Business Analyst

• Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes.
• Coordinate workstreams and teams on IT projects to align solutions with client business priorities.
• Demonstrate your knowledge as MMIS SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results.
• Delegate work across teams, and coach and monitor project team members to plan, design and improve complex business processes and modifications.
• Streamline workflows across clients and technical personnel to determine, document and oversee carrying out system requirements.
• Support quality control as you approve and validate test results to verify that all requirements have been met.
• Serve as a trusted advisor and proxy to the functional lead, ensuring alignment of priorities, risks, and execution across all provider initiatives.
• Act as the operational backbone for the Provider workstream, driving day-to-day execution while enabling leadership to focus on strategic priorities.
• Partner closely with leadership to translate strategic direction into actionable plans, timelines, and deliverables.
• Provide leadership continuity, stepping in to lead discussions, decisions, and escalations when required.

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Lead complex and enterprise-wide implementations with multiple integrated workstreams
• Own RCM functional track deliverables, ensuring alignment across stakeholders
• Define governance standards, implementation plans, and risk mitigation strategies
• Drive future-state workflow design across pharmacy operations and revenue cycle processes
• Manage release coordination, dependencies, and cross-functional execution
• Serve as Subject Matter Expert (SME) in medical and pharmacy billing (specialty and infusion)
• Optimize workflows to improve clean claim rate and first-pass yield
• Analyze and resolve billing discrepancies including underpayments, overpayments, and unapplied cash
• Ensure alignment between pharmacy systems, billing platforms, clearinghouses, and financial systems

Senior Business Analyst – Pharmacy, RCM, Billing & Financial Reconciliation

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Elicit, analyze, and document business requirements from stakeholders; translate requirements into user stories, process maps, and functional specifications for the development team
• Facilitate Agile ceremonies including sprint planning, backlog grooming, and retrospectives; partner with the development team to ensure requirements are understood and properly scoped
• Model and document current-state (as-is) and future-state (to-be) business processes using standard notation (e.g., BPMN, swim lane diagrams) to identify gaps, inefficiencies, and improvement opportunities
• Collaborate closely with Software Engineers and QA Testers on the same project team to ensure seamless handoff between requirements, development, and testing phases.
• Maintain and prioritize the product backlog; work with product owners to define acceptance criteria and ensure user stories are ready for development
• Conduct root cause analysis and process audits; recommend and implement process improvements that enhance efficiency, reduce errors, and improve the end-user experience
• Develop and maintain process documentation, SOPs, training materials, and business rule repositories to support knowledge continuity
• Support UAT (User Acceptance Testing) coordination, working alongside QA Testers to validate that delivered solutions meet business requirements
• Facilitate stakeholder meetings, working sessions, and demos; communicate project status, risks, and changes clearly to both technical and non-technical audiences
• Identify and escalate risks or issues that may impact project delivery; propose mitigation strategies in collaboration with project leadership
• Stay current on industry trends, process improvement methodologies (Lean, Six Sigma), and relevant technology advancements

• Partner with business and IT stakeholders to define, design, and optimize enterprise data warehouse solutions that support financial reporting, planning, and decision-making.
• Translate business requirements into data models, source-to-target mappings, transformation logic, and reporting structures to ensure accurate and scalable data solutions.
• Support the development and maintenance of data pipelines, semantic layers, and analytics capabilities while aligning data architecture with business processes and key performance indicators.
• Establish and implement data governance frameworks, policies, standards, and controls to ensure data integrity, compliance, and consistency across the organization.
• Lead data quality initiatives by improving data accuracy, lineage transparency, stewardship, ownership, and accountability models.
• Develop and maintain enterprise data dictionaries, business glossaries, standardized metrics, and reporting definitions to promote a single source of truth.
• Serve as the primary liaison between business and technical teams, facilitating requirements gathering, prioritization of initiatives, and translation of complex data concepts into actionable business insights.
• Drive stakeholder engagement, change management, and user adoption efforts while leveraging AI-enabled analytics to enhance reporting and business performance.
• Support budgeting, forecasting, and strategic planning processes through integrated data solutions and advanced analytics capabilities.
• Identify opportunities to leverage data as a strategic asset by advancing data governance maturity, improving data architecture, supporting roadmap development, and monitoring emerging data management practices.

