assist in the preparation of reports and presentations for leadership and stakeholders.
• Participate in cross-functional projects to enhance operational capabilities and data utilization.
• Work with Data Custodians/Stewards and other roles to improve data quality, accessibility, and value for the organization.

Business Operations Manager

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• Communicates team progress.
• Performs cost and benefit analyses.

Business Process Improvement Manager – Operational Excellence

• Lead commercial development activities across major customer opportunities
• Partner with Customer Development leaders to develop commercial strategies from early customer engagement through executed lease
• Structure and negotiate complex commercial agreements, including LOIs, term sheets, CRAs, leases, strategic partnership agreements, and related transaction documents
• Develop innovative commercial structures that appropriately balance customer requirements, Rowan objectives, financing considerations, and long-term portfolio value
• Identify commercial risks and proactively develop creative solutions
• Apply creativity, innovation, and structured problem solving to improve commercial outcomes
• Develop repeatable commercial frameworks that simplify future negotiations and improve execution
• Challenge traditional approaches and identify opportunities to improve Rowan's commercial competitiveness
• Continuously iterate commercial structures based on customer feedback, financing requirements, market trends, and lessons learned from prior transactions
• Drive commercial execution across multiple concurrent transactions
• Coordinate cross-functional workstreams involving Legal, Finance, Engineering, Energy, Development, Tax, Insurance, and executive leadership
• Maintain visibility into commercial milestones, risks, dependencies, and critical decision points
• Help remove organizational friction and accelerate decision-making
• Support development of strategic relationships with utilities, financing partners, and other commercial partners
• Evaluate partnership structures that improve Rowan's competitive position
• Help develop commercial capabilities across the broader BD Ops organization
• Share lessons learned and best practices from active transactions
• Foster a culture of ownership, urgency, innovation, and continuous improvement

Director, Business Development Operations

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes
• guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management
• guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes
• maintains compliance with policies, procedures and regulations
• identify process gaps and opportunities, recommend solutions and develop and monitor key process performance indicators
• aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output
• defines, develops and evaluates performance metrics to establish process success
• engages stakeholders to ensure cohesive and continuous alignment to measures of success
• utilizes and oversees reporting, data, and analytics to measure process and project performance
• ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities
• manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated
• builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Director, Business Process Ownership – Claims Optimization

• Translate business strategy into a prioritized roadmap of initiatives
• Partner with leaders across Sales, Product, Finance, Analytics, and Operations
• Lead high-impact cross-functional initiatives
• Use data and performance insights to identify opportunities and evaluate progress
• Lead and improve the team’s rhythm of business
• Support long-range planning and annual operating plan processes
• Build clear materials and recommendations for decision-making
• Improve processes, planning mechanisms, and operating models

Principal Business Operations Manager

• plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
• Understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.
• Support alignment of process to overall experience strategy and vision.
• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Process Owner – Bank

• Develops, sustains, and manages defined business processes through a structured approach.
• Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Assists with development of communication plans for customers and internal stakeholders.
• Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance.
• Identifies trends and opportunities for existing business process and proposes recommendations for enhancements.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Process Owner II

• Lead or support multiple Business Process Optimization functions including project management and business process mapping.
• Serve as a key point of contact for Procore platform strategy and user support across multiple teams.
• Conduct training for internal and external users.
• Collaborate to define, streamline, and automate construction-related processes.
• Provide ongoing support for business users including triaging application issues and maintaining configuration.

Business Process Professional III, Procore Product Specialist

• Own field readiness across our go-to-market organization.
• Run the operational cadence that keeps the PMM team aligned and accountable.
• Manage the sales play portfolio as a product with real users and measurable outcomes.
• Analyze trends and extract insights that reveal where PMM creates outsized impact.
• Establish and enforce the frameworks that govern how each asset type gets built.
• Own the strategic refresh cycle for the field readiness portal.
• Work cross-functionally with PMMs, sales leadership, and RevOps.

Senior Business Operations Manager, Product Marketing

• Administer and maintain general Planview application settings
• Manage resource data and ensure accuracy
• Support report updates and enhancements
• Provide functional support to end users

Planview Administrator – Business Process Professional II

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs
• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

Senior Strategy and Business Operations Manager

• Perform a wide range of operations support activities.
• Ensure consistent and effective creation of non-design work orders, as well as service and material purchase requisitions, and work order reconciliation activities where needed.
• Ensure a high level of accuracy within all operating systems to support data integrity and process adherence in addition to supporting automation opportunities.
• Provide backup administrative support functions as required.
• Manage non-design work order creation, purchase requisition creation, and/or work order reconciliation for Operations business needs.
• Assist business unit customers with SAP errors related to work order release, purchase requisition release and other barriers to work.
• Support development and implementation of related automation support for respective workstreams.
• Assist business unit with training and utilization of automation.
• Communicate and work effectively with business unit and build and leverage strong partnerships with stakeholder groups and customers at a variety of levels to maximize productivity, utilization, and operational efficiency of all resources.
• Maintains thorough knowledge of work processes, Capital and O&M requirements, vendors and contracts, safety requirements and other information as necessary to perform the role.
• Ensure requests are processed accurately in a timely manner.

Business Operations Support Specialist – Entry or Senior Level

• As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them.
• You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company.
• This role sits at the intersection of enterprise systems, integration architecture, and operational execution.
• You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency.
• You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows.
• In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness.
• This is a hands-on leadership role for someone who can operate both strategically and tactically setting direction while actively unblocking teams and driving execution.

Director, Business Systems and Integration

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• Supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise
• Serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited
• Analyzes transaction data and investigates discrepancies
• Coordinates with internal partners
• Supports high-value client activity through direct outreach and issue resolution
• Manages multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment

Business Operations Analyst

• Develop comprehensive plans to develop, manufacture, qualify and integrate Payload Accommodations sub-systems.
• Coordinate with design engineers, procurement, procurement, operations, test engineers, production, and test engineering, to ensure all aspects of the build and test are driving to plan.
• Manage key program metrics (and associated reporting tools) in areas such as: budget, engineering schedules, equipment schedules, procurement schedules, build schedules, test schedules, program management status reports, and resource plans.
• Develop recovery strategies when non-conformances or other escapes are identified.
• Identify risk, document, communicate, develop mitigation plans and drive to an acceptable level.
• Communicate status, critical paths, challenges, and recommended solutions.
• Track budgets and manage the committed/ uncommitted forecast, variance and other financial metrics.
• Develop change assessments and find alternatives to mitigate budget increases.
• Deliver actionable insights on financial performance and opportunities to reduce costs without impacting performance.
• Develop and manage detailed schedules & trackers for all build and test activities.
• Coordinate progress with higher level IMS. Perform schedule baseline change control, collect, and track performance, conduct critical path and variance analyses.
• Provide regular updates to all team members on progress and risks to meet overall schedule.
• Collaborate with purchasing and supplier management to ensure on-time delivery of hardware (flight/ground) to Integration.
• Ensure resource and facility conflicts are resolved.

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