SugarCRM

Account Executive

• Deliver on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action.
• Help teams focus on what matters most and know exactly what to do next.
• Build intelligent, intuitive solutions that work within the flow of how teams actually sell and serve.
• Solve complex, real-world challenges where relationships, context, and precision make all the difference.
• Create an environment where thoughtful ideas move quickly and people are trusted to lead.

Account Executive, Business Development, Customer Success, Channel

Database Administrator

• Develop and maintain database documentation, including data standards, procedures and definitions for data elements and tables in the company.
• Identify and implement database requirements for new or existing applications by working collaboratively with other teams.
• Optimize database performance and efficiency by evaluating and recommending new database technologies.
• Support users and developers by resolving data-related technical issues and troubleshooting queries by guiding them with best practices.
• Execute regular database maintenance tasks, including database defragmentation, backups, and database replication.
• Design, install, configure and maintain database systems, including monitoring, patching, tuning and troubleshooting issues.
• Provide a seamless flow of information by keeping the database running smoothly.
• Ensure data security and integrity, including implementation of access controls, backups and recovery plans.
• Support ongoing database operations to support application and customer activities

MySQL/Postgres Database Administrator

• Own strategic accounts end-to-end.
• Build and execute value pyramids, value maps, account and opportunity plans.
• Lead discovery workshops and shape demand.
• Position ROI-led, platform-based value propositions.
• Drive complex deals from SRL to Finance Closed.
• Navigate commercial negotiations.
• Align across multiple teams for a coordinated GTM approach.
• Support SCs with Value Maps for demo readiness and POCs.
• Stay ahead of CRM/CX, ERP, and AI trends.
• Craft differentiated plays against major competitors.

Senior Account Executive – CRM/CX, New Logo

Data Engineer

• Own Databricks production support for the Sugar Predict data platform, including monitoring, alerting, and incident response across all production data flows
• Maintain and report on SLA performance metrics for data pipeline delivery, ensuring visibility into platform health and accountability across internal and external stakeholders
• Identify and implement pipeline optimizations that reduce Databricks compute costs, improve throughput, and reduce processing windows while tracking impacts through measurable KPIs
• Migrate legacy ETL/ELT pipelines to Databricks, building automation tooling to reduce manual intervention and ensure uninterrupted data delivery during transitions
• Support new customers onboarding by provisioning, validating, and hardening tenant data pipelines that deliver reliable, isolated data from day one
• Design and build high-performance Databricks pipelines that ingest, transform, and serve ERP and CRM data at scale across both Azure and AWS environments
• Own the Delta Lake architecture including schema design, partitioning strategies, data quality enforcement, and incremental processing patterns
• Enforce data security best practices across Databricks environments, including role-based access control, secrets management, and compliance requirements for enterprise CRM and ERP data
• Implement data quality monitoring and observability across pipeline health and ML model inputs, ensuring data integrity that directly supports Sugar Predict prediction accuracy
• Apply and enforce multi-tenant data isolation patterns ensuring reliable, secure data delivery across Sugar Predict enterprise customers
• Partner with the Enterprise Architecture team to ensure Sugar Predict data pipelines integrate seamlessly with the broader SugarAI product ecosystem
• Support a globally distributed operation through on-call rotation and after-hours incident response, meeting SLAs across multiple time zones
• Maintain technical documentation, runbooks, and architectural decision records, contributing to team knowledge sharing and operational readiness across on-call and incident response scenarios
• Apply CI/CD best practices to data pipeline development, including version control, automated testing, and deployment tooling to ensure reliable and repeatable pipeline delivery

Senior Data Engineer – Databricks

Product Manager

• Define, build, and enhance key capabilities across our product portfolio
• Help shape modern selling experiences by improving CRM workflows
• Apply AI to increase seller productivity
• Deliver insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities
• Collaborate with Engineering, UX, Architecture, and Go‑To‑Market teams to create intuitive, intelligent products that drive user adoption and business impact

Senior Product Manager

Sales Development Rep

• Lead, coach, and develop a team of Business Development Representatives (BDRs), fostering a culture of accountability, continuous learning, and career growth.
• Conduct regular 1:1s, performance reviews, call coaching, pipeline reviews, and career development conversations.
• Recruit, onboard, and retain top Sales Development talent while building a strong internal promotion pipeline.
• Establish clear performance expectations and individual development plans to help team members achieve and exceed goals.
• Own Sales Development performance metrics, including pipeline creation, meeting generation, conversion rates, activity effectiveness, and attainment against targets.
• Drive execution of inbound and outbound prospecting strategies across target accounts, industries, and buyer personas.
• Ensure high-quality opportunity qualification and seamless handoff processes to Account Executives.
• Monitor pipeline health and proactively identify risks, trends, and opportunities to improve performance.
• Reinforce best practices in discovery, prospecting, messaging, objection handling, and multi-channel outreach.
• Leverage conversation intelligence, sales engagement platforms, and AI-powered tools to improve team effectiveness and productivity.
• Partner with Sales Enablement and Sales Leadership to implement ongoing training programs and reinforce sales methodologies.
• Create a culture of continuous improvement through call reviews, skill assessments, and performance analytics.
• Establish and manage KPIs, dashboards, scorecards, and reporting to provide visibility into team performance and pipeline contribution.
• Deliver accurate forecasts and performance insights to Sales Leadership using historical trends and leading indicators.
• Identify process improvements that increase efficiency, scalability, and rep productivity.
• Ensure CRM data quality, process compliance, and disciplined pipeline management practices.
• Partner with Marketing to optimize lead management processes, campaign follow-up, account-based initiatives, and conversion performance.
• Collaborate with Revenue Operations to improve reporting, territory planning, routing, technology adoption, and operational workflows.
• Work closely with Account Executives and Sales Leadership to align pipeline generation efforts with business priorities and revenue goals.
• Support workforce planning, hiring, and organizational development initiatives in partnership with People Operations.

