Sentrex Health Solutions

Accounting Manager

• Vérifier s’il y a des erreurs dans les états de compte.
• Communiquer et collaborer avec le personnel du siège social.
• Faire le rapprochement de comptes au besoin.
• Envoyer les factures aux clients (patients, cliniques, etc.).
• Traiter les paiements Interac et les paiements aux fournisseurs.
• Faire correspondre les montants à ceux des comptes des patients; se servir d’Excel pour trouver les données.
• Entrer les paiements par chèque dans Excel, déposer les chèques et se connecter à Xero.
• Entrer les paiements par carte de crédit dans le système de comptes clients.
• Gérer les questions se rapportant aux ressources humaines : embauches, démissions, ouverture de comptes REER, adhésion aux régimes d’assurance, etc.
• Suivre les chèques retournés avec la Banque Scotia.
• Créer des rapports dans Excel et Power BI et interagir avec ces rapports.

Technicien comptable, Hybrid

• Accounts receivable: Verify account statements for errors.
• Communicate and collaborate with head office staff.
• Reconcile accounts as needed.
• Send invoices to clients (patients, clinics, etc.).
• Assist with other duties as assigned by the manager or the accounting team.
• Payment processing: Process Interac payments and vendor payments.
• Match amounts to patient accounts; use Excel to locate data.
• Enter cheque payments into Excel, deposit cheques, and log into Xero.
• Enter credit card payments into the accounts receivable system.
• Assist with other duties as assigned by the manager or the accounting team.
• Accounts payable: Enter invoices into the accounting system (Xero) and make necessary payments.
• Manage the bank account according to financial needs.
• Assist with other duties as assigned by the manager or the accounting team.
• Financial follow-up: Validate invoices by comparing them to purchase orders.
• Process electronic fund transfers and enter them into the accounting system (Xero).
• Follow up on returned cheques with Scotiabank.
• Deposit cheques and enter them into the accounting system (Xero).
• Request program cost-share contributions and follow up on them.
• Monitor the aging of accounts receivable and perform follow-ups.
• Work with the Finance team to improve processes.
• Create and interact with reports in Excel and Power BI.
• Assist with other duties as assigned by the manager or the accounting team.
• Administrative tasks: Manage leaves (pay, vacation, etc.).
• Handle HR-related matters: hires, resignations, opening RRSP accounts, enrollment in insurance plans, etc.
• Process benefit plan enrollments and manage contributions.
• Generate reports for the Accounting team.
• Validate expenses of liaison officers and delivery personnel.
• Purchase office supplies.
• Assist with other duties as assigned by the manager.

Accounting Technician, Hybrid

Bilingual

• Reporting to the Program Manager, Bilingual Nurse Case Manager is responsible for managing all aspects of the patient support program, working with patients/caregivers and assigned physicians.
• This role represents the core of the patient support program vision.
• Through an authentic one-to-one relationship (conversations and interactions), the candidate will earn and build trust with patients by providing the individual attention they need to feel cared for and understood in a tailored way.
• Facilitates exceptional customer service by assisting with access to therapy, supporting the following activities, including but not limited to: coordinating patient treatment schedules, responding to any inbound inquiries, conducting periodic outbound interactions, and facilitating the awareness and coordination of wrap-around service offerings.

Bilingual Nurse Case Manager – British Columbia

Director

• Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
• Direct the efforts of the team in developing project plans for the business owner.
• Present strategic and operational plans for the development of key business units, continued company growth and profitability.
• Make recommendations in the development of long-term strategies.
• Participate in strategic and tactical planning sessions.
• Provides strategic direction and influences key program decisions ensuring best outcomes.
• Ensure ongoing profitability of Portfolio of Programs.
• Oversee Program Specific Material Development (WI's, guidance documents).
• Manage the financials of the department, in conjunction with finance.
• Develop RACI for each program (manage the roles of PM/CSM).
• Ensure Program and Customer Service Excellence (employees and clients).
• Business Development (Networking, research, stakeholder relations).
• Lead proposal-writing, contracting, assist in client presentations and pricing.
• Take a primary role in establishing/assigning appropriate account management implementation.
• Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
• Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand.
• Responsible for all talent management, team motivation, career development and succession planning strategies for team members.
• Ensure a continuous improvement culture is established and encouraged.
• Provide additional support with other duties or projects as may be relevant to this role.
• Perform other duties as may be relevant to the role.

