Bilingual

• Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects
• Advises customers on wealth and investment strategies and products that meet customer’s objectives
• Fulfills sales and service activities for the customer in accordance with approved procedures
• Identifies and makes referrals to other business groups as needed
• May make outbound calls to customers
• Enhances customer experience by providing products that meet investment needs
• Stays abreast of consumer needs, industry trends, and best practices
• Provides professional quality sales and service for customer and prospect inquiries, issues, and requests
• Probes to understand customer needs and advises them through their unique investment needs
• Achieves sales targets with a focus on relevant investment products
• Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups

Mutual Funds Representative, Bilingual

• First point of contact for employees with workplace concerns.
• Monitor various reporting methods and intakes.
• Conducts timely, impartial, and well‑documented investigations into all work‑related concerns, including but not limited to employee complaints, policy violations, conduct issues, and alleged noncompliance.
• Thoroughly documents all aspects of investigations, including intake, interviews, evidence review, factual findings, analysis, and conclusions.
• Owns assigned investigations and monitors case status and progress within the case management system.
• Interprets policies and procedures while working toward a resolution.
• Facilitates collaborative problem solving strategies to resolve complaints.
• Provides on-going feedback to Manager II, Workforce Solutions and/or Senior Director, Workforce Solutions on issues.

Bilingual Workforce Solutions Specialist

• Be responsible for the entire coordination of the patient journey;
• Occasional travel for on-site clinic visits;
• Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment;
• Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs;
• Coordinate clinic appointments and drug deliveries within timelines;
• Foster and build relationships with patients and key health care providers;
• Implement best practices as required in an effort to maximize a patient's access to drug coverage;
• Coordinate with pharmacy processes required once funding has been obtained;
• Apply an in-depth knowledge of public / private funding systems;
• Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.

Bilingual Field Nurse Case Manager

• Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff;
• Mentor, coach and direct a regional team in providing best in class customer experience and operational execution;
• Daily monitoring of team activities and performance;
• Create and maintain regionals specific training for drug and reimbursement as market landscape evolves;
• Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues;
• Analyze program metrics and create a plan of action to proactively address issues;
• Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager;
• Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner;
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
• Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization;
• Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.);
• Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services;
• Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings;
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

Bilingual District Manager – Patient Support

• Provide advanced technical support, including product selection, costing, proposal development, and solution design
• Translate customer requirements into accurate quotations, pricing, and technical recommendations
• Conduct engineering analyses, including hydraulic calculations and pump performance evaluations
• Create, review, and follow up on quotations while supporting sales growth and customer satisfaction
• Consult with customers to understand process requirements and recommend appropriate solutions
• Process and manage customer orders, monitor order status, and coordinate with vendors to meet delivery timelines
• Resolve customer inquiries and technical issues in a timely manner
• Manage major project bids and coordinate activities across internal departments and external stakeholders
• Ensure project timelines, specifications, documentation, and compliance requirements are met
• Maintain project documentation, including technical reports, inspection and test plans (ITPs), and user manuals
• Support continuous improvement initiatives by identifying opportunities to improve processes and efficiency
• Build and maintain strong relationships with customers, suppliers, and vendors
• Contribute to business objectives through technical expertise, project execution, and sales support

Bilingual Technical Project Specialist – Industrial Pump Products

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Phone Roadside Assistance Specialist, Bilingual (English and Spanish / French)

• Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects
• Demonstrate in depth knowledge of rare disease program offerings
• Exhibit in depth knowledge of public/private and federal funding mechanisms
• Coordinate cases with physician and healthcare professionals
• Manage all aspects required to obtain prescription drug coverage for patients
• Institute Financial Means Test to maximize patient’s prescription drug coverage

Bilingual Reimbursement Specialist

• Communication quotidienne et continue avec le gestionnaire de programme ou le gestionnaire de programme adjoint pour les projets nouveaux et existants
• Coordonner les cas avec les médecins et les professionnels de la santé afin de préparer des soumissions répondant aux spécifications et aux critères spécifiques établis par les payeurs des secteurs public et privé
• Coordonner et gérer tous les aspects nécessaires à l'obtention d'une couverture des médicaments d'ordonnance pour les patients
• Naviguer à travers le processus complexe d'obtention de couverture de médicaments d'ordonnance et remboursement de médicaments coûteux

Spécialiste de remboursement Bilingue, maladies rares

• Provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
• Take an empathetic approach to offer personalized resolutions through multiple channels of communication.
• Collaborate with a dynamic, high-performing team committed to both Guest Services and After-Sales support.
• Represent the brand and inspire continuous growth of guest loyalty.

