Administration

• Serve as a subject matter expert for Workday and additional applications in the Benefits, Time tracking, and absence areas, providing strategic guidance and hands-on support
• Lead and manage complex HRIS initiatives, including enhancements, new functionality rollouts, and cross-functional integrations
• Own the end-to-end configuration and optimization of Workday business processes, security roles, calculated fields, custom reports, EIBs, and scheduled releases
• Partner with HR teams, and cross-functional stakeholders to define system roadmaps, prioritize enhancements, and deliver scalable solutions aligned with business goals
• Analyze and document business requirements, process flows, and system impacts; produce high-quality documentation including functional specs, SOPs, and training materials
• Ensure data integrity through robust audit processes, validation routines, and proactive monitoring of system performance
• Lead testing efforts including scenario creation, test execution, defect tracking, and stakeholder sign-off
• Mentor junior analysts and HR teams on Workday capabilities, best practices, and change management
• Continuously evaluate system usage and identify opportunities for process improvement, automation, and increased adoption
• Stay current with Workday releases and industry trends, proactively recommending enhancements and innovations

Application Administrator III, Workday

• Manage user accounts, security profiles, and site access permissions.
• Upload new site data, assets, schedules, and procedures as facilities come online.
• Perform bulk asset uploads for new construction or inventory projects and decommission buildings as needed.
• Develop and maintain accurate work order data across the portfolio.
• Add equipment to PM plans with scheduled due dates per SLA requirements.
• Support quality assurance reviews of work order accuracy (equipment, hours, types, closing codes, comments) and reconcile IoT asset management system with CMMS for data consistency.
• Support work scheduling and assignment by managing work order creation, planning, updates, and closure in the system.
• Collaborate with facilities teams to develop and maintain standardized critical equipment lists.
• Add, update, and review site inspections to maintain compliance and operational standards.
• Measure and publish KPI metrics to management.
• Interpret data, troubleshoot processes, and provide recommendations based on findings to drive continuous improvement and operational excellence.
• Provide end-user training and serve as liaison for problem-solving and escalation.
• Manage daily administrative tasks for the CMMS team to ensure smooth operations and user satisfaction.

Senior CMMS Administrator

• Responsible for the proper and consistent execution of account administration of PNC Private Bank Investment Management, IRA, and other Non-Trust Accounts in compliance with legal and fiduciary regulations, policies and procedures.
• Performs the administration of assigned accounts in accordance with governing documents, state law, and AMG policy and procedure.
• Completes administrative account reviews and activities and resolves routine issues with minimal complexity.
• Utilizes the full breadth of the PNC Private Bank systems to support the investment management of a limited portfolio of accounts with relatively low complexity and fiduciary risk.
• Depending on business segment, may also engage in investment support and administrative activities for the investment management business.
• Collaborates with internal partners to solve problems, and escalates anticipated or known account / client issues and concerns.

Portfolio Administrator

• Responsible for the proper and consistent execution of account administration of PNC Private Bank Investment Management, IRA, and other Non-Trust Accounts
• Performs the administration of assigned accounts in accordance with governing documents, state law, and AMG policy and procedure
• Completes administrative account reviews and activities and resolves routine issues with minimal complexity
• Utilizes the full breadth of the PNC Private Bank systems to support the investment management of a limited portfolio of accounts
• Collaborates with internal partners to solve problems and escalates anticipated or known account/client issues and concerns

• Oversee building and grounds maintenance and upkeep
• Develop and implement strategic planning for the McGuffey House and Museum
• Manage its annual budget and identify strategic needs
• Develop collections plan/policy and oversee acquisitions and deaccessioning
• Document and manage museum collections through database
• Research and disseminate knowledge relevant to the museum’s mission
• Supervise, manage, and train student employees, interns, and museum volunteers
• Engage with in person and virtual visitors through the museum’s website and social media
• Implement museum and collections policies and procedures
• Work independently and as part of a team to design, create, and deliver educational programs
• Engage with faculty, staff, students, university guests and visiting researchers
• Attend special events outside of regular office hours

Administrator, Curator

• 24x7 operational support
• Share responsibility for supporting data center-specific issues with local team members.
• Serve as the first responder for technical and facility-related issues within the data center.
• Manage the full lifecycle of servers, storage, and network equipment, including receiving, racking, maintenance, and recycling.
• Coordinate replacement of failed components and support hardware repair activities.
• Provide remote hands support for physical server, network, and telecommunications equipment.
• Work with operations teams and vendors to ensure equipment is operating optimally.
• Coordinate and supervise facility maintenance.
• Perform daily walkthroughs to check for error lights, inventory discrepancies, and facility issues.
• Maintain cleanliness of the data center, office, and storage areas.
• Ensure cable management and environment policies meet department standards.
• Diagnose and resolve hardware, network, and physical connectivity issues.
• Participate in problem-solving and process improvement efforts related to data center operations.
• Contribute to planning, design, and documentation related to power, cooling, layer 1 networking, and policies.
• Build strong relationships with the data center facility manager and team.
• Contribute to the DCEng knowledge base, documentation, and team culture.

