Sentrex Health Solutions

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Bilingual Case Manager – Quebec

Administrative Assistant

• Providing cross-coverage administrative support to all areas within the Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additional duties as assigned by the manager.

Art Director

• Art Direction and Concept Development
• Lead visual direction and concept development for campaign and client projects
• Translate strategy and messaging into clear, compelling visual systems
• Ensure brand alignment and consistency across all deliverables
• Video and Motion (Key Strength)
• Develop storyboards, creative treatments, and visual approaches for video deliverables
• Create and or source video assets for social, web, and digital marketing channels
• Edit video content and apply motion-based typography and graphic overlays as needed
• Deliver platform-ready assets across formats and specifications
• Graphic Design (Digital + Print)
• Design and produce campaign creative including digital ads, social assets, presentations, and print collateral
• Create print-ready layouts for large-format and event-related materials as needed (i.e., banners, booths etc.)
• Maintain strong craft across typography, layout, and composition
• Collaboration and Execution
• Collaborate with copywriters, marketers, and internal stakeholders to develop cohesive creative
• Present work clearly and incorporate feedback quickly and efficiently
• Manage multiple projects and deadlines while maintaining quality and attention to detail
• Innovation and Tools
• Stay current on design and video trends, platform best practices, and emerging tools
• Apply AI-assisted workflows thoughtfully to support ideation and production efficiency
• Provide additional support as required

Freelance Art Director

• Perform patient enrolment activities and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Provide medical support to patients and healthcare providers, including but not limited to prescription coordination and providing education on disease, product, administration, and side effect management.
• Provide telephone support including inbound and outbound maintenance, support, and adherence calls as needed.
• Respond to clinical inquiries from patients and healthcare providers received via telephone or web-based platforms based on information provided as part of the program materials.
• Provide information on program services to patients and healthcare providers as needed.
• Prepare for and attend extensive, specialized training sessions for specific therapies as required.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Report Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
• Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations and alternative funding searches as required.
• Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Collaborates and participates in PSP team and client meetings as necessary.
• Participate in ongoing internal and/or external continuing education activities.
• Participate in development of training material and programs for new PSP team members.
• Provide ad-hoc support to multiple programs, teams, and departments.
• Foster and promote a spirit of teamwork while working with internal patient support teams.
• Provide additional support with other duties or projects as requested by PSP Management.
• Additional duties as determined by your Manager.

Bilingual Nurse Case Manager

Manager

• Responsible for the timely enrollment of the patient into the Patient Support Program
• Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required
• Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests
• Provides therapy guidelines/education on the program to manage patient and physician expectations
• Collects information and conducts patient financial assessment eligibility based on program guidelines
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level
• Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information
• Fosters and promotes a spirit of teamwork while working with internal patient support teams
• Acts a liaison and provides ongoing feedback to the Associate Program Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance
• Provides back-up assistance to PSP Supervisors, Associate Program Managers and Programs Managers when required
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager
• Recommends corrective actions to ensure deliverables are met
• Collaborates and participates in PSP team and client meetings as necessary
• Ensures access to therapy has been expedited determined by effective coordination and tracking, according to Program KPIs
• Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards
• Responsible for the creation of work-instructions and training documents as required by the program
• Aids with program pre and post launch-activities
• Update and revise training content based on ongoing business needs
• Deliver training content and facilitate learning sessions in person and virtually while using a variety of methods
• Manage multiple projects with tight deadlines while providing valuable input to enhance and customize processes that exceed operational needs
• Be a subject matter expert as it relates to the CRM and Case Management for Patient Programs at Sentrex Health Solutions
• Shadowing of case managers to provide training and support as needed
• Provide ad-hoc support to multiple programs, teams, and departments
• Assists with data clean-up as required
• Provide additional support with other duties or projects as requested by PSP Management

Senior Case Manager

• Ensures patient appointments are coordinated and tracked in a timely manner
• Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination
• Processes all post infusion/treatment paperwork by entering patient data and uploading documents into CRM
• Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork
• Responds to calls, emails, and voicemails efficiently and friendly
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence and trust
• Provides cross-coverage administrative support including processing safety data, internal/external communications, and general office duties
• Reports Adverse Events / Severe Adverse Events by following SOP guidelines
• Maintains professionalism and confidentiality with all materials

