Bilingual Disability Management Specialist

People Corporation

Bilingual Disability Management Specialist overseeing disability management claims in Canada. Responsible for managing complex cases and ensuring safe return to work.

Posted 7/22/2026full-timeBurlington • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex claims, including psychological and co-morbid conditions, while ensuring compliance with client and OSI policies. Proficient in conducting functional interviews and developing Care Management Action Plans to facilitate effective return-to-work initiatives.

Highest-signal resume keywords

Disability ManagementClaims AdjudicationReturn-To-Work InitiativesBilingual in French and EnglishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementMedical TerminologyFunctional InterviewsReturn to Work PlanningShort-Term Disability ProgramsLong-Term Disability ProgramsCo-Morbid ConditionsPsychological ClaimsAdjudicationCare Management Action Plan

Tools & Technologies

Internal Claims Management SystemMicrosoft Office

Certifications & Qualifications

Registered Nurse (RN)Registered Practical Nurse (RPN)Kinesiologist (Kin)Registered Rehabilitation Professional (RRP)Certified Disability Management PractitionerCertified Return to Work Coordinator

Industry Keywords

Disability ManagementClaims AdjudicationReturn to Work InitiativesSTD Claims ManagementLTD Claims ManagementMental Health ConditionsPhysical Health Conditions

About the role

Key responsibilities & impact

Manage all non-complex and complex claims including but not limited to psychological claims, multiple diagnosis, and co-morbid conditions
Conduct detailed phone functional interviews regarding activities of daily living (ADL) while providing tips to reduce barriers
Evaluate medical and workplace information to determine if key elements are present
Adjudicate all claims in accordance with client and OSI policies, and with a high degree of excellence
Request clinical notes in any claim that requires additional clarity including, mental health claims with pre-existing documentation, identified workplace concerns, unique circumstances, etc.
Enter detailed info regarding the claim, status, communications, and next steps, into the Internal Claims Management System
Ensure a Care Management Action Plan is in place on all files, as required
Manage all claims with a return to work (RTW) focus and for the lowest duration possible and with a continuous improvement impact
Produce appropriate tools to communicate status of claim to clients and claimants (varies based on client)

Requirements

What you’ll need

Bilingual in French and English including both written and oral
Relevant experience in Disability Management / Claims Adjudication / Return-To-Work Initiatives / STD and LTD Claims Management
Knowledge and understanding of short-term, or long-term disability programs, various treatment programs, and return to work planning and initiatives
Understanding of medical terminology, and common physical and mental health conditions
A registered professional designation / certification or working towards is an asset: (RN, RPN, Kin., RRP or other related healthcare background; Certified Disability Management Practitioner / Certified Return to Work Coordinator
Strong proficiency in Microsoft Office and have the ability to learn an internal database system.

Benefits

Comp & perks

Competitive salaries
Comprehensive group benefits plan
Generous retirement savings plan