Data Center Administrator

• Manage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment execution.
• Resolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer care.
• Partner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communications.
• Maintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating procedures.

Benefits Analyst – Benefits Administration, Service Excellence

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• contribute to administration of utilization management
• perform varied activities and moderately complex administrative/operational/customer support assignments
• provide non-clinical support for the procedures ensuring best treatment, care or services for members receiving Behavioral health services
• work within defined parameters to identify work expectations and quality standards
• follow standard policies that allow for some opportunity for interpretation/deviation and independent

Administration Coordinator – Healthcare

• Support our Administration & Facilities Manager in all things office and mailroom related
• Manage the ordering and stocking of supplies
• Create an inviting office environment that reflects our culture
• Prioritize tasks and provide centralized administrative support
• Build strong relationships with employees and vendors

Administration & Facilities Coordinator

• Lead and manage the successful onboarding of new fund administration customers, partnering closely with cross functional teams.
• Manage against established project plans and onboarding milestones to ensure timely execution of key deliverables.
• Interface directly with clients to deliver an outstanding client experience throughout the implementation process.
• Serve as a technical accounting expert for both your team and our clients during the onboarding phase.
• Lead efforts in improving onboarding workflows, applying best practices and process efficiencies.
• Oversee the collection and review of customer offering documents (LPAs, etc.) and financial data, reconciling the data received during the onboarding process.
• Reconcile customer data and review the final setup of the completed customer workspace, checking for quality and accuracy of configuration settings before handoff to the ongoing service teams.
• Identify product development opportunities, routing technical and product feedback from onboarding to the product development teams.
• Participate in special projects as needed.

Assistant Manager, Fund Administration – Onboarding

• Oversee all aspects of Docusign’s global equity plans and programs across the award lifecycle, including RSUs, PSUs and ESPP
• Lead and develop Docusign’s stock plan administration team and processes to deliver excellence over the long term
• Build and enhance the tools, technology, integrations, automations and other processes that enable equity compensation at scale for a publicly traded company, including support for audit, IRS, SOX, SEC and other compliance requirements
• Serve as Docusign’s senior equity expert, advising Legal, HR, Finance and other teams as needed
• Support Docusign’s global growth, working with internal partners and external experts to deliver efficient, compliant equity compensation and employee education inside and outside the U.S.
• Work with Corporate Legal, Accounting and other teams to support external disclosures, including Section 16 filings and equity information in Docusign’s 10-Q/K, proxy and other SEC reports
• Ensure accurate equity systems and records, including ownership of Equity Edge platform
• Meet month-, quarter- and year-end reporting and reconciliation requirements timely and accurately
• Coordinate with Payroll, Tax and other teams to ensure accurate and timely tax withholding and reporting
• Oversee annual reporting forms and year-end tax statements required by global tax authorities
• Deliver best-in-class participant self-service and support options for employee participants in RSU, ESPP and other programs
• Design, deliver and evolve employee-facing education and enablement programs, including localized options outside the U.S.
• Assist in review, operation and tracking for 10b5-1 plans

Director, Stock Plan Administration

• Join JLL's Lease Administration team as a Senior Associate and become a key player in delivering comprehensive lease management solutions to our diverse client base.
• Support the foundational elements of our Lease Administration platform—from managing lease abstractions and critical dates to full financial management of landlord invoices and reconciliation audits.
• Build essential knowledge of Corporate Real Estate while ensuring accuracy in client lease management and driving strategic real estate decisions that enhance our clients' core business operations.
• Coordinate abstractions, manage vendor and landlord relationships, review financial escalations, perform rent variance analysis, and lead special projects.
• Offer visibility into high-impact client deliverables and the opportunity to streamline processes while fostering critical relationships across teams and with clients.

Senior Associate, Lease Administration

• Manage and maintain the residential construction and renovation loan disbursement process
• Transfer loans from loan origination system to draw administration system
• Assemble draw packages
• Track lien releases and/or sworn statements
• Monitor each line item in the project budget by utilizing spreadsheets and systems
• Order and coordinate inspections (internal and external)
• Order title updates, verify lien position, and order surveys as required
• Maintain tracking logs on projects, draw status, outstanding or incomplete work
• Update notes with any communication and status within draw system
• Communicate with the contractor, borrower, loan originator, and others with the status and results of construction draws
• Disburse draws within allotted timeframes set by agency and lender
• Review construction contracts and renovation bids
• Perform required checks on contractors; review contractors and builders per lender vetting process
• Maintain contractor and builder acceptance lists
• Monitor builders risk insurance during renovation and construction of property to convert to HOI
• Performs such other duties as required

