Nurse Care Navigator

Sentrex Health Solutions

Nurse Care Navigator providing direct patient education, injection training, and clinical guidance within Sentrex Health Solutions' Patient Support Program. Collaborating with patients and healthcare providers to ensure quality care.

Posted 7/9/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$76,500 - CA$90,750 per yearWebsite

About the role

Key responsibilities & impact

Adhere to Sentrex Policies and Procedures.
Provide comprehensive device training to patients and/or designated care provider via virtual platforms.
Deliver patient education on disease state, treatment expectation, medication storage and administration, adherence and safety considerations.
Follow-up with patients and/or designated care providers to assess comfort with injection techniques, address concerns, and ensure continuity of therapy.
Serve as the primary clinical escalation point for Care Navigators within the program.
Assess clinical concerns, provide guidance, and escalate to Lead Nurse Field Supervisor when required.
Assist Care Navigators with complex reimbursement cases, therapy disruptions, side effect reporting, and adherence challenges.
Ensure accurate assessment and documentation of clinical information and program systems.
Ensure all patient interactions are documented accurately, thoroughly, and in compliance with program protocols.
Maintain familiarity with program workflows, reporting requirements, and therapeutic training updates.
Build strong rapport with patients and/or designated care provider, acting as a supportive and reliable clinical resource throughout their treatment journey.
Support program improvements, pilot initiatives, or process enhancements as directed by the Lead Nurse Field Supervisor.
Attend team meetings, virtual coaching sessions.
Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
Attend key patient and stakeholder meetings, as well as relevant conferences, to support high quality disease education, product information, and case management services.
Liaise with physicians’ offices, pharmacies, and clinic solutions to ensure comprehensive and coordinated service to patients and/or designated care provider.
Participate in ongoing internal and/or external continuing education activities.
Additional duties as determined by your Manager.

Requirements

What you’ll need

Must be a Registered Nurse in good standing with the College of Nurses of their respective province.
2+ years of clinical experience.
Experience in immunology, rheumatology, or dermatology an asset.
Experience in patient education, injection training, or Patient Support Programs an asset.
Strong analytical and problem-solving skills to address barriers and optimize patient care processes.
Ability to manage virtual patient interactions and handle case escalations confidently.
Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.
Highly collaborative with effective and practical communication skills.
Proven ability to work in a team environment.
Bilingual in English and French is an asset.

Benefits

Comp & perks

Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Clinical AssessmentPatient Support ProgramsImmunology ExperienceRheumatology ExperienceDermatology Experience

Soft Skills

Analytical SkillsProblem-Solving SkillsCustomer Service SkillsCollaboration SkillsCommunication Skills

Certifications

Registered Nurse Certification