Senior Financial Business Analyst

• Assist in eliciting, documenting, and clarifying business and system requirements
• Support communication between business stakeholders and technical teams
• Participate in requirements workshops, meetings, and project discussions
• Help document user stories, use cases, and functional requirements
• Contribute to analysis of current and proposed business processes
• Support project deliverables throughout the system development lifecycle
• Assist in identifying risks, issues, and dependencies and communicating updates
• Participate in solution testing and validation activities
• Collaborate with cross-functional teams to evaluate solution options
• Support enterprise analysis through information gathering and brainstorming
• Maintain accurate and organized project documentation

• Serve as a liaison between business stakeholders and technical teams
• Gather and document requirements
• Facilitate workshops
• Create BPMN workflows
• Develop traceability matrices
• Translate business needs into functional and non-functional requirements

• Build and maintain analytical models for asset selection, relative value assessment, spread analysis, cash flow projections, deployment planning, and scenario analysis
• Conduct sector, issuer, and market research to support portfolio construction, rebalancing, and capital allocation decisions across liability-backed portfolios
• Support medium-term plan development, strategic asset allocation execution, and deployment projections through data preparation, quantitative analysis, and presentation materials for senior leadership and board audiences
• Monitor portfolio positioning against investment mandates and approved guidelines, track risk limit utilization and flag deviations from the strategic asset allocation framework
• Assist in the preparation of investment memos, due diligence materials, and governance documentation for new and existing fixed income investments
• Support identification, evaluation, and selection of external investment managers, including investment and operational due diligence, documentation review, track record analysis, and reference calls
• Monitor external manager performance, attribution, and compliance with fund terms; maintain manager tracking tools and reporting dashboards
• Develop working knowledge of insurance regulatory capital frameworks, including National Association of Insurance Commissioners (NAIC), risk-based capital, statutory accounting, International Financial Reporting Standards (IFRS) and General Accepted Accounting Principles (GAAP)
• Coordinate with actuarial, risk, accounting policy, and derivatives teams on investment approvals, pricing strategy inputs, cash flow testing, and governance requirements
• Build and maintain portfolio analytics, dashboards, and tracking tools using Excel, Bloomberg (including BQL), Aladdin, Clearwater, and available data platforms
• Contribute to process improvement and documentation initiatives

Portfolio Management Analyst

• Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment.
• Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions.
• Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support.
• Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams.
• Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation.
• Serve as PIN Key Custodian and lead Archer issue resolution efforts.
• Execute Application Owner and backup responsibilities as assigned.
• Manage card inventory, including oversight of daily Card Hold and Reject Reports.
• Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively.
• Act as liaison with external vendors, including: o Giesecke+Devrient (G&D): plastic card production o Fiserv: card embossing, processor changes, transaction processing, and troubleshooting o Visa: project implementation, security access, and transaction processing support
• Partner with internal stakeholders, including University Banking, to support card program changes and enhancements.
• Execute controls, support audits, and contribute to strengthening overall risk management practices.
• Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research.
• Maintain and apply working knowledge of Fiserv PCF settings.
• Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed.

Senior Business Analyst – Debit Card

• Support a variety of projects and tasks that may include operations support, national coin and currency inventory management, market intelligence, and business resiliency for the Federal Reserve System
• Perform complex analysis of major business issues and proactively search for and recommend sustainable solutions utilizing established methodology and tools
• Review, compile and analyze detailed and complex statistics and data for major business issues
• Provide guidance and collaboration in completing analysis, information or process mapping, and/or alignment of the business and related areas
• Lead process improvement and solution discussions and present outcomes and actionable recommendations to senior management
• Develop and design new business processes of a major and critical nature and coordinate the updating of existing business processes

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Quality Assurance: Implement comprehensive reviews and testing to guarantee data integrity, reliability, and compliance with established standards. Provide data-driven insights and recommendations to inform strategic decision-making.
• Champion Creative Solutions: Navigate ambiguity and tackle data challenges by designing and implementing innovative solutions that balance immediate needs with sustainable practices.

Lead Business Analyst

• Serve as the primary Workday Financials administrator and day-to-day support contact for the Finance team, triaging and resolving configuration issues, user requests, and system inquiries with a high degree of responsiveness and quality
• Diagnose and resolve Workday Financials configuration issues across modules, including Financial Accounting, Accounts Payable, Accounts Receivable, Expenses, Procurement, and/or Banking & Settlement
• Partner with Finance stakeholders to gather, document, and translate business requirements into functional design specifications and Workday configuration solutions
• Support and deliver enhancements, new feature rollouts, and process improvements in Workday Financials, from requirements through testing and change management
• Participate in Workday semi-annual release cycles — reviewing release notes, assessing functional impact, coordinating user acceptance testing, and managing deployment
• Maintain accurate and up-to-date system documentation, including configuration guides, business process flows, and training materials
• Collaborate with the broader Enterprise Systems team on cross-functional initiatives involving Workday HCM, Adaptive Planning, Integrations, and third-party connected systems
• Work with Finance leadership to support strategic priorities such as process automation, reporting improvements, and scalability initiatives tied to company growth
• Act as a bridge between Finance and IT, ensuring system changes are delivered with appropriate controls, testing rigor, and minimal disruption to financial operations
• Manage support tickets and project tasks through a defined intake and prioritization process, communicating status and expectations proactively to stakeholders.

