Sentrex Health Solutions

Bilingual

• Responsible for the timely enrollment of the patient into the Patient Support Program.
• Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required.
• Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests.
• Provides therapy guidelines/education on the program to manage patient and physician expectations.
• Collects information and conducts patient financial assessment eligibility based on program guidelines.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level.
• Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.
• Fosters and promotes a spirit of teamwork while working with internal patient support teams.
• Acts a liaison and provides ongoing feedback to the Associate Program Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Provides back-up assistance to PSP Supervisors, Associate Program Managers and Programs Managers when required.
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager.
• Recommends corrective actions to ensure deliverables are met.
• Collaborates and participates in PSP team and client meetings as necessary.
• Ensures access to therapy has been expedited determined by effective coordination and tracking, according to Program KPIs.
• Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Responsible for the creation of work-instructions and training documents as required by the program.
• Aids with program pre and post launch-activities.
• Update and revise training content based on ongoing business needs.
• Deliver training content and facilitate learning sessions in person and virtually while using a variety of methods.
• Manage multiple projects with tight deadlines while providing valuable input to enhance and customize processes that exceed operational needs.
• Be a subject matter expert as it relates to the CRM and Case Management for Patient Programs at Sentrex Health Solutions.
• Shadowing of case managers to provide training and support as needed.
• Provide ad-hoc support to multiple programs, teams, and departments.
• Assists with data clean-up as required.
• Provide additional support with other duties or projects as requested by PSP Management.

Senior Bilingual Case Manager – 18 month contract

Program Manager

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction.
• Ensuring all program Client’s needs are being met
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape.
• Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction
• Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement.
• Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process
• In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting
• Participate/lead in respective client meetings
• Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
• Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)
• Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)
• Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)
• Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders
• Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives
• Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director
• Additional duties as determined by your Manager

Program Manager – Patient Programs

Risk

• Build deep knowledge of data creation processes, including source systems, business workflows, and data lineage, to support effective data governance
• Own and steward assigned critical data domains (e.g., Clinics, product, health care professionals)
• Define and maintain business data definitions, metadata, and data standards
• Monitor and improve data quality through controls, metrics, and issue resolution
• Ensure data complies with regulatory, and privacy requirements
• Partners with operational subject matter experts (SMEs) to develop a deep understanding of the detailed business processes that create, modify, maintain data and resolve data issues
• Partner with Data Owners, Data Engineers, and Business SMEs to Champion data governance best practices across the organization

Data Steward – Pharmaceutical Data Governance

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management, based on the information provided as part of the program materials.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems, within respective timelines.
• Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Development of training material and programs for new PSP team members.
• Adhere to Sentrex Health Solutions Policies and Procedures.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.
• Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Follow‐up/advocate until a decision is received, ideally securing coverage for the patient.
• Report and document Adverse Events as per training on updated Pharmacovigilance requirements.
• Adhere to Sentrex Policies and Procedures.
• Additional duties as determined by your Manager.

Bilingual Nurse Case Manager – Ontario, Quebec

Account Executive

• Act as the senior strategic lead for creative agency clients (brand and PSP) for all strategic marketing, creative and communication requirements including but not limited to: Strategic Client Leadership
• Serve as the senior point of contact for agency clients, providing strategic guidance across agency deliverables.
• Act as a strategic partner by understanding our clients’ business and challenges, and providing solutions
• Guide and review the development of comprehensive creative and communication plans aligned to audience insights, market trends and business objectives.
• Facilitate brand planning sessions aligned to client marketing plans and objectives.
• Operate as the subject matter expert for PAAB and ASC approvals, providing proactive and reactive guidance.
• Oversee the full creative process from start to finish including project proposals containing all milestones and associated timelines, financials, copy, layout direction/accuracy, regulatory approvals (MLR, PAAB) and final client sign-off.
• Serve as the final checkpoint to ensure all creative deliverables meet strategic goals and quality standards before client presentation.
• Maintain visibility into project health across the account portfolio using departmental tracking tools.
• Ensure smooth and strategic execution of advisory boards, insights gathering sessions, physician/patient engagement initiatives, and consulting activities, and inform recommendations based on insights gathered.
• Input on PSP Business Reviews from a creative/communications perspective and drive cross functional internal collaboration to ensure seamless program execution and strong client satisfaction.
• Lead, mentor, and develop the Account Management team, ensuring clarity of expectations, quality of output, and consistent professional growth.
• Ensure that team members follow departmental SOPs, apply best practices, and uphold standards of accuracy, organization, and proactive communication (i.e. project status updates).
• Support the Account Management team in managing day to day program operations while maintaining oversight and guidance on key decisions.
• Foster strong collaboration across internal teams - including Creative, PSP, Operations, and external partners.
• Oversee resource allocation and workflow to optimize team performance
• Provide clear direction, ensuring alignment on client goals and agency priorities.
• Ensure an exceptional client experience across all key accounts, reinforcing Sentrex’s commitment to Deliver WOW.
• Uphold quality assurance standards by reviewing deliverables, presentations, and reporting prepared by the Account Management team.
• Manage client expectations, ensuring satisfaction and long-term retention.
• Identify and pursue account growth opportunities and drive new business initiatives.
• Lead and support the development of proposals, pitches, and RFP responses for creative deliverables, communication strategies, and consulting engagements.
• Represent Sentrex Agency at industry events.
• Where relevant, promote additional Sentrex services such as 3PL, PSP, pharmacy, consulting, software and website development.
• Help shape innovative offerings and service models that strengthen Creative Solutions as a key differentiator in the market.
• Oversee account financials, ensuring accurate forecasting, resource planning, and profitability across the portfolio.
• Approve scopes of work, budgets, and timelines prepared by the Account Management team.
• Ensure smooth, consistent project execution, resolving resource or process challenges as they arise. Other duties as assigned by your manager.

