Bilingual Client Care Associate

Steele Auto Group

Bilingual Client Care Associate providing exceptional customer experiences for Steele Auto Group. Supporting customers via phone and email in both French and English in a remote role for Atlantic Canada.

Posted 7/15/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$18 - CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in French and English, with a focus on delivering exceptional customer service and managing multiple priorities effectively. Proficient in Microsoft Office applications, ensuring efficient handling of customer records and inquiries.

Highest-signal resume keywords

Bilingual In French And EnglishMicrosoft Office ProficiencyCustomer Service ExcellenceOrganizational SkillsProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Great Communication SkillsDetail-OrientedMotivatedTeam PlayerAbility To Multitask

Industry Keywords

Customer SupportAppointment SchedulingConfidential Information HandlingOutbound CallingSeamless Communication

About the role

Key responsibilities & impact

Delivering friendly, helpful, and professional support to customers via phone, email, and more
Scheduling appointments and reminding customers about upcoming service needs
Managing workload and juggling priorities with ease
Following up on inquiries and solving issues with a proactive, problem-solving mindset
Keeping customer records up to date and handling confidential info with care
Collaborating with our dealerships to ensure seamless communication and top-tier customer service
Conducting outbound calls to proactively reach out to customers and drive business to dealerships

Requirements

What you’ll need

Bilingual in French and English
Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word)
A people person with a passion for great service
Great communication skills
Organized, with ability to juggle priorities
Motivated, detail-oriented, and ready to bring your A-game every day
A team player who also shines when working independently
Comfortable multitasking in a fast-paced environment

Benefits

Comp & perks

100% Matched Retirement Savings Plan – maximum of 4% after 3 months and a maximum of 5% after 5 years!
Flexible Health & Dental Plans – choose from six cost-shared plans tailored to your lifestyle.
Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
Employee Discounts – on vehicle purchases, parts, and service at any of our locations.
Work Boot Reimbursement – reimbursement immediately, no waiting required!
Access to Steele University – role-specific training, earn rewards as you grow your skills!