Workday Finance Business Analyst

• Execute operational excellence across the core team functions of Change Enablement, Incident/Major Incident and Problem Management
• Facilitate the introduction of beneficial changes into the live production environment
• Collaborate with Release and IT Project Managers on tollgates and activities including, readiness reviews, and Business Go/No-Go reviews across development teams, assurance testing, SMEs, Security, analysts, and leadership
• Chair divisional Change Advisory Boards as needed
• Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements
• Communicate with key stakeholders during a major system outage, ensuring the businesses are kept updated until the incident is resolved
• Participate in the detection of trends, and reviews historical incidents and root cause analysis to identify trends and drive down repeat, service impacting failures
• Execute in the context of policy and controls and model best practices for peers and partners
• Coordinate, monitor, report on and contribute to improving the operational processes for Change Enablement, Incident/Major Incident Management and Problem Management, overseeing legacy and cloud-native systems
• Promote awareness of and adherence to policy and control requirements in-scope
• Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities
• Highlight and escalate risk & issues to management
• Maintain expertise and awareness of industry trends and technologies, recommending timely adjustments to strategy as appropriate
• Participate in special projects and perform other duties as assigned

IT Service Management Analyst - Specialist

• Work with the strategic product owner to define features and functionality.
• Collaborate with internal and external customers to document accurate project definition.
• Write accurate user stories and acceptance criteria.
• Support and educate the Product Owner with grooming and maintaining the product backlog.
• Participate in scrum ceremonies.
• Assist the project team in the definition of project deliverables.
• Participate in retrospectives to identify successes and challenges.
• Continually enhance personal skills and adaptability to agile practices.
• Assist in identifying and mitigating project risks.

Business Analyst – IT Business Analyst

• Identify, prioritize, and manage vulnerabilities across Vanguard’s hybrid infrastructure
• Ensure adherence to security hardening standards and integration with AI-assisted remediation tooling
• Leverage exposure assessment platforms to monitor Vanguard assets for vulnerabilities and security configuration weaknesses
• Automate various aspects of VulnOps
• Partner with SOC, Cyber Threat Intel, Offensive Security Team, and other stakeholders
• Investigate false-positives and requests for risk-acceptance
• Shape enforcement controls & guardrails
• Quickly iterate through VM lifecycle in zero-day events
• Coordinate with Engineering platform team to tune scanning tools
• Focus on continuous process improvement and identify opportunities for automation

Senior Vulnerability Management Analyst

• Lead proactive threat hunting operations across enterprise environments, including adversary emulations, live hunts, and investigative assessments.
• Identify anomalous behaviors and translate findings into actionable detections.
• Apply hypothesis-driven hunting methodologies, leveraging threat intelligence, behavioral analytics, and the MITRE ATT&CK framework to identify gaps in detection and control coverage.
• Analyze telemetry across the enterprise security stack (endpoint, network, identity, cloud, email, SIEM/XDR) and pivot across datasets to identify advanced threats and hidden attacker activity.
• Identify and validate adversary techniques, mapping observed activity to ATT&CK and informing improvements to detection logic, alerting, and response workflows.
• Enhance detection engineering efforts by developing, tuning, and validating rules, analytics, and behavioral detections based on hunt findings and adversary simulations.
• Leverage scripting and automation (e.g., Python, PowerShell, KQL, SQL) to scale threat hunting activities, enrich data, and improve investigative efficiency.
• Utilize advanced analytics and AI-assisted techniques to accelerate the identification of suspicious or malicious activity.
• Collaborate across CSOC and engineering teams to validate findings, operationalize detections, and strengthen defensive capabilities.
• Produce clear and actionable reporting, including hunt reports, detection gap analyses, and executive summaries that translate technical findings into business risk and recommended actions.
• Support incident response when required, providing deep investigative expertise, threat context, and rapid escalation of critical findings.
• Mentor and guide team members, sharing threat hunting methodologies, tooling expertise, and investigative techniques to improve overall team capability and maturity.
• Continuously evaluate and improve hunt processes, tooling, and methodologies to advance threat hunting maturity and operational effectiveness.

Cyber Threat Management Analyst – Specialist

• Support digital products and platforms that enable our Company's Research & Development laboratory workflows
• Partner with R&D scientists and technical teams to analyze laboratory workflows
• Act as a subject matter expert (SME) for laboratory systems
• Support the implementation and lifecycle management of laboratory systems

IT Product/Business Analyst

• analyzes complex data and situations to provide actionable insights and recommendations to leadership
• collaborate with senior internal and external partners
• distills complex information for multiple audiences
• identify opportunities for operational improvement
• manages essential reports and processes
• drive results and support the organization's operational and financial goals
• creates reports and metrics at various frequencies
• develops business facing analytics, dashboards, and data visualizations in BI platforms such as Tableau
• monitors KPIs, identify performance gaps
• partner with various stakeholder groups to identify process gaps and recommend changes

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