Claims Administrator

Mohawk Global

Claims Administrator managing all aspects of international cargo claims at Mohawk Global. Engaging with stakeholders to ensure timely and favorable outcomes while supporting client retention.

Posted 7/18/2026full-timeMiddleburg Heights • Illinois, Massachusetts, New Jersey, New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing international cargo claims, ensuring compliance with industry standards, and effectively negotiating settlements. Proficient in data analysis and communication to support client retention and risk mitigation.

Highest-signal resume keywords

Cargo Claims ManagementNegotiation SkillsData AnalysisCargo Insurance KnowledgeTransportation Management Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cargo Claims HandlingClaims Filing ProceduresLoss Recovery ManagementDocumentation ManagementClaims Process Education

Soft Skills

Proactive CommunicationClient SupportTeam Collaboration

Tools & Technologies

Microsoft OfficeTransportation Management Systems

Certifications & Qualifications

Lloyd’s Claims Administrator

Industry Keywords

International Cargo ClaimsTransportationInsuranceOcean Cargo ClaimsAir Cargo ClaimsInland Cargo ClaimsClaims Settlement Negotiation

About the role

Key responsibilities & impact

Manage all aspects of international cargo claims, including intake, documentation, communication, and resolution.
Acting as a subject matter expert, ensure claims are handled in accordance with industry standards while engaging with carriers, insurers, and internal stakeholders to achieve timely and favorable outcomes.
Emphasize education, transparency, and proactive communication to support both internal teams and clients throughout the claims lifecycle.
Support client retention and risk mitigation by ensuring cargo loss and damage claims are handled professionally and efficiently.
Negotiate with carriers, insurers, and third parties to secure favorable settlements.
Educate internal teams on claims processes and best practices.

Requirements

What you’ll need

5+ years of administrative or operational experience in cargo claims, transportation, or insurance
Experience handling ocean, air, or inland cargo claims
Strong knowledge of cargo insurance policies, claims filing deadlines/procedures and third-party recovery
Ability to negotiate settlements and manage loss recovery activities
Proficiency in Microsoft Office and transportation management systems
Strong data analysis skills
Bachelor’s degree in a relevant field (Preferred)
Professional certification (e.g., Lloyd’s Claims Administrator or similar) (Preferred)

Benefits

Comp & perks

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first!
We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!