Solutions Analyst

Wellworks For You

Solutions Analyst connecting technical and business teams to solve issues and streamline workflows. Handling client data and collaborating with tech teams for user experience enhancements.

Posted 7/10/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $67,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Play detective: get to the root cause of issues, guide users through fixes or workarounds, and partner with the tech team to build the right-sized solution for every bug or enhancement.
Spot the upgrade: identify opportunities to streamline workflows and validations that make setups more accurate and the user experience smoother.
Run the ticket pipeline: use Wrike to organize, refine, and groom every support ticket so developers know exactly what's needed, with clear status updates and testing results along the way.
Set the priorities: work with stakeholders to make sure the tickets that matter most get tackled in every support sprint.
Bridge the team: collaborate closely with our tech team, including our offshore developers, to make sure delivered work actually hits the mark.
Own the quality bar: test support and product tickets in lower environments, sign off on what's ready for production, and verify everything post-deployment across as many scenarios as you can dream up.
Keep everyone in the loop: communicate proactively with internal and external stakeholders on ticket status.
Level up constantly: build deep expertise in our products, features, and program configurations, and sharpen your fluency in the Software Development Lifecycle.
Jump in wherever needed to keep Wellworks' web portal and mobile app running at their best for every user who counts on them.

Requirements

What you’ll need

Sharp analytical and problem-solving instincts.
Top-notch communication and customer service skills.
A detail-obsessed, organized, laser-focused approach to work.
Proven ability to thrive both independently and as part of a team.
A cool head when deadlines shift and priorities collide.
Comfort with Microsoft Office Suite, SharePoint, and similar tools.
Bonus points for SQL experience

Benefits

Comp & perks

Competitive salary
Client retention bonuses
Additional Incentives
Growth opportunities
Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
401k with per pay employer match
Employee Assistance Program through LifeMatters EAP
Mental health benefits, including access to paid therapy
Paid maternity leave after 12 months
Paid Time Off including time off to volunteer in your community and the day off on your birthday
Casual dress code
Wellness program and teambuilding opportunities with incentives
Milestone anniversary program
Ongoing training and education

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality AssuranceSoftware Development LifecycleTicket ManagementWorkflow StreamliningTestingProduct Configuration

Soft Skills

Detail-OrientedOrganizational SkillsTeam CollaborationAdaptabilityProactive Communication