Director, Business Systems and Integration

SugarCRM

Director of Business Systems & Integration overseeing internal business applications and integrations at SugarAI. Leading a team to modernize systems and incorporate AI capabilities for operational excellence.

Posted 6/11/2026full-timeDenver • Colorado • 🇺🇸 United StatesLead💰 $156,000 - $180,000 per yearWebsite

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Hard Skills

enterprise business applicationssystems administrationintegration architectureCRM systemsAPIsautomation platformssystem interoperabilitydata model configurationgovernance modelsoperating models

Soft Skills

leadershipstrategic planningtactical executionteam managementcommunicationproblem-solvingpredictabilitytransparencyoperational effectivenesssupporting execution

Tools & Technologies

SaaS environmentAI-enabled capabilitiesintelligent automationoperational insightsiApps team toolsintegration platformsbusiness systemsdocumentation toolstesting toolssupport systems

Industry Keywords

integration strategyscalable processesfragmented systemsenterprise integrationbusiness systems governanceoperational workflowsAI-assisted processesdata governancesystem connectivityprocess ownership

About the role

Key responsibilities & impact

As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them.
You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company.
This role sits at the intersection of enterprise systems, integration architecture, and operational execution.
You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency.
You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows.
In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness.
This is a hands-on leadership role for someone who can operate both strategically and tactically setting direction while actively unblocking teams and driving execution.

Requirements

What you’ll need

10+ years of experience in enterprise business applications, systems administration, integration, or IT leadership roles, with at least 3 years leading teams and managing people in a senior leadership capacity.
Demonstrated experience owning and administering CRM or enterprise business systems at the configuration, process, and data model level.
Strong experience with enterprise integration strategy, APIs, automation platforms, and system interoperability in a SaaS environment.
Proven ability to modernize fragmented systems or integration environments by introducing scalable governance, operating models, and clear ownership.
Ability to operate strategically and tactically, setting direction while actively supporting execution.

Benefits

Comp & perks

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!