Group Account Director

Manager

• Perform HCP and patient registration activities according to program protocols and applicable departmental procedures
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed)
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting
• Work directly with the reimbursement specialist and physicians to secure funding for their patient’s therapies; assist with alternative funding searches when needed
• Attend patient meetings, conferences to educate patients, providers regarding disease/product information and case management services
• Identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems
• Maintain confidentiality of patient, client and corporate information
• Liaise with physicians’ offices, pharmacies, infusion/injection services providers to provide comprehensive and coordinated service to patients and physicians and resolve issues
• Participate in ongoing internal and/or external continuing education activities
• Develop training material and programs for new PSP team members
• Perform patient enrollment into the program and complete required follow-ups accordingly
• Proactively offer support and advocacy to patients and HCP
• Review, analyze and validate information provided by patients for accuracy
• Follow the program protocols to ensure the most appropriate next step is scheduled for continuity of service delivery to patients
• Report and document Adverse Events as per training on updated Pharmacovigilance requirements.

Nurse Case Manager

• Comply with Sentrex policies and procedures.
• Perform tasks associated with enrolling patients and healthcare professionals in accordance with program protocols and applicable service procedures.
• Enter relevant data obtained at various touchpoints during program service delivery.
• Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in the program documentation.
• Provide medical support to patients and healthcare professionals, including but not limited to disease-specific training, treatments, and disease management.
• Participate in and prepare for advanced training sessions delivered by the pharmaceutical team on specific treatments.
• Provide telephone support (including inbound and outbound calls as needed) for maintenance treatments and to ensure therapeutic adherence.
• Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring for treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers.
• Work directly with the primary coordinator and the physician to secure funding to cover the cost of a patient’s treatment and, when necessary, assist in verifying other funding sources.
• When required, attend meetings and conferences with patients to inform them and their healthcare providers about the disease, the product, and case management services.
• Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter the data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements.
• Maintain the confidentiality of client and Sentrex information and discuss it only with appropriate staff.
• Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and to resolve issues as they arise.
• Participate in continuing education activities held internally and/or externally.
• Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures.
• Proactively support and advocate for patients and healthcare professionals during enrollment, insurance renewals, and changes in the patient journey; also facilitate support for patients and physicians to obtain reimbursement.
• Provide ongoing support for questions about the disease or product, relying on the information provided in the program documentation to promote patient therapeutic adherence while considering individual patient needs.
• Follow program protocols to plan the most appropriate next steps to ensure continuous service delivery to patients.
• Visit physician offices at their request and/or at the request of your immediate supervisor.

Field Nurse Case Manager, Field

• Responsible for the timely enrollment of the patients into the Patient Support Program.
• Responds to calls, emails and voicemails in a very efficient and friendly manner.
• Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing.
• Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
• Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
• Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
• Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Requirement to maintain outlined service levels for various clients, projects and initiatives.
• Fosters and promotes a spirit of teamwork while working with various internal business units.
• Acts a liaison and provides ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Additional duties as required and as determined by your Manager.