Draw Administrator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• Serve as the primary point of contact for the HR service desk, providing L1 support and triage for all incoming Workday inquiries and issues.
• Research and resolve end-user problems or system errors, escalating complex technical issues to L2 or L3 resources as necessary.
• Assist in the maintenance of Workday business processes and configuration for core HCM and functional modules.
• Provide direct training and assistance to end users (employees and managers) to ensure system adoption and data integrity.
• Collaborate with HR functions (Benefits, Payroll, Talent Acquisition, etc.) to address routine data requests and basic process improvements.
• Support the semi-annual Workday update process by assisting with the testing of new features and identifying potential impacts on current workflows.
• Maintain and update test scripts and scenarios to ensure successful deployments during project cycles or system updates.
• Assist with user security audits and basic role assignments to ensure appropriate system access across the organization.
• Execute routine data uploads (EIBs) and maintain data quality through regular audits and cleanup activities.
• Participate as a project team member on larger Workday initiatives, handling assigned administrative and configuration tasks.

HRIS Administrator – Workday

• Serve as a key point of contact for our broker partners, supporting several different products with professionalism and expertise
• Educate external loan officers on product offerings, process standards, and best practices, strengthening partnerships and ensuring smooth transactions
• Communicate proactively with applicants to explain product terms, gather required documentation, and address questions throughout the loan process
• Manage a pipeline of loans from initial inquiry through closing, providing clear guidance and exceptional service to borrowers
• Maintain organized workflows, monitor pipeline activity, and prioritize tasks in a fast‑moving environment
• Collaborate with internal teams to ensure the efficient progress of loans, identify opportunities for process improvement, and contribute to emerging initiatives
• Adapt quickly to new products, pilot programs, and evolving processes that support innovation within the department

Mortgage Loan Administrator – Special Programs, Initiatives

• Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
• Communicate with onsite nursing teams to ensure all clinical needs are coordinated.
• Oversee provider queue in Never Alone.
• Support technical issues that arise for telehealth provider team.
• Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
• Maintain timely documentation of encounters with facility nurses in the EMR.
• Record information directly into CRM system.
• Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling.
• Answer and triage calls from Never Alone use cases outside of the SNF use case.
• Provide health education.
• Provide an excellent customer experience to foster high customer satisfaction/retention.
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Follow all state and federal regulations, guidelines, and laws.
• Collaborate with telehealth provider group.
• Participation in monthly staff meetings.
• During downtime there may be some additional project related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves.

RN Telehealth Administrator, On Call, PRN

• Identify the roles and responsibilities of the AIT in a Long-Term Facility.
• Assist in analyzing the various operations within a nursing facility.
• Act as a liaison between the nursing facility, residents, families and outside community.
• Compile and develop reporting on budget projections, revenue and expenses.
• Bring up issues related to HR and Risk Management situations within the facility.
• Assist in capital improvements and participate in Advisory committees.
• Assist in monitoring and directing execution of policy and procedural changes.
• Develop relationships with the support team (HR/Therapy/Clinical/Finance).
• Support Clinical efforts by understanding QA measures and holding people accountable.

Administrator in Training

• Identify the roles and responsibilities of the AIT in a Long-Term Facility.
• Assist in analyzing the various operations within a nursing facility.
• Act as a liaison between the nursing facility, residents, families and outside community.
• Compile and develop reporting on budget projections, revenue and expenses.
• Ensure all employees, residents and families are treated with the utmost respect.
• Actively engage with community groups and cultivate relationships with local hospital leadership and physicians.
• Monitor industry regulations, laws, compliance updates and enact changes as necessary.
• Utilize time effectively to study Federal and State regulations and develop a sound understanding of industry best practices.
• Understand staffing level requirements and adhere to industry and company standards.
• Assist in monitoring and directing execution of policy and procedural changes.
• Involve in resolving HR issues and Risk Management situations within the facility.
• Assist in capital improvements and participate in Advisory committees.
• Contribute to safety programs and develop a stellar reputation within the industry and community.
• Develop relationships with the support team (HR/Therapy/Clinical/Finance) to assist in meeting/exceeding goals.
• Support Clinical efforts by understanding QA measures and holding people accountable.
• Monitor collections and A/R daily.
• Develop and execute creative ideas to increase employee engagement and minimize turnover.

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Administration & Facilities Coordinator

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Director, Stock Plan Administration

Senior Associate, Lease Administration

Draw Administrator

Office Administrator

HRIS Administrator – Workday

Mortgage Loan Administrator – Special Programs, Initiatives

RN Telehealth Administrator, On Call, PRN

Administrator in Training

Administrator – Training