Bilingual Care Navigator

Sentrex Health Solutions

Bilingual Care Navigator managing all aspects of patient enrollment, reimbursement, and support in the Patient Support Program at Sentrex Health Solutions. Focused on ensuring therapy access through comprehensive coordination with healthcare providers.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support program management, including enrollment, reimbursement processes, and effective communication with patients, insurers, and healthcare providers. Proficient in analyzing patient information and maintaining accurate records within CRM systems while ensuring compliance with confidentiality standards.

Highest-signal resume keywords

Bilingualism (English And French)Reimbursement Billing ExperiencePatient Financial AssessmentPharmaceutical Distribution KnowledgeCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient EnrollmentReimbursement ProcessesPatient Financial AssessmentDocumentation ReviewData Analysis

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsInterpersonal SkillsTeamworkConflict Resolution Skills

Tools & Technologies

Customer Relationship Management (CRM) System

Industry Keywords

Patient Support ProgramPublic And Private ReimbursementHealthcare ExperienceAdverse Events ReportingSpecial Access

About the role

Key responsibilities & impact

Act as the primary point of contact for all patient related elements of the PSP.
Responsible for the timely enrollment of the patient into the Patient Support Program.
Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
Reviews the patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
Provides therapy guidelines/education on the program to manage patient and physician expectations.
Collects information and conducts patient financial assessment eligibility based on program guidelines.
Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
Maintain service levels in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported as per SOPs, and any other KPIs established as the Program level.
Maintains accurate and timely patient/clinic information within the Customer Relationship Management (CRM) system.
Fosters and promotes a spirit of teamwork while working with internal patient support teams.
Identifies obstacles to obtaining coverage and channels this information to the PSP Supervisor.
Follow‐up/advocate until a decision is received, ideally securing coverage for the patient.
Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel.

Requirements

What you’ll need

Post secondary education with experience in healthcare is an asset
Bilingualism (English and French) is required. Bilingualism required in the province of Quebec.
Experience with reimbursement billing, special access, the appeals process, and providing support and consultation is an asset
Knowledge of private and public reimbursement structure, systems, and the process is an asset
Must be able to work from home and have a quiet, private home office space
Excellent verbal and written communication skills
Strong analytical skills including interpretation of regulation and legislation
Advanced knowledge of the pharmaceutical distribution industry
Excellent customer service, problem-solving, and conflict resolution skills
Effective interpersonal skills

Benefits

Comp & perks

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program