Bilingual Patient Care Coordinator

Salesforce Developer

• Define and govern the enterprise Salesforce architecture across CRM, BD, and Life Sciences Cloud
• Architect solutions using Salesforce Life Sciences Cloud, Health Cloud, and core CRM capabilities
• Ensure appropriate separation and interoperability between commercial CRM data and regulated life sciences data
• Lead architecture decisions related to LSC data models, workflows, and industry features
• Own the technical architecture and execution strategy for migrating from the current PSP CRM platform to Salesforce Life Sciences Cloud
• Define data migration architecture, including mapping, transformation, sequencing, and validation
• Ensure data quality, historical data handling, auditability, and traceability
• Act as a technical check and balance on System Integrators
• Define integration patterns with enterprise systems (ERP, finance, data platforms, analytics, third-party vendors)

Salesforce Architect

• Ownership of assigned neurology clinic partnerships, including overall account health, relationship quality, and service delivery effectiveness
• Accountability for driving revenue growth across assigned accounts through effective partnership management, identification of growth opportunities, and optimization of clinic support models
• Ongoing assessment of clinic operations to identify opportunities for improvement, expansion, or enhanced support models
• Responsibility for acting as the primary escalation point for clinic-related issues within assigned accounts
• Support for the successful onboarding and launch of new neurology clinics and programs within the assigned territory
• Contribution to the development of Sentrex’s long-term Neurology strategy, including identifying unmet needs, emerging opportunities, and areas for future investment

Senior Manager, Clinic Solutions – Neurology

Account Manager

• Identify, forecast, and secure new business opportunities across Western Canada Provinces by leveraging Sentrex pharmacy services and support programs
• Consult with manufacturers and prospective third-party clients on the ophthalmology landscape within Western Canada
• Conduct in clinic and virtual needs assessments and manage smooth transitions when onboarding new retina clinic accounts
• Train clinic staff and support efficient day to day clinic operations
• Serve as the primary liaison between clinic staff and patient support teams to resolve operational challenges
• Act as the main bridge between pharmacy operations and commercial teams, ensuring alignment on service expectations and timelines
• Lead day-to-day issue resolution related to unfilled prescription, compounding needs, product availability and supply forecasting
• Responsible for setting up and managing weekly touch points with various internal stakeholders and report back to Ophthalmology commercial team as needed
• Communicate urgent operational needs, risks, or service gaps to pharmacy and commercial leadership
• Conduct regular inventory counts at participating clinics and ensure timely, accurate reporting of inventory levels
• Oversee and support the annual full inventory count, ensuring accuracy, reconciliation, and compliance with internal standards
• Monitor clinic consumption patterns and recommend adjustments to forecasting and supply planning
• Maintain close working relationships with clinic staff, physicians, and internal pharmacy teams to ensure seamless operations
• Support medication deliveries when required and identify opportunities to optimize logistics routes and delivery efficiencies
• Maintain consistent communication and service for each account through in-person visits and/or weekly virtual touch points
• Provide same-day responses to all requests and inquiries from clinic staff and physicians
• Lead field team training and support patient program activities as needed
• Assist with other duties as assigned by the manager

Senior Account Manager, Western Canada

• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures
• Process data entry activities of pertinent information received at different points of contact during the delivery of services
• Provide support to patients and HCPs, including but not limited to education on specific diseases, therapies, and disease management
• Prepare for and attend extensive, specialized training sessions for specific therapies
• In person and virtual support (including adherence support both inbound and outbound as needed)
• Review patient files prior to treatment to capture medical history
• Document and maintain patient records to ensure treatment history is adequately captured
• Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs
• Participate in telephone consultations and virtual meetings/training sessions as required
• Work collaboratively within multidisciplinary health care team providing oversight

Patient Care Manager

• Oversee regional performance of PerCuro clinics and ensure alignment with corporate and client strategic objectives.
• Work with Sr Leader to monitor and manage P&L performance across assigned clinics to ensure profitability and growth targets are met.
• Support regional strategies that enhance clinical, operational, and financial performance.
• Develop and execute continuous improvement initiatives in collaboration with cross-functional teams.
• Monitor and manage chair utilization and operational capacity for each clinic to ensure efficiency and maximize resource use.
• Analyze and manage supply usage across clinics to reduce waste and optimize cost-effectiveness.
• Provide in-person support in establishing new clinics, including equipment ordering and on-site setup.
• Directly manage a regional team of nurses.
• Support and develop nurse education, training & clinic materials, including supporting translation.
• Recruit, mentor, and develop leadership and clinical talent through coaching, performance planning, and career development strategies.
• Serve as the direct support for nurses, patient issues, and service-related risks.
• Ensure quality assurance and compliance with regulatory and internal standards across all regional clinics.