Director, Patient Programs

Manager

• Comply with Sentrex policies and procedures.
• Perform tasks related to patient and healthcare professional enrollment in accordance with program protocols and applicable service procedures.
• Enter relevant data gathered at various touchpoints during program service delivery.
• Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in program documentation.
• Provide medical support to patients and healthcare professionals, including, but not limited to, education on specific diseases, treatments, and disease management.
• Participate in and prepare for in-depth training sessions provided by the pharmaceutical team on specific treatments.
• Provide telephone support (including inbound and outbound calls as required) for maintenance therapies and to help ensure treatment adherence.
• Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers.
• Work directly with the primary care coordinator and the physician to obtain necessary funding to cover the patient’s treatment costs, and, when needed, assist in verifying other funding sources.
• When required, attend meetings and conferences with patients to inform them and healthcare providers about the disease, the product, and case management services.
• Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements.
• Maintain confidentiality of client and Sentrex information and discuss it only with appropriate staff.
• Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and resolve issues as they arise.
• Participate in continuing education activities conducted internally and/or externally.
• Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures.
• Provide proactive support to patients and healthcare professionals and advocate on their behalf during enrollment, insurance renewals, and changes that occur throughout the patient journey; also facilitate support for patients and physicians to obtain reimbursement.
• Provide ongoing support for questions about the disease or product, using information from program documentation to help ensure patient treatment adherence based on individual needs.
• Follow program protocols to plan the most appropriate next steps to ensure continuous delivery of patient services.
• Travel to physician offices at their request and/or at the request of your immediate supervisor.
• Excellent analytical and problem-solving skills to overcome obstacles and optimize client care processes.
• Excellent customer service skills and the ability to build trusted relationships with healthcare professionals, patients, and stakeholders.

Field Nurse Case Manager

• Ensure adherence to standard operating procedures to maintain process consistency across the Ontario pharmacy network.
• Ensure compliance with all regulatory and governing body requirements within the Ontario pharmacy network.
• Advise business units, including Patient Support Programs and Provider Solutions, on regulatory compliance for pharmacy-related initiatives.
• Facilitate effective collaboration and communication with stakeholders to sustain national pharmacy standards and processes in the Atlantic region.
• Lead multidisciplinary teams at corporate, division, and facility levels to align quality and operational initiatives with organizational priorities.
• Oversee the development and management of regional pharmacies, driving operational excellence.
• Support regulated compounding activities, ensuring compliance with NAPRA standards.
• Inform executive leadership about regulatory changes impacting pharmacy operations.
• Manage relationships with pharmacy partners within the Atlantic region.
• Monitor, and analyze performance metrics to meet established targets.
• Align regional pharmacy objectives with corporate strategy, supporting the strategic planning process.
• Oversee the regional pharmacy budget and capital investments.
• Create and implement continuing education programs for pharmacy staff.
• Collaborate with Pharmacy Managers to ensure budget adherence and identify cost-saving opportunities.
• Oversee licensing and renewals for network pharmacies in the Atlantic region.
• Represent pharmacy services at client quarterly business reviews, new business pitches, physician/clinic meetings, and internal discussions.
• Inform and audit regional pricing strategies in Kroll.
• Provide leadership and support to direct reports, including work allocation, hiring, training, and performance management.
• Execute continuous improvement initiatives across regional pharmacies, sharing best practices across facilities.
• Participate in audits and assist in implementing corrective actions as required.
• Assist with other duties as assigned by the manager

Regional Associate Director, Pharmacy

• Adhere to Sentrex Policies and Procedures.
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the care navigator and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report adverse events to Health Canada, Med Info and enter source system and third-party systems as per training on updated Pharmacovigilance requirements.
• Maintain confidentiality of client and corporate information and discuss same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions, based on information provided as part of the program's materials, to ensure patient adherence, as dictated by the needs of the patient.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager.
• Strong analytical and problem-solving skills to address barriers and optimize patient care processes.
• Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.

Bilingual Field Nurse Case Manager, Atlantic Canada

Program Manager

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction.
• Ensuring all program Client’s needs are being met
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, to support with building content for training and ensuring the team has all required context within their therapeutic landscape.
• Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction
• Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement.
• Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process
• In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting
• Participate/lead in respective client meetings and day-to-day client communications.
• Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
• Oversees Field Nurse Care managers to ensure their ability to handle calls and provide extraordinary customer service to prescribers and clinics, document requirements in the system, manage follow-up calls, and collaborate with Patient Care Managers as required.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)
• Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)
• Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)
• Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders
• Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives
• Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director
• Additional duties as determined by your Manager

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additional duties as assigned by the manager.