Sales Development Manager

Business Development Rep

• Proactively identify and engage with potential clients in the North America market through outbound telemarketing, email campaigns, social media outreach, and video prospecting.
• Build and maintain relationships with key prospects, understanding their needs, and effectively conveying how our solutions can benefit them.
• Own and manage your outbound sales pipeline (from sourcing new leads, maintaining accurate records of touchpoints and statuses in the CRM, ensuring timely follow-up, to qualified hand-off).
• Meet and exceed monthly and quarterly outbound prospecting and lead generation targets.
• Continuously research and analyze the market to identify trends, opportunities, and potential clients.
• Successfully manage and overcome prospect objections
• Stay current on the SugarCRM products and solutions
• Actively look for opportunities to improve, optimize lead management
• Record information and maintain detailed and accurate records in the CRM system

Business Development Representative

Full-stack Engineer

• Take an AI-driven approach to software development, and use GAI tools across all stages of the SDLC to accelerate development and deliver high quality, performant, secure products
• Champion the use of GAI tools, and define workflows around their use as it pertains to all stages of the SDLC
• Produce clean, maintainable code following team standards and best practices
• Implement features or components of larger features
• Produce unit tests to verify functionality
• Identify and fix bugs prior to feature delivery
• Participate in code reviews and incorporate feedback from other team members
• Participate in scrum ceremony and deliver commitments according to estimates
• Provide technical leadership through mentoring team members, delivering product demonstrations, and offering guidance to both internal teams and external organizations

Senior Software Engineer

Business Operations

• As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them.
• You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company.
• This role sits at the intersection of enterprise systems, integration architecture, and operational execution.
• You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency.
• You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows.
• In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness.
• This is a hands-on leadership role for someone who can operate both strategically and tactically setting direction while actively unblocking teams and driving execution.

Director, Business Systems and Integration

• Own and deliver against annual sales targets within an assigned North America territory, with full accountability for net-new revenue generation and account growth
• Develop and execute strategic territory and account plans to expand the customer base and drive pipeline creation
• Manage the full sales cycle from prospecting through close, maintaining control and momentum across complex, multi-stakeholder deals
• Partner closely with Business Development and Marketing to align on target accounts, messaging, and outbound strategy; actively participate in outreach and meeting execution
• Lead discovery, qualification, and solution positioning with executive stakeholders, establishing clear objectives and advancing opportunities effectively
• Organize and deliver tailored solution demonstrations, including functional overviews and coordinated deep dives with subject matter experts as needed
• Collaborate cross-functionally with product, engineering, marketing, customer success, and professional services to align on customer needs and ensure successful deal execution
• Partner with professional services to define scope, success criteria, and delivery expectations for customer engagements
• Maintain a deep understanding of the company’s solutions, services, and competitive positioning, effectively articulating key differentiators in the market
• Travel, as needed, to support team and individual goals

Account Executive, New Logo

Digital Marketing

• Lead digital marketing strategy and execution across paid search, paid social, display, retargeting, email, and emerging digital channels.
• Partner with demand generation and campaign teams to support pipeline creation and campaign performance goals.
• Optimize digital channel performance, conversion rates, and campaign effectiveness across global programs.
• Develop scalable digital activation strategies aligned to regional and global marketing initiatives.
• Support account-based marketing and targeted engagement initiatives through coordinated digital programs.
• Own corporate website strategy, including user experience, SEO, content structure, personalization, and conversion optimization.
• Drive website enhancements focused on engagement, lead generation, and customer experience improvement.
• Lead testing and experimentation initiatives including A/B testing, landing page optimization, and user journey analysis.
• Partner with content, brand, and product marketing teams to ensure consistency and effectiveness across digital experiences.
• Monitor and improve website performance, usability, and search visibility.
• Manage performance marketing programs and agency relationships across paid media channels.
• Analyze campaign and website performance data to identify optimization opportunities and improve ROI.
• Develop reporting frameworks and dashboards to measure digital engagement, conversion, and campaign effectiveness.
• Drive continuous improvement through testing, experimentation, and performance analysis.
• Partner with Marketing Operations and Revenue Operations teams to support campaign execution, audience segmentation, and lead flow processes.
• Leverage marketing automation and digital tools to improve campaign effectiveness and customer engagement.
• Support implementation and adoption of new digital marketing capabilities and AI-enabled tools.
• Ensure digital campaigns are executed efficiently and aligned with measurement and reporting standards.
• Lead and develop teams across web, digital marketing, and performance marketing functions.
• Manage agency and vendor relationships supporting digital initiatives.
• Collaborate cross-functionally with marketing, sales, operations, and product marketing teams to align digital efforts with business priorities.
• Support annual planning, budgeting, and prioritization for digital marketing initiatives.
• Foster a culture of accountability, collaboration, innovation, and continuous optimization.