Bilingual Guest Services Representative – Seasonal

• Input and prepare life and critical illness insurance applications and contracts
• Print, bind and assemble contracts, review and index all documents
• Triage and prioritize emails from advisors and various internal/external sources
• Prepare, package, and mail medical information and letters
• Maintain accuracy and productivity of 98% or better
• Conduct daily research to identify gaps and potential issues
• Demonstrate flexibility and problem-solve in a fast-paced environment

Bilingual Associate – New Business

• Schedule service appointments and respond to customer inquiries
• Record details in the contact center system
• Use technical knowledge to determine the appropriate statement of work

Bilingual Service Scheduling Agent – Contract

• Collaborate with an assigned portfolio of clients to identify and structure operational challenges, leveraging strong analytical and problem-solving skills.
• Lead data-driven narrative communication efforts and present actionable recommendations and insights aligned with clients' objectives and strategies.
• Support the sales process as a trusted risk advisor alongside vertical market experts, developing tailored solutions and compelling business-case analyses that resonate with senior stakeholders.
• Provide thought leadership on data and analytics applications, trends, and governance within the financial services, insurance, and credit sectors.
• Collaborate with internal teams (sales, product, vertical market consulting, service delivery) to ensure solutions are delivered on time and meet client expectations.
• Proactively extract and analyze proprietary data to identify trends and opportunities for clients, delivering insights that drive measurable outcomes.
• Maintain a deep knowledge of data sources, models, and analytics platforms to deliver best-in-class solutions.

Senior Analytics & Technology Consultant — Bilingual

• Gérer et développer une équipe de 5 à 8 analystes
• Encadrement et formation des analystes
• Approbation des provisions et des règlements
• Réalisation d'examens mensuels des dossiers ouverts
• Fournir un service exceptionnel aux clients

Superviseur bilingue des sinistres – Accidents et Santé

• Provide support to account teams through client acquisition, relationship management, and credit management processes
• Prepare analyses in support of credit submissions including structuring and documentation
• Proactively assess clients’ needs and propose solutions to meet those needs
• Interact with assigned clients to facilitate prompt responses to questions, enquiries or issues

Associate, Commercial Banking – Bilingual

• Develop and govern a unified, proactive approach to municipal and government relations across all Quebec TELUS fibre build markets
• Manage engagement across political, senior administrative, and operational levels of government in Eastern Canada
• Lead municipal engagement for the Eastern Canada fibre build pipeline
• Oversee permit acquisition processes with municipal and utility stakeholders, track regulatory changes impacting build timelines, and proactively resolve permitting risks
• Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Maintain a regional stakeholder map of political decision-makers, monitor election cycles and policy changes, and produce detailed briefing packages

Bilingual Senior Strategy Manager – Fibre Municipal Engagement

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Client Advisor – Bilingual, Mandarin, Cantonese, Russian or Hebrew

• You'll contact English & Spanish-speaking consumers all over the United States
• By closely following a provided script, you'll gather the opinions of respondents who have experience with our clients products and services
• Join us and become part of a diverse and energetic team, driven to collecting detailed opinions and delivering valuable, quality data to our clients

Bilingual Spanish Research Interviewer

• Fournit des services de vente et de gestion des cartes d’entreprise aux clients ou prospects de BMO.
• Conseille les clients sur les stratégies et produits liés aux cartes d’entreprise (y compris les cartes de crédit) qui répondent à leurs objectifs.
• Effectue les activités de vente et de service pour le client conformément aux procédures approuvées.
• Gère les demandes de service client entrants et les billets électroniques dans les délais de niveau de service.
• Se tient informé des besoins des consommateurs, des tendances du secteur, des meilleures pratiques et de l’environnement réglementaire en lien avec les produits et services offerts.

Associate, Corporate Card Services – Bilingual in English, French

• Effectively manages case/claims assignments and responds to inquiries from claimants regarding claim status and/or requests for claim forms.
• Manages the initial stages of screening claims.
• Applies an excellent understanding of certificate and policy provisions.
• Sets-up claims, including verifying policyholder information, policy effective date, premium status, and verification of claim eligibility and including ensuring appropriate claim forms are delivered to claimant.
• Communicates with key stakeholders including claimant, business partners, plan sponsors, physician, employers, verbally and/or in writing. Handles a variety of inquiries varying in complexity.
• Ensures compliance with Quality Assurance requirements and procedures
• Maintains compliance all KPI’s, standards, controls, policies, and practices as an active participant in the Company’s Information Privacy and Security Program.
• Perform other duties as assigned.

Bilingual Claims Care Representative

• Provide best-in-class service with high net-worth, self-directed investing clients
• Educate clients on relevant trading policies and procedures
• Handle a large volume of calls and execute trades according to client instruction
• Maintain critical accuracy and strive for zero trading errors
• Assist the Premium Edge team in maintaining service levels and existing client books

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