Bilingual Patient Care Navigator – Dermatology

Accounting Manager

• Vérifier s’il y a des erreurs dans les états de compte.
• Communiquer et collaborer avec le personnel du siège social.
• Faire le rapprochement de comptes au besoin.
• Envoyer les factures aux clients (patients, cliniques, etc.).
• Traiter les paiements Interac et les paiements aux fournisseurs.
• Faire correspondre les montants à ceux des comptes des patients; se servir d’Excel pour trouver les données.
• Entrer les paiements par chèque dans Excel, déposer les chèques et se connecter à Xero.
• Entrer les paiements par carte de crédit dans le système de comptes clients.
• Gérer les questions se rapportant aux ressources humaines : embauches, démissions, ouverture de comptes REER, adhésion aux régimes d’assurance, etc.
• Suivre les chèques retournés avec la Banque Scotia.
• Créer des rapports dans Excel et Power BI et interagir avec ces rapports.

Technicien comptable, Hybrid

• Accounts receivable: Verify account statements for errors.
• Communicate and collaborate with head office staff.
• Reconcile accounts as needed.
• Send invoices to clients (patients, clinics, etc.).
• Assist with other duties as assigned by the manager or the accounting team.
• Payment processing: Process Interac payments and vendor payments.
• Match amounts to patient accounts; use Excel to locate data.
• Enter cheque payments into Excel, deposit cheques, and log into Xero.
• Enter credit card payments into the accounts receivable system.
• Assist with other duties as assigned by the manager or the accounting team.
• Accounts payable: Enter invoices into the accounting system (Xero) and make necessary payments.
• Manage the bank account according to financial needs.
• Assist with other duties as assigned by the manager or the accounting team.
• Financial follow-up: Validate invoices by comparing them to purchase orders.
• Process electronic fund transfers and enter them into the accounting system (Xero).
• Follow up on returned cheques with Scotiabank.
• Deposit cheques and enter them into the accounting system (Xero).
• Request program cost-share contributions and follow up on them.
• Monitor the aging of accounts receivable and perform follow-ups.
• Work with the Finance team to improve processes.
• Create and interact with reports in Excel and Power BI.
• Assist with other duties as assigned by the manager or the accounting team.
• Administrative tasks: Manage leaves (pay, vacation, etc.).
• Handle HR-related matters: hires, resignations, opening RRSP accounts, enrollment in insurance plans, etc.
• Process benefit plan enrollments and manage contributions.
• Generate reports for the Accounting team.
• Validate expenses of liaison officers and delivery personnel.
• Purchase office supplies.
• Assist with other duties as assigned by the manager.

Accounting Technician, Hybrid

• Reporting to the Program Manager, Bilingual Nurse Case Manager is responsible for managing all aspects of the patient support program, working with patients/caregivers and assigned physicians.
• This role represents the core of the patient support program vision.
• Through an authentic one-to-one relationship (conversations and interactions), the candidate will earn and build trust with patients by providing the individual attention they need to feel cared for and understood in a tailored way.
• Facilitates exceptional customer service by assisting with access to therapy, supporting the following activities, including but not limited to: coordinating patient treatment schedules, responding to any inbound inquiries, conducting periodic outbound interactions, and facilitating the awareness and coordination of wrap-around service offerings.

Bilingual Nurse Case Manager – British Columbia

Director

• Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management).
• Direct the efforts of the team in developing project plans for the business owner.
• Present strategic and operational plans for the development of key business units, continued company growth and profitability.
• Make recommendations in the development of long-term strategies.
• Participate in strategic and tactical planning sessions.
• Provides strategic direction and influences key program decisions ensuring best outcomes.
• Ensure ongoing profitability of Portfolio of Programs.
• Oversee Program Specific Material Development (WI's, guidance documents).
• Manage the financials of the department, in conjunction with finance.
• Develop RACI for each program (manage the roles of PM/CSM).
• Ensure Program and Customer Service Excellence (employees and clients).
• Business Development (Networking, research, stakeholder relations).
• Lead proposal-writing, contracting, assist in client presentations and pricing.
• Take a primary role in establishing/assigning appropriate account management implementation.
• Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality).
• Understands and manages all issues in a manner that is consistent with the Sentrex Mission, Vision, Values and Brand.
• Responsible for all talent management, team motivation, career development and succession planning strategies for team members.
• Ensure a continuous improvement culture is established and encouraged.
• Provide additional support with other duties or projects as may be relevant to this role.
• Perform other duties as may be relevant to the role.