Bilingual Intake Specialist

• Support the Operations Manager and Program Manager, including, but not limited to, reporting, client follow-ups, support materials, internal/external complaints, and program service offerings.
• Support implementation of new processes, program enhancements and operational improvements.
• Prepare and analyze business reports and metrics, providing insights that contribute to continuous improvement initiatives.
• Compile, analyze, and present program performance metrics, operational reports, and client requested data.
• Foster a positive, collaborative team culture focused on service excellence and operational efficiency.
• Participate in and lead internal PSP meetings and external client discussions as required, ensuring preparation of all necessary documentation, follow-ups, and action items.
• Lead and provide oversight to a team of Program Coordinators, ensuring consistent performance, coaching, development, and overall operational excellence.
• Set clear performance expectations and development plans for Program Supervisors.
• Ensure adherence to program SOPs, compliance standards, and quality requirements.
• Coach and collaborate with all internal and external colleagues that deliver program-related services to ensure optimal execution and deliver against operational KPIs.
• Collaborate with the Program Manager and client stakeholders to ensure program expectations are met and opportunities for service enhancements are identified.
• Identify barriers to service delivery and contribute to solutions aligned with program goals.
• Assist in quality assurance reviews, audit preparations, and continuous improvement initiatives.
• Participate in program design and development activities (i.e., development of primary and secondary documentation flows and charts).
• Support special projects, program transitions, and new service offerings.

Associate Program Manager

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing correspondence.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Identify opportunities for improvement and optimization of processes, template forms, documentation.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additional duties as determined by your manager.

Bilingual Program Coordinator – Eastern Canada

• Adhere to Sentrex Policies and Procedures.
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy. disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the care navigator and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report adverse events to Health Canada, Med Info and enter source system and third-party systems as per training on updated Pharmacovigilance requirements.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions, based on information provided as part of the program's materials, to ensure patient. adherence, as dictated by the needs of the patient.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager.
• Strong analytical and problem-solving skills to address barriers and optimize patient care processes.
• Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.
• Additional duties as determined by your manager.

Bilingual Field Nurse Case Manager – Eastern Canada

Bilingual Program Coordinator

• Perform day-to-day leadership, coaching, and performance support to Program Coordinators and Care Navigators.
• Monitor individual and team performance metrics, ensuring adherence to program Standard Operating Procedures (SOPs), quality standards, and Key Performance Indicators (KPIs).
• Support recruitment, onboarding, and ongoing training to ensure staff are aligned with program workflows and expectations.
• Provide timely, constructive feedback and recommend corrective actions when necessary.
• Foster a positive, collaborative team culture focused on service excellence and patient-centered support.
• Oversee administrative and patient support activities, including but not limited to, enrollment coordination, welcome calls, reimbursement navigation, case documentation, and adherence outreach.
• Monitor caseload volume and provide input on resource allocation decisions as required.
• Troubleshoot and resolve issues escalated by Program Coordinators and Care Navigators, ensuring timely and effective resolution.
• Collaborate with internal teams to address operational challenges and support continuous improvement efforts.
• Maintain strong working relationships with internal partners to facilitate seamless execution of PSP services.
• Support implementation of operational enhancements such as scheduling improvements, workflow optimizations, and process updates.
• Review team performance metrics and case activity reports to identify trends, gaps, or opportunities for improvement.
• Assist with special projects, system enhancements, and new service offerings as assigned.
• Participate in training initiatives, professional development activities, and program updates.
• Perform additional duties as assigned by Manager.
• Assist in project technical setup, including telephony systems, data collection tools, and reporting requirements.
• Implement contact center strategies to support case managers and enhance performance.
• Monitor call quality and provide feedback on both soft skills and technical content for continuous improvement.
• Track results versus goals monthly, taking corrective action to meet business objectives.
• Additional duties as assigned by the manager.

Bilingual Supervisor, Patient Support Programs

• Act as the primary point of contact for all patient related elements of the PSP.
• Responsible for the timely enrollment of the patient into the Patient Support Program.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
• Reviews the patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
• Provides therapy guidelines/education on the program to manage patient and physician expectations.
• Collects information and conducts patient financial assessment eligibility based on program guidelines.
• Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
• Maintain service levels in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported as per SOPs, and any other KPIs established as the Program level.
• Maintains accurate and timely patient/clinic information within the Customer Relationship Management (CRM) system.
• Fosters and promotes a spirit of teamwork while working with internal patient support teams.
• Identifies obstacles to obtaining coverage and channels this information to the PSP Supervisor.
• Follow‐up/advocate until a decision is received, ideally securing coverage for the patient.
• Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel.
• Additional duties as requested by the Manager.