Regional Nursing Manager – Western Ontario

• Manage various aspects of Program service coordination for patients prescribed medication by physicians
• Provide Program services support to patients and clinics, including training clinics in Program services and patient enrollments
• Ensure patients have access to prescribed treatments in a timely manner
• Offer support to clinics and train physicians and other clinic staff on PSP Service offerings
• Enroll patients into the PSP utilizing the appropriate enrolment forms
• Ensure patient services are coordinated and tracked according to agreed upon program performance metrics
• Report Adverse Events/Severe Adverse Events following approved SOPs

Field Health Case Manager

• Reporting to the Field Supervisor, the Bilingual Field Health Case Manager is responsible for managing various aspects of Program service coordination for patients who have been prescribed the drug by physicians.
• Provide Program services support to patients and clinics which may include, but not limited to, training clinics in Program services, patient enrollments, obtaining coverage through private and provincial drug plans, ensuring patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients and clinics through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy.
• Interact with clinics face-to-face, other Program Personnel and client personnel in supporting all services offered by the Patient Support Program (PSP).
• In-clinic and remote PSP service activities within assigned territory.
• Utilize PSP-related applications and software to complete reports and facilitate completion of enrollment forms, reimbursement forms and other Program functions.
• Schedule and manage weekly clinic visits (or at such frequency as deemed appropriate).
• Support PSP dose reconciliation.
• Complete relevant reports such as timesheets, expenses, mileage, validate CRM reports etc. as per established Program procedures.
• Offer support to clinics by performing and managing PSP service-related interactions; these activities include specific functions such as training physicians and other clinic staff on PSP Service offerings.
• Enroll patients into the PSP utilizing the appropriate enrolment forms, assist the clinics in preparing documentation for reimbursement of the drug prescribed through the appropriate insurer.

Bilingual Field Health Case Manager

Security Analyst

• Coordinate activities required to achieve and maintain ISO 27001 certification, including risk assessments, control documentation, evidence management, and audit preparation
• Ensure compliance with relevant healthcare privacy and data protection regulations
• Maintain and update security policies, standards, and procedures
• Assist in managing third-party security due-diligence reviews
• Lead or facilitate annual cyber security risk assessments, identifying vulnerabilities
• Work collaboratively with IT, data, and operations teams
• Support regular internal audits and readiness reviews
• Coordinate regular penetration testing and vulnerability scans
• Manage relationships with external cyber security partners
• Monitor security alerts, threat intelligence feeds, and reports relevant to healthcare and pharmacy systems
• Communicate security risks, incidents, and recommendations
• Promote a culture of security awareness
• Additional duties as assigned by the manager.

Cyber Security Analyst

• Develop and execute a comprehensive strategy to continue the expansion of the Partner Network
• Oversee relationships with a diverse portfolio of strategic partners, including national and regional infusion providers, to drive network growth and market expansion.
• Drive partnerships that contribute to the company’s revenue targets, ensuring that partnerships deliver ROI through lead generation, joint initiatives, and integrations.
• Lead and mentor members of the team, ensuring effective execution of partnership initiatives.
• Oversee, hire, train and develop team members as the partnership program scales.
• Work closely with cross functional teams to align partnership initiatives with broader company goals; coordinate with internal teams to ensure seamless integration with partners and maximize joint value.
• Lead negotiations with partners to establish mutually beneficial agreements, ensuring legal, quality, and financial terms align with the company’s objectives.
• Oversee the partnership contracts, renewals, and negotiations.
• Accountable for the approval, ROI and implementation of business cases for new investments.
• Oversee tracking, analyzing, and reports on partnership performance, using data and KPIs to measure success and make informed decisions about the future direction of partnerships.
• Provide insights to leadership on the overall health and impact of the partner ecosystem.
• Maintain direct and active relationships with partners, including proactively resolving business, technical and policy issues, serving as an internal and external advocate.
• Coordinate with VP, Biopharma Services to build relationships with pharmaceutical stakeholders and ensure alignment.
• Support development of processes, workflows, and organizational systems to enable partnership utilization and meet Patient Support Program (PSP) requirements.
• Proactively identify roadblocks and inefficiencies and lead iterative process improvement initiatives that will defend and extend client success.
• Engage and champion long term key stakeholders.