Director, Patient Programs

• Comply with Sentrex policies and procedures.
• Perform tasks related to patient and healthcare professional enrollment in accordance with program protocols and applicable service procedures.
• Enter relevant data gathered at various touchpoints during program service delivery.
• Respond to general information requests received by phone or via web platforms about program services, the disease, or the product, using information provided in program documentation.
• Provide medical support to patients and healthcare professionals, including, but not limited to, education on specific diseases, treatments, and disease management.
• Participate in and prepare for in-depth training sessions provided by the pharmaceutical team on specific treatments.
• Provide telephone support (including inbound and outbound calls as required) for maintenance therapies and to help ensure treatment adherence.
• Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, monitoring treatment interruption or discontinuation, adverse event reporting, and communications with primary healthcare providers.
• Work directly with the primary care coordinator and the physician to obtain necessary funding to cover the patient’s treatment costs, and, when needed, assist in verifying other funding sources.
• When required, attend meetings and conferences with patients to inform them and healthcare providers about the disease, the product, and case management services.
• Be able to recognize and report adverse events to Health Canada and the Medical Information Service, and enter data into the source system and third-party systems in accordance with training on current pharmacovigilance requirements.
• Maintain confidentiality of client and Sentrex information and discuss it only with appropriate staff.
• Liaise with physician offices, pharmacists, infusion service providers, and other parties to deliver coordinated, comprehensive service to patients and physicians and resolve issues as they arise.
• Participate in continuing education activities conducted internally and/or externally.
• Enroll patients in the program and perform required follow-ups in accordance with program protocols and applicable service procedures.
• Provide proactive support to patients and healthcare professionals and advocate on their behalf during enrollment, insurance renewals, and changes that occur throughout the patient journey; also facilitate support for patients and physicians to obtain reimbursement.
• Provide ongoing support for questions about the disease or product, using information from program documentation to help ensure patient treatment adherence based on individual needs.
• Follow program protocols to plan the most appropriate next steps to ensure continuous delivery of patient services.
• Travel to physician offices at their request and/or at the request of your immediate supervisor.
• Excellent analytical and problem-solving skills to overcome obstacles and optimize client care processes.
• Excellent customer service skills and the ability to build trusted relationships with healthcare professionals, patients, and stakeholders.

Field Nurse Case Manager

• Ensure adherence to standard operating procedures to maintain process consistency across the Ontario pharmacy network.
• Ensure compliance with all regulatory and governing body requirements within the Ontario pharmacy network.
• Advise business units, including Patient Support Programs and Provider Solutions, on regulatory compliance for pharmacy-related initiatives.
• Facilitate effective collaboration and communication with stakeholders to sustain national pharmacy standards and processes in the Atlantic region.
• Lead multidisciplinary teams at corporate, division, and facility levels to align quality and operational initiatives with organizational priorities.
• Oversee the development and management of regional pharmacies, driving operational excellence.
• Support regulated compounding activities, ensuring compliance with NAPRA standards.
• Inform executive leadership about regulatory changes impacting pharmacy operations.
• Manage relationships with pharmacy partners within the Atlantic region.
• Monitor, and analyze performance metrics to meet established targets.
• Align regional pharmacy objectives with corporate strategy, supporting the strategic planning process.
• Oversee the regional pharmacy budget and capital investments.
• Create and implement continuing education programs for pharmacy staff.
• Collaborate with Pharmacy Managers to ensure budget adherence and identify cost-saving opportunities.
• Oversee licensing and renewals for network pharmacies in the Atlantic region.
• Represent pharmacy services at client quarterly business reviews, new business pitches, physician/clinic meetings, and internal discussions.
• Inform and audit regional pricing strategies in Kroll.
• Provide leadership and support to direct reports, including work allocation, hiring, training, and performance management.
• Execute continuous improvement initiatives across regional pharmacies, sharing best practices across facilities.
• Participate in audits and assist in implementing corrective actions as required.
• Assist with other duties as assigned by the manager

Regional Associate Director, Pharmacy

• Adhere to Sentrex Policies and Procedures.
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the care navigator and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report adverse events to Health Canada, Med Info and enter source system and third-party systems as per training on updated Pharmacovigilance requirements.
• Maintain confidentiality of client and corporate information and discuss same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions, based on information provided as part of the program's materials, to ensure patient adherence, as dictated by the needs of the patient.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager.
• Strong analytical and problem-solving skills to address barriers and optimize patient